PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
Make translation works for "Website Visitor" that was appearing when a
logged-out user open a livechat session.
note: list comprehension has to be removed since translation only search
language in direct calling method closure.
opw-2504461
closesodoo/odoo#70146
X-original-commit: 7d28f32d9be1590764883f4621df04e04c4e1f12
Signed-off-by: Nicolas Lempereur (nle) <nle@odoo.com>
Rating values have been reviewed to be between 1 and 5 but not in livechat apps.
This commit align rating values.
Task ID-2301261
PR odoo/odoo#60549
X-original-commit: ed408d45e8d35eff94a73e37183cbf2e91833f15
This commit is a significant rewriting of client-side discuss, chatter,
chat window, and messaging menu using OWL. The behavior should be broadly
the same, with some slight functional changes here and there.
From a technical standpoint, the code of messaging is mainly organized in 2
main groups of modules:
- models, which are logical entities that depict the client-side state of
messaging as a whole.
- components, which are in charge of displaying information from models.
This refactoring also introduces new JS guidelines regarding folder structure
(/static) and naming rules for JS modules.
Community PR: https://github.com/odoo/odoo/pull/39023
Enterprise PR: https://github.com/odoo/enterprise/pull/6249
Task-1914207
This PR is a collaborative work by Alexandre, Julien, Sébastien and Xavier,
with the precious help of Lucas to speed it up towards the end.
closesodoo/odoo#39023
Related: odoo/enterprise#6249
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Co-authored-by: Alexandre Kühn <aku@odoo.com>
Co-authored-by: Julien Giannone <jgi@odoo.com>
Co-authored-by: Lucas Perais <lpe@odoo.com>
Co-authored-by: Sébastien Theys <seb@odoo.com>
Co-authored-by: Xavier Dubuc <xdu@odoo.com>
Some apps, once installed, automatically create a menuitem in website.
What complexify the UI and create useless menu withtout plusvalue.
It is not because you install livechat to make support online, that you want
a link in your menu to show stats e.g.
Now we remove the default menu created, and help user to find it when he create
a link. The autocomplete suggest most of the main App's controllers
task-2189613
closesodoo/odoo#49081
Related: odoo/enterprise#9733
Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
In order to be able to flag the livechat as inactive when the visitor left the
conversation, livechat_active field is moved to im_livechat module, as it is
not linked to website_visitor.
This commit is also a preparation for next one, which will implement the close
conversation right after the first click on x button in livechat window (at
visitor side). We needed the livechat_active flag to be available without
website installed.
Task ID: 2120210
PR #39939
im_livechat main controller was referring to website.visitor but this module is
not depending on website. The usage of website visitor's name should have been
done in website_livechat module.
This commit fix this issue.
Task ID: 2116715
PR #40732closesodoo/odoo#40884
X-original-commit: defb98c1083e55ff02f290c3c6257a4ca8dc7d1f
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
PURPOSE
Rating model should be available only for internal users. External users
access them only through dedicated routes or controllers using sudo and/or
granting access through tokens. Therefore simplifying ACLs should be feasible.
SPECIFICATIONS
Remove access to rating.rating for public and portal users. Only employees
can access it, with full access given to system admins.
Update various functional flows to use sudo() and check that access is
verified before using sudo.
Impacted modules
* rating / mail: add groups on some rating related fields as only
internal users should access them now;
* rating / mail: set some statistics fields using compute_sudo as their
value should be accessible for external people even without access to
the underlying rating.rating records;
* project: makes some use of rating and has to be updated, notably for
the public rating page;
* website_{livechat, rating, slides}: add sudo in public routes as access
is already granted;
* website_slides: set statistics field using compute_sudo as their
value should be accessible for external people;
TASK ID 2053096
PR #36592
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
From now, you need to explicitely add sitemap=True if you want your controller
into the sitemap.
It's the default value, but if you forgot it, it will raise a Warning on runbot.
It will avoid wrong controller in sitemap and duplicate (empty) content.
From now, if your model contains a field website_id, the modelConverter for
sitemap will automatically add the domain:
"[('website_id', 'in', (False, current_website_id))]"
It avoid redundant declaration and ugly url in redirect/rewrite view.
Migration: need to remove it from url_from in website.rewrite
task-2065018
closesodoo/odoo#39427
Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
rating_per_user was instanciated the wrong way, as all the key pointed to the
same reference. Once a value was modified in the value dict, all the other
values in rating_per_user were also updated.
Task ID: 2076656
PR #37511
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Applies various improvements:
- Remove welcome message if chat request usecase.
- If a visitor is online: line is green / if offline: line is red (in the list view)
- Visitors list view: add first / last connection fields and remove time_since_last_action
- Avoid useless leave notification if the livechat channel is empty
Fix
- ACLS on website_visitor_page model (for im_livechat_group_user)
- ACLS on website_visitor and website_visitor_page model (for sales_team.group_sale_salesman)
- Update visitor lang if visitor change the website lang.
- Create visitor twice when translated website (due to rerouting)
- Avatar for visitor banner in discuss. (image_64 instead of old image_small)
Task ID: 2056080
PR #36290
This commit allows a livechat operator to send a chat request to a
connected and available website_visitor.
A visitor is considered as connected if his last tracked website.page request
was within the last 5 minutes.
A visitor is available if he doesn't have an active livechat conversation
(mail_channel with type = livechat).
- If another operator sent him a chat request
- Or if the visitor asked himself to speak with an operator
(via the normal and existing flow)
A livechat conversation is active while the visitor haven't left the conversation.
An operator cannot leave a livechat conversation, only the visitor can.
The flow to send a chat request:
- On the visitor view (tree or form), operator click on 'send chat request'
(button or livechat icon)
- A empty conversation with the visitor pops up at operator side.
- While the operator didn't send a message, the visitor won't see the conversation.
- The operator can type a message to the user
- If the operator close the chat without sending any messages,
the chat request AND the mail_channel are both deleted.
In this case, the visitor is then available to send him a new chat request.
- If the operator send a message, at the visitor's next action
(page navigation on pages that allows livechat, based on livechat rules),
the conversation will pop up at visitor side, using the livechat button widget.
The visitor won't be able to request a livechat conversation with an operator until
he leaves the chat requested by the operator.
- Once the visitor leaves (with or without rating) the conversation :
- the operator is notified that the visitor has left the conversation
- the chat request is deleted to keep the chat request table clean and minimal
- the livechat conversation if set to inactive.
- The visitor is now available again to send him a chat request.
This feature uses the already existing livechat_session cookie mechanism,
so no further code modification was needed to make this work.
It's directly integrated is existing livechat flow.
The chat_request model is only useful to quickly check if a visitor has a chat request
and to send the livechat conversation info to the visitor via the livechat_session cookie.
This commit also add a website_visitor banner info on discuss view :
To be able to quickly see all the relevant information of a website visitor
while talking with in discuss view, a fixed banner have been added.
Only the discuss view will benefit from this because detached chatter window
is to small to display such banner.
Task ID: 34624
PR #2028059
This commit adds more precision about ratings per operators for a
specific channel. Only the operators that have been rated on the last 100
feedbacks have their statistics displayed. The other operators that did not
worked (or have not been rated) on the last 100 feedbacks are still displayed
but are flaged as 'Not rated yet', so we still can see who is working on this
channel.
Task ID : 1895998
Closes PR #28283
The percentage computation of statistics only uses the consumed ratings
>= 1 (through `rating_get_repartition`), while the initial search of the
first 100 ratings doesn't have this restriction. It leads to an
inconsistency between the ratings displayed and the percentages
computed.
Moreover, if there are less than 100 ratings, the percentage might not
be a natural number => use of float and round.
opw-1854863
Since saas-3, website controllers use `request.website.render`
to render the template of a web page. This was kept for retro
compatibility. It's time to stop using deprecated stuff.
Same for `_render` method on website.
'json' route don't use `request.render` since
`JsonRequest` has no `render` method.
Migrate the models and controller to new API. Renaming xml id according to convention, renaming openerp tag into odoo tag. Add comment strings and documentations.
