Before this commit, there was no livechat menu when accessing it from
the customer URL, e.g. `http://mycompany.odoo.com/im_livechat/support/1`)
This is due to missing JS modules, such as the root widget.
Also, the crosstab polling directly requires the session module,
because the public root widget does not return the session module
from the OdooEvent `get_session`.
Task-ID 1885445
Co-authored-by: Mohammed Shekha <msh@openerp.com>
Purpose is to show people shortcode actually exists. Moreover having
im_livechat_mail_bot requires to have a least one shortcode available
in order to complete the onboarding with odoobot.
Commit linked to task ID 1887949.
Purpose of this commit is to give description more "business oriented"
because those descriptions appears in Odoo Studio which is supposed to be used by end users, not only by developers.
Related Task ID : 37311
Session Statistics : To keep only the operators, add a join to
im_livechat_channel_im_user that keeps the link between who is the operator
for which channel.
Operator Report : To keep only the users that have really participated
to the channel, add a join to mail_channel_partner_table that keeps the link
between who participate to which channel.
The report are only taking into account current operators.
If, on a livechat channel, an operator is removed and another user is
set as operator for ths channel. this new operator will have the stats
of the removed operator. This will stay like this until we add a field
that records who is the operator at the time the discussion. This field
should be added on mail_channel_partner table and should be a role.
So if a user is no more operator, he will still be flagged as operator of
this particular discussion.
Task ID 1883227
closes PR #26995
More and more people are using the Live Chat and complaining about it
because it's not user friendly. This commit modifies a bit the design
of the form and list view without changing the functionnality
Improves im_livechat.channel kanban cards
Improves the channel form view:
Introduce tabs to manage the different aspect of the channel :
Operators, Options, Widget, Rules
Improves the session tree view:
Sort by date desc, adds the number of messages per session
and replace the rating last value by his corresponding icon.
Improves livechat session form view:
Introduce a kanban view that list all the messages of the session
Improves livechat session rating view:
For congruence inside the module, renaming 'Resource' group By filter
into 'Code' as the rating resource_name in this case is the same as
the session code. So we use the same terms in this view and in reports
Task ID 1883227
Before this commit, only thread windows in the backend had the
method `getID`. However, it should also be the case for the thread
windows in the frontend (website livechat), as the template of any
thread window makes use of this method.
Currently, to remove link of x2m field from any record, sometimes there's no way.
For example, if we are on mobile and open any Quotation, it's linked quotation lines
are automatically converted in kanban, and there is no way to delete a line from
that quotation. However, in some of the manually designed kanban, there is special 'x'
for removing / unlinking x2m record, for example, Contacts of Partner.
This commit makes the behavior more consistent. During edition (mobile and desktop), if
a view dialog is opened on click of x2m field, it will have one 'Remove' button (based
on user rights) on right side of dialog footer, allowing users to delete / unlink the
record. Moreover, in mobile, the modal is opened fullscreen, with sticky header and
footer.
Related Task# : 31641
Closes PR #15857
Co-authored-by: Mohammed Shekha <msh@openerp.com>
Regenerate all child translations based on the .pot
Remove the terms that are either equal to the parent, either equal to the
source term.
Remove empty translation files
With this commit, most threads show an indicator when a member is typing
something. e.g.
"Mitchell Stephens is typing..."
Supported threads:
- DM
- (public & private) channels
- Livechat (Website & Backend)
Unsupported threads:
- mailboxes (e.g. 'Inbox')
- document thread (= 'Chatter')
- support channel (with `im_support` module)
Some technical details:
- This is a mix between 'start'/'stop' and 'regular notify' strategies.
- On typing text in composer: notify 'start typing' to all members of
thread.
- On clearing text in composer: notify 'stop typing' to all members of
thread.
- A member can only notify once every 2.5 seconds to the server when he
starts or stops typing something (throttled, buffered notify call).
- On receiving a message from someone that is typing: determine that he is
no longer typing.
- On non-empty and unchanged composer text for 5.0 seconds: automatically
notifies all members of thread that he is no longer typing anything.
(This is like a 'soft / cooperative sender' timeout).
- On non-receiving a typing notification of someone after 60 seconds:
determine that he is not longer typing something (This is like a
'hard / receiver assumption' timeout).
- When some types for more than 50 seconds straight: notify that he is
still typing something (again and again every 50 seconds).
- When two or more people are typing something (Multi-User channels), it
displays at most 2 typing users (ordering rule: longer typers first):
"Mitchell Stephens, Marc Brown and more are typing..."
- Timing summary:
- Usually 2.5 seconds uncertainty.
- Up to 5.0 seconds uncertainty on typer inactivity.
- Up to 60 seconds uncertainty on typer page reload / browser tab
closed / etc.
Future Improvements:
- Detect page reload or browser tab close with loose of longpolling
connection
Task-ID 28188
This commit makes a lot of small improvements of the JS of mail and
related modules.
A. Mail Manager
---------------
im_support:
- [REF] Slightly more robust way to determine a support
message, so that it more reliably falls back on
default kind of message (i.e. support channel UUID
should be clearly set).
mail:
- [REF] Improved method names for readability purposes.
Some examples:
- `fetchFromServer` becomes `fetchMailStateFromServer`
- `_initialize{*}` becomes `_update{*}FromServer`
- `_isModerator` becomes `_isMyselfModerator`
- [REF] Use 'template' pattern design to make Include on
Mail Manager much more robust. In particular,
the flow is always as follow:
1. Initialize internal state.
2. Listen on buses.
3. Fetch mail data from server.
- [REF] Improved workflow for thread window workflow
(Shorter & more readable).
B. Mail Tests
-------------
- [REF] Thread Window Tests crashes with clean message when
there are some thread windows open before running the
tests.
C. (Model) Message
------------------
- [REF] Improved method names for readability purposes
(e.g. `isAuthor` becomes `isMyselfAuthor`).
D. (Model) Thread
-----------------
- [REF] Improved `init` parameters on each kind of thread.
- [REF] 'Thread With Cache' has been renamed to 'Searchable
Thread': it embraces all kinds of threads that can
be used with the search view.
- [REF] 'DM' has been renamed to 'DM Chat' (for clarity).
- [IMP] New Livechat model in the backend.
- [REF] No more direct instances of the Channel class: public
and private channels are now 'Multi-User' channels,
while DM Chat and Livechat are 'Two-User' channels:
This change has been made so that instances of classes
always have direct classes as "leaf" in the Class
modeling. It eases making changes to a certain model
without being too constrained by another model.
- [REF] As a consequence of above changed, the method `isChat`
has been renamed to `isTwoUserThread`.
This is to avoid confusion with the terminology
'chat', which is more like a shortcut for 'quick real-
time conversation'. In other words, the property of
'chat' depends of the way to interact on a thread, not
of the intrinsic type of the thread.
Still, some parts have kept the terminology 'chat',
such as in the systray messagin menu.
- [IMP] Added `message_added` and `message_posted` hooks,
which may be useful to easily hook on those events.
E. Thread Widget
----------------
- [REF] Now uses a `mail.model.AbstractThread` for the
rendering of a thread, instead of a list of
`{mail.model.AbstractMessage}`.
- [FIX] Stick thread scroll height to bottom on new rendering,
if it was previously at the bottom of the thread.
- [REF] Option ORDER has its meaning changed: it now refers
to the chronological order of messages in the thread,
in which DESC means 'from top to bottom', while ASC
means 'from bottom to top'.
- [REF] Improved doc on templates, in particular with the
option `ORDER`.
F. Thread Window
----------------
- [REF] Moved more logic to thread windows, which were
previously in Mail Window Manager.
- [REF] Now hides the thread widget attribute. So instead of
`threadWindow.threadWidget.isAtBottom()`, it uses
`threadWindow.isAtBottom()`.
- [FIX] New received messages when not having focus on Odoo
tab should always make the corresponding thread
windows "passive" (i.e. windows that keep threads
unread until click on them).
- [FIX] Blank thread window (i.e. 'New message' TW) correctly
opens Discuss with 'Inbox' when clicking on 'Expand'
Button in the title
- [FIX] Do not display the composer for channels with property
'mass-mailing' set in thread windows.
G. (Website) Livechat
---------------------
- [REF] Some `trigger` have been turned into `trigger_up`.
- [REF] Some logic has been moved to models (e.g.
`{im_livechat.model.WebsiteLivechat}`), from
`{im_livechat.im_livechat.LivechatButton}`.
- [FIX] New messages should be received in real-time. The
longpolling was broken with a recent refactoring on
bus service (6448420c5d).
מזל טוב
The direction parameter will now have a real impact on the web interface and
completly switch the direction of the interface.
Add the dependency rtlcss to switch the direction with a css postprocessor.
Two different assets will be generated for ltr or rtl
/web/content/<...>/web.assets_backend.0.css
and
/web/content/<...>/rtl/web.assets_backend.0.css
to be able to differentiate it easily
Adapt the css and views to be easier to switch direction
Render graph as it is, do not move y-axis right side, as per mathematical rule
value goes left from origin are considered negative, so keep graph as it is
for right to left language
add test cases for language direction specific assets bundle
if language direction is rtl then we also store css files in assets bundle
now we store two assets bundle, one for ltr and one for rtl language direction
test two assets bundles generated, also test two assets bundle generated for en_US and ar_SY
The purpose of this change is to make the code clearer and testable.
In this change, the 'tab_manager' static object was merged with the bus
cross tab.
Cleaning was done to clearly define private and public functions as well
as handlers. The methods are documented and the constants are now defined
on the class. The bus use the service behavior with 'trigger_up'.
'bus.CrossTab' who extend 'bus.Longpolling' are instantiated by the
bus service.
The class is always instantiated with a parent, or root in the case of the website
(im_livechat), to use the ajax and localstorage services. So the behavior, perhaps
logger or redefined by the parents.
Time has come to update a bit applications name, summary and website links.
Purpose is to have a website page correctly set for applications to be used
in conjunction with the newly-introduced discover button.
Names and summaries are updated to be more updated and shiny.
This commit is related to task ID 47179 and 1861544. Related PR are #22689
and #25556. First one is about classic applications while second one is about
website applications.
Co-Authored-By: Nimesh Jethva <nje@odoo.com>
Several applications have an index.html file that is used to fill the html
description of the module. However those descriptions are generally not
up to date: they contain outdated screenshots, feature descriptions are
not maintained, ...
Instead we just rely on the discover button that redirects on the application
website. It has more chance being up to date. Moreover updating a website
is easier than updating the index.html of a module.
This commit is related to task ID 47179 and 1861544. Related PR are #22689
and #25556. First one is about classic applications while second one is about
website applications.
Co-Authored-By: Nimesh Jethva <nje@odoo.com>
Odoo Translation Bot