Before this commit, the visitor cookie was expiring by default on
browser session close on firefox. On Chrome, the cookie was always
valid after browser session closing.
On Firefox, the expiration date must be set to make the cookie still valid
after closing the browser.
The same thing happened with livechat_session cookies set
in context of livechat request.
The cookie expiration date (100 years to 'never' expire) have been added.
Linked to original Task ID : 2028059
Task ID : 2060381
PR #36126
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
This commit allows a livechat operator to send a chat request to a
connected and available website_visitor.
A visitor is considered as connected if his last tracked website.page request
was within the last 5 minutes.
A visitor is available if he doesn't have an active livechat conversation
(mail_channel with type = livechat).
- If another operator sent him a chat request
- Or if the visitor asked himself to speak with an operator
(via the normal and existing flow)
A livechat conversation is active while the visitor haven't left the conversation.
An operator cannot leave a livechat conversation, only the visitor can.
The flow to send a chat request:
- On the visitor view (tree or form), operator click on 'send chat request'
(button or livechat icon)
- A empty conversation with the visitor pops up at operator side.
- While the operator didn't send a message, the visitor won't see the conversation.
- The operator can type a message to the user
- If the operator close the chat without sending any messages,
the chat request AND the mail_channel are both deleted.
In this case, the visitor is then available to send him a new chat request.
- If the operator send a message, at the visitor's next action
(page navigation on pages that allows livechat, based on livechat rules),
the conversation will pop up at visitor side, using the livechat button widget.
The visitor won't be able to request a livechat conversation with an operator until
he leaves the chat requested by the operator.
- Once the visitor leaves (with or without rating) the conversation :
- the operator is notified that the visitor has left the conversation
- the chat request is deleted to keep the chat request table clean and minimal
- the livechat conversation if set to inactive.
- The visitor is now available again to send him a chat request.
This feature uses the already existing livechat_session cookie mechanism,
so no further code modification was needed to make this work.
It's directly integrated is existing livechat flow.
The chat_request model is only useful to quickly check if a visitor has a chat request
and to send the livechat conversation info to the visitor via the livechat_session cookie.
This commit also add a website_visitor banner info on discuss view :
To be able to quickly see all the relevant information of a website visitor
while talking with in discuss view, a fixed banner have been added.
Only the discuss view will benefit from this because detached chatter window
is to small to display such banner.
Task ID: 34624
PR #2028059
* = web, website_blog, website_crm_partner_assign, website_event,
website_event_track, website_forum, website_hr_recruitment,
website_livechat, website_partner, website_profile, website_sale,
website_sale_delivery, website_slides
The published button name is a bit ambiguous, now it will clearly state
what it does with a new title : "Go to Website". The "Published",
"Unpublished" state is shown with the globe icon changing color
(green and red) and a title on the button.
Badge and Delivery don't have a website page, the button will then be
a publish/unpublish button in the backend.
task-2002435
closesodoo/odoo#34261
Signed-off-by: Xavier Morel (xmo) <xmo@odoo.com>
image_original => image_1920 (now resized to 1920)
image_big => image_1024
image_large => image_256
image_medium => image_128
image_small => image_64
image replaced by image_1920 (when writing) or by image_1024 (when displaying
what was previously the big size)
+ add new intermediate format:
image_512
PR: #34925
Multi is the default api for methods, it is not necessary to explicitly
decorate methods with it, adds clutter and most people use it because
they see that the rest of the code uses it.
Done with `find . -type f -name '*.py' | xargs sed -i '/@api.multi/d'`
If there is no rating for user, it will throw error while publishing channel.
This commit check if there is any rating for particular user or not.
Introduced by ce20c29f82
opw-1966384
closesodoo/odoo#32553
Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
As authenticated user, join the website livechat. As a portal user,
start a livechat. Close it, it asks you to review the chat but all
messages are displayed in english.
opw-1958819
closesodoo/odoo#32629
Signed-off-by: Julien Castiaux <Julien00859@users.noreply.github.com>
Purpose
=======
Several methods of the 'im_livechat.channel' model were passed a 'channel_id' to work on.
This has been changed so that the caller can use those methods on an instance of this model instead.
Some methods have also been switched to private because they had no apparent reasons to be public.
This is a preliminary cleaning for task #1919871
Specicial note for the "loader" template:
To load the livechat assets in a website page, the 'loader' template of livechat
is directly called (instead of being returned through a controller) in order
to avoid a new call to server.
As this commit moves 'sudo' to make method callable on the record directly, it
still needs to be sudo. First solution was to add the 'sudo' in the template, which
is a bad practise.
This commit creates a proxy method on website model returning the livechat info
with 'sudo'. This avoid having the 'sudo' done in template. Like always, explicit
is better than implicit.
Task-1919871
In order to facilitiate the configuration of a livechat on the website,
the first livechat channel that was demo data from im_livechat
is now set as data. Website is now using this first livechat channel
instead of creating a new one and using it.
Task ID : 1912056
Closes PR #29020
The utility classes `Timer`, `Timers` and `CCThrottleFunction`
were only used by the feature 'is typing...', thus all those files
were in the same folder.
This commit moves the utility classes in a dedicated folder,
and introduces a folder for thread mixins, in preparation for
future features on threads that will be implemented as mixins.
To avoid that people know the complete name of the support members
(for privacy purpose), a username can be used.
Users have the opportunity to set and modify their username in
their user preferences.
If the username is not set, the complete name will still be used.
If the username is set, it is used for the discussion title, the
name of the message sender, the name of the team members in the
channel statistics. All of this, only in the livechat context.
Task ID : 1895998
Closes PR #28283
This commit adds more precision about ratings per operators for a
specific channel. Only the operators that have been rated on the last 100
feedbacks have their statistics displayed. The other operators that did not
worked (or have not been rated) on the last 100 feedbacks are still displayed
but are flaged as 'Not rated yet', so we still can see who is working on this
channel.
Task ID : 1895998
Closes PR #28283
David Beguin