David Beguin
3ca10b9692
Before, the duration and time to answer where computed based on the mail channel creation date and - the first message date from operator (for time to answer) - the last message date (for duration) But as the mail channel can be created long ago before the first message, the result was not really representative. Now, we are basing the computation only based on the messages. Time to answer : first message date from operator - first message date Duration : last message date - first message date It allows, with the add of the second join on mail_message, to simplify the extraction of those two indicator by removing the long subselects. Also, we fix the nbr_message in operator by adding the missing distinct. Special mention to @jem-odoo who clearly did (almost) all the work : This guy is amazing ! After a long and mature reflexion, he finally put all his mighty power to enhance thoses reports to give the users a wonderfull experience full of flowers and peacefull sun, but also fast as a energized rabbit superhero ! Hail to him ! The One, the Only, the Chosen.. If you see him around the corner, please give him all your love and gratitude ! Voilà voilà.. Task ID : 1895998 Closes PR #28283
Odoo
Odoo is a suite of web based open source business apps.
The main Odoo Apps include an Open Source CRM, Website Builder, eCommerce, Warehouse Management, Project Management, Billing & Accounting, Point of Sale, Human Resources, Marketing, Manufacturing, Purchase Management, ...
Odoo Apps can be used as stand-alone applications, but they also integrate seamlessly so you get a full-featured Open Source ERP when you install several Apps.
Getting started with Odoo
For a standard installation please follow the Setup instructions from the documentation.
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