[REM]: crm: Removed crm helpdesk from crm (Made new module for helpdesk)
bzr revid: rpa@tinyerp.com-20100427125218-vhoot8q4wfb0h9kn
This commit is contained in:
rpa (Open ERP)
@@ -1,68 +0,0 @@
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# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from osv import fields
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from osv import orm
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from osv import osv
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import crm
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class crm_helpdesk(osv.osv):
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""" Helpdesk Cases """
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_name = "crm.helpdesk"
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_description = "Helpdesk Cases"
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_order = "id desc"
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_inherit = 'crm.case'
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_columns = {
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'date_closed': fields.datetime('Closed', readonly=True),
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'date': fields.datetime('Date'),
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'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
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'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
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'canal_id': fields.many2one('res.partner.canal', 'Channel', \
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help="The channels represent the different communication \
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modes available with the customer." \
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" With each commercial opportunity, you can indicate\
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the canall which is this opportunity source."),
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'planned_revenue': fields.float('Planned Revenue'),
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'planned_cost': fields.float('Planned Costs'),
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'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
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'probability': fields.float('Probability (%)'),
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'som': fields.many2one('res.partner.som', 'State of Mind', \
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help="The minds states allow to define a value scale which represents" \
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"the partner mentality in relation to our services.The scale has" \
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"to be created with a factor for each level from 0 \
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(Very dissatisfied) to 10 (Extremely satisfied)."),
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'categ_id': fields.many2one('crm.case.categ', 'Category', \
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domain="[('section_id','=',section_id),\
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('object_id.model', '=', 'crm.helpdesk')]"),
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'duration': fields.float('Duration'),
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}
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_defaults = {
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'company_id': lambda s,cr,uid,c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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}
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crm_helpdesk()
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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@@ -1,9 +0,0 @@
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<?xml version="1.0"?>
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<openerp>
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<data noupdate="1">
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<!--
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Case Sections
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-->
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</data>
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</openerp>
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@@ -1,6 +0,0 @@
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<?xml version="1.0"?>
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<openerp>
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<data noupdate="1">
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</data>
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</openerp>
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@@ -1,43 +0,0 @@
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<?xml version="1.0" encoding="utf-8"?>
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<openerp>
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<data noupdate="1">
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<menuitem id="base.menu_aftersale" name="After-Sale Services"
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parent="base.menu_base_partner" sequence="6" />
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<!-- Help Desk (menu) -->
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
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<field name="name">Helpdesk Requests</field>
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<field name="res_model">crm.helpdesk</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm_case_tree_view_helpdesk"/>
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<field name="search_view_id" ref="crm.view_crm_case_helpdesk_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm_case_tree_view_helpdesk"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm_case_form_view_helpdesk"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<menuitem name="Helpdesk and Support" id="menu_help_support_main"
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parent="base.menu_aftersale" action="crm_case_helpdesk_act111" />
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</data>
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</openerp>
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@@ -1,249 +0,0 @@
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<?xml version="1.0"?>
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<openerp>
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<data>
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<!-- Helpdesk Support Categories Form View -->
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<record id="crm_helpdesk_categ_action" model="ir.actions.act_window">
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<field name="name">Helpdesk Categories</field>
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<field name="res_model">crm.case.categ</field>
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<field name="view_type">form</field>
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<field name="view_id" ref="crm.crm_case_categ_tree-view"/>
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<field name="domain">[('object_id.model', '=', 'crm.helpdesk')]</field>
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<field name="context">{'object_id':'crm.helpdesk'}</field>
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</record>
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<menuitem action="crm_helpdesk_categ_action"
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id="menu_crm_case_helpdesk-act" parent="crm.menu_crm_case_categ" />
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<!-- Helpdesk Support Form View -->
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<record model="ir.ui.view" id="crm_case_form_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Form</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">form</field>
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<field name="arch" type="xml">
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<form string="Helpdesk Support">
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<group colspan="4" col="4">
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<field colspan="4" name="name" select="1"/>
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<field name="date" select="1"/>
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<field name="date_deadline"/>
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</group>
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<notebook colspan="4">
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<page string="General">
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<separator colspan="4" string="Communication"/>
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<group col="7" colspan="4">
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<field name="partner_id"
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on_change="onchange_partner_id(partner_id, email_from)"
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select="1" />
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<field name="partner_address_id"
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on_change="onchange_partner_address_id(partner_address_id, email_from)"
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/>
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<field name="email_from" />
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<button name="remind_partner"
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states="open,pending"
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string="Send Reminder" type="object"
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icon="gtk-go-forward" />
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</group>
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<separator colspan="4" string="Categorization"/>
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<group col="7" colspan="4">
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<field name="priority"/>
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<field name="section_id" widget="selection"/>
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<field name="user_id" select="1"/>
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<button name="remind_user"
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states="open,pending"
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string="Send Reminder" type="object"
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icon="gtk-go-forward" />
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</group>
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<separator colspan="4" string="Notes"/>
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<field name="description" colspan="4"
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nolabel="1" widget="text_tag" readonly="1" />
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<separator colspan="4"/>
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<group col="8" colspan="4">
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<field name="state" select="1"/>
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<button name="case_close"
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states="open,draft,pending" string="Close"
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type="object" icon="gtk-close" />
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<button name="case_open"
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states="draft,pending" string="Open"
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type="object" icon="gtk-go-forward" />
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<button name="case_cancel"
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states="draft,open,pending" string="Cancel"
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type="object" icon="gtk-cancel" />
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<button name="case_pending"
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states="draft,open" string="Pending"
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type="object" icon="gtk-media-pause" />
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<button name="case_escalate"
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states="open,draft,pending"
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string="Escalate" type="object"
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icon="gtk-go-up" />
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<button name="case_reset"
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states="done,cancel"
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string="Reset to Draft" type="object"
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icon="gtk-convert" />
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</group>
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</page>
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<page string="History" groups="base.group_extended">
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<field name="id" select="1"/>
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<field name="active"/>
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<field name="categ_id"/>
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<field name="som"/>
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<separator colspan="4" string="Dates"/>
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<field name="create_date"/>
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<field name="date_closed"/>
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<separator colspan="4" string="Estimates"/>
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<field name="planned_cost"/>
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<separator colspan="4" string="References"/>
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<field colspan="4" name="ref"/>
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<field colspan="4" name="ref2"/>
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<field colspan="4" name="log_ids" nolabel="1">
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<form string="Actions">
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<separator colspan="4" string="Action Information"/>
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<field colspan="4" name="name"/>
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<field name="date"/>
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<field name="user_id"/>
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</form>
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</field>
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</page>
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<page string="Emails" groups="base.group_extended">
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<group colspan="4">
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<field colspan="4" name="email_cc" string="CC"/>
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</group>
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<field name="history_line" colspan="4" nolabel="1" mode="form,tree">
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<form string="Communication history">
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<group col="7" colspan="4">
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<field name="date"/>
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<field name="email_to"/>
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<field name="email_from"/>
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<button
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string="Add a CC"
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name="%(crm.action_view_crm_email_add_cc_wizard)d"
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icon="gtk-add" type="action"/>
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</group>
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<newline/>
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<field name="description" colspan="4" nolabel="1"/>
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<button colspan="4"
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string="Reply to Last Email"
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name="%(action_crm_send_mail)d"
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context="{'mail':'reply', 'model': 'crm.helpdesk'}"
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icon="gtk-undo" type="action" />
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</form>
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<tree string="Communication history">
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<field name="description"/>
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<field name="email_to"/>
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<field name="date"/>
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</tree>
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</field>
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<button colspan="4" string="Send New Email"
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name="%(action_crm_send_mail)d"
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context="{'mail':'new', 'model': 'crm.helpdesk'}"
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icon="gtk-go-forward" type="action" />
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</page>
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</notebook>
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</form>
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</field>
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</record>
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<!-- Helpdesk Support Tree View -->
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<record model="ir.ui.view" id="crm_case_tree_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Tree</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">tree</field>
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<field name="arch" type="xml">
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<tree string="Helpdesk Support Tree"
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colors="black:state=='open';blue:state=='pending';grey:state in ('cancel','close')">
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<field name="id"/>
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<field name="name" string="Query Description" />
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<field name="partner_id" string="Partner"/>
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<field name="date" string="Date"/>
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<field name="date_deadline"/>
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<field name="user_id"/>
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<field name="section_id"/>
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<field name="state"/>
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<button name="case_close" string="Done"
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states="open,draft,pending" type="object"
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icon="gtk-close" />
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<button name="case_open" string="Open"
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states="draft,pending" type="object"
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icon="gtk-go-forward" />
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<button name="case_cancel" string="Cancel"
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states="draft,open,pending" type="object"
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icon="gtk-cancel" />
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<button name="case_pending" string="Pending"
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states="draft,open" type="object"
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icon="gtk-media-pause" />
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<button name="case_escalate" string="Escalate"
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groups="base.group_extended"
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states="open,draft,pending" type="object"
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icon="gtk-go-up" />
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<button name="case_reset" string="Reset to Draft"
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states="done,cancel" type="object" icon="gtk-convert" />
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</tree>
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</field>
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</record>
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<!-- Helpdesk Support Calendar View -->
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<record model="ir.ui.view" id="crm_case_helpdesk_calendar_view">
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<field name="name">CRM - Helpdesk Support Calendar</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">calendar</field>
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<field name="priority" eval="2"/>
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<field name="arch" type="xml">
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<calendar string="Helpdesk Supports" date_start="date" color="user_id" date_delay="duration">
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<field name="name"/>
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<field name="partner_id"/>
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<field name="categ_id"/>
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</calendar>
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</field>
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</record>
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<!-- Helpdesk Support Search View -->
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<record id="view_crm_case_helpdesk_filter" model="ir.ui.view">
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<field name="name">CRM - Helpdesk Search</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">search</field>
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<field name="arch" type="xml">
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<search string="Search Helpdesk">
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<filter icon="gtk-home" string="Today"
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separator="1"
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domain="[('date::date','=',time.strftime('%%Y-%%m-%%d'))]"
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help="Todays's Helpdesk Requests"
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/>
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<filter icon="gtk-media-rewind"
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string="7 Days" separator="1"
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help="Helpdesk requests during last 7 days"
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domain="[('date','<', time.strftime('%%Y-%%m-%%d')), ('date','>=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
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/>
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<separator orientation="vertical"/>
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<field name="name" select='1' string="Query"/>
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<field name="partner_id" />
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<field name="user_id" select="1" widget="selection">
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<filter icon="terp-partner"
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domain="[('user_id','=',uid)]"
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help="My Helpdesk Requests" default="1" />
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</field>
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<field name="section_id" select="1" widget="selection" string="Sales Team">
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<filter icon="terp-crm"
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domain="[('section_id','=',context.get('section_id',False))]"
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help="My section" />
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</field>
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<newline/>
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<group expand="1" string="Group By..." colspan="12" col="20">
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<filter string="Customer" icon="terp-crm"
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domain="[]" context="{'group_by':'partner_id'}" />
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<filter string="State" icon="terp-crm" domain="[]"
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context="{'group_by':'state'}" />
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<filter string="Priority" icon="terp-crm"
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domain="[]" context="{'group_by':'priority'}" />
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</group>
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</search>
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</field>
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</record>
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</data>
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</openerp>
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@@ -1,78 +0,0 @@
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# -*- coding: utf-8 -*-
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||||
##############################################################################
|
||||
#
|
||||
# OpenERP, Open Source Management Solution
|
||||
# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
|
||||
#
|
||||
# This program is free software: you can redistribute it and/or modify
|
||||
# it under the terms of the GNU Affero General Public License as
|
||||
# published by the Free Software Foundation, either version 3 of the
|
||||
# License, or (at your option) any later version.
|
||||
#
|
||||
# This program is distributed in the hope that it will be useful,
|
||||
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
# GNU Affero General Public License for more details.
|
||||
#
|
||||
# You should have received a copy of the GNU Affero General Public License
|
||||
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
||||
#
|
||||
##############################################################################
|
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|
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from osv import fields,osv
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import tools
|
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|
||||
|
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class crm_helpdesk_report(osv.osv):
|
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""" Helpdesk report after Sales Services """
|
||||
|
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_name = "crm.helpdesk.report"
|
||||
_description = "Helpdesk report after Sales Services"
|
||||
_auto = False
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||||
_inherit = "crm.case.report"
|
||||
|
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_columns = {
|
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'delay_close': fields.char('Delay to close', size=20, readonly=True),
|
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'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
|
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'company_id': fields.many2one('res.company', 'Company', readonly=True),
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'date_deadline': fields.date('Deadline'),
|
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'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
|
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('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
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}
|
||||
|
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def init(self, cr):
|
||||
|
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"""
|
||||
Display Deadline ,Responsible user, partner ,Department
|
||||
@param cr: the current row, from the database cursor
|
||||
"""
|
||||
|
||||
tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
|
||||
cr.execute("""
|
||||
create or replace view crm_helpdesk_report as (
|
||||
select
|
||||
min(c.id) as id,
|
||||
to_char(c.create_date, 'YYYY') as name,
|
||||
to_char(c.create_date, 'MM') as month,
|
||||
c.state,
|
||||
c.user_id,
|
||||
c.section_id,
|
||||
c.partner_id,
|
||||
c.company_id,
|
||||
c.priority,
|
||||
c.date_deadline,
|
||||
count(*) as nbr,
|
||||
0 as avg_answers,
|
||||
0.0 as perc_done,
|
||||
0.0 as perc_cancel,
|
||||
to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
|
||||
from
|
||||
crm_helpdesk c
|
||||
group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
|
||||
c.state, c.user_id,c.section_id,c.priority,\
|
||||
c.partner_id,c.company_id,c.date_deadline
|
||||
)""")
|
||||
|
||||
crm_helpdesk_report()
|
||||
|
||||
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
|
||||
@@ -1,202 +0,0 @@
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<openerp>
|
||||
<data>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Tree View -->
|
||||
|
||||
<record id="view_report_crm_helpdesk_tree" model="ir.ui.view">
|
||||
<field name="name">crm.helpdesk.report.tree</field>
|
||||
<field name="model">crm.helpdesk.report</field>
|
||||
<field name="type">tree</field>
|
||||
<field name="arch" type="xml">
|
||||
<tree string="Helpdesk">
|
||||
<field name="name" />
|
||||
<field name="month"/>
|
||||
<field name="section_id" />
|
||||
<field name="user_id" />
|
||||
<field name="company_id"/>
|
||||
<field name="partner_id" />
|
||||
<field name="date_deadline" invisible="1"/>
|
||||
<field name="priority" invisible="1"/>
|
||||
<field name="nbr" string="#Helpdesk" />
|
||||
<field name="delay_close"/>
|
||||
<field name="state" invisible="1"/>
|
||||
</tree>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Form View -->
|
||||
|
||||
<record id="view_report_crm_helpdesk_form" model="ir.ui.view">
|
||||
<field name="name">crm.helpdesk.report.form</field>
|
||||
<field name="model">crm.helpdesk.report</field>
|
||||
<field name="inherit_id" ref="view_crm_case_form"/>
|
||||
<field name="type">form</field>
|
||||
<field name="arch" type="xml">
|
||||
<field name="nbr" position="after">
|
||||
<field name="delay_close"/>
|
||||
<field name="amount_revenue"/>
|
||||
<field name="amount_revenue_prob"/>
|
||||
<field name="probability"/>
|
||||
</field>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Graph View -->
|
||||
|
||||
<record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
|
||||
<field name="name">crm.helpdesk.report.graph</field>
|
||||
<field name="model">crm.helpdesk.report</field>
|
||||
<field name="type">graph</field>
|
||||
<field name="arch" type="xml">
|
||||
<graph orientation="horizontal" string="Helpdesk" type="bar">
|
||||
<field name="state"/>
|
||||
<field name="nbr" operator="+"/>
|
||||
<field group="True" name="user_id"/>
|
||||
</graph>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Search View -->
|
||||
|
||||
<record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
|
||||
<field name="name">crm.helpdesk.report.select</field>
|
||||
<field name="model">crm.helpdesk.report</field>
|
||||
<field name="type">search</field>
|
||||
<field name="arch" type="xml">
|
||||
<search string="Search">
|
||||
<group col="16" colspan="9">
|
||||
<filter string="This Year" icon="terp-hr"
|
||||
domain="[('name','=',time.localtime()[0])]"
|
||||
default="1" />
|
||||
|
||||
<filter string="This Month" icon="terp-hr"
|
||||
domain="[('month','=',time.strftime('%%m'))]"
|
||||
default="1" />
|
||||
|
||||
<separator orientation="vertical" />
|
||||
<filter string="Current" icon="terp-hr"
|
||||
domain="[('state','in',('open','draft'))]" />
|
||||
|
||||
<filter string="Won" icon="terp-hr"
|
||||
domain="[('state','=','done')]" />
|
||||
|
||||
<filter string="Lost" icon="terp-hr"
|
||||
domain="[('state','=','cancel')]" />
|
||||
|
||||
<filter string="Deadline" icon="terp-hr"
|
||||
domain="[('date_deadline','=',time.strftime('%%m/%%d/%%Y'))]" />
|
||||
|
||||
<separator orientation="vertical" />
|
||||
<field name="section_id"
|
||||
default="context.get('section_id', False)"
|
||||
widget="selection"
|
||||
context="{'invisible_section': False}">
|
||||
|
||||
<filter icon="terp-crm"
|
||||
context="{'invisible_section': False}"
|
||||
domain="[('section_id.user_id','=',uid)]"
|
||||
help="My section" />
|
||||
|
||||
</field>
|
||||
<field name="company_id" widget="selection">
|
||||
<filter icon="terp-crm"
|
||||
context="{'invisible_section': False}"
|
||||
domain="[('section_id.user_id.company_id','=',uid)]"
|
||||
help="My company"/>
|
||||
|
||||
</field>
|
||||
<field name="user_id" widget="selection"/>
|
||||
</group>
|
||||
<newline/>
|
||||
<group expand="1" string="Extended options..." colspan="4" col="5">
|
||||
<filter icon="terp-sale"
|
||||
string="Lowest"
|
||||
domain="[('priority','=','5')]"/>
|
||||
|
||||
<filter icon="terp-sale"
|
||||
string="Low"
|
||||
domain="[('priority','=','4')]"/>
|
||||
|
||||
<filter icon="terp-sale"
|
||||
string="Normal"
|
||||
domain="[('priority','=','3')]"/>
|
||||
|
||||
<filter icon="terp-sale"
|
||||
string="High"
|
||||
domain="[('priority','=','2')]"/>
|
||||
|
||||
<filter icon="terp-sale"
|
||||
string="Highest"
|
||||
domain="[('priority','=','1')]"/>
|
||||
|
||||
</group>
|
||||
<newline/>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Apply Group -->
|
||||
|
||||
<group expand="1" string="Group By..." colspan="4" col="8">
|
||||
<filter string="User" icon="terp-sale"
|
||||
domain="[]" context="{'group_by':'user_id'}"
|
||||
default="1" />
|
||||
|
||||
<filter string="Company" icon="terp-sale"
|
||||
domain="[]"
|
||||
context="{'group_by':'company_id'}" />
|
||||
|
||||
<filter string="Section" icon="terp-sale"
|
||||
domain="[]"
|
||||
context="{'group_by':'section_id'}" />
|
||||
|
||||
<separator orientation="vertical" />
|
||||
<filter string="State" icon="terp-sale"
|
||||
domain="[]" context="{'group_by':'state'}" />
|
||||
|
||||
<filter string="Partner" icon="terp-sale"
|
||||
domain="[]"
|
||||
context="{'group_by':'partner_id'}" />
|
||||
|
||||
<separator orientation="vertical" />
|
||||
<filter string="Month" icon="terp-sale"
|
||||
domain="[]" context="{'group_by':'month'}" />
|
||||
|
||||
<filter string="Year" icon="terp-sale"
|
||||
domain="[]" context="{'group_by':'name'}" />
|
||||
|
||||
</group>
|
||||
</search>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<!-- Helpdesk report after Sales Services Action -->
|
||||
|
||||
<record id="action_report_crm_helpdesk" model="ir.actions.act_window">
|
||||
<field name="name">Helpdesk</field>
|
||||
<field name="res_model">crm.helpdesk.report</field>
|
||||
<field name="view_type">form</field>
|
||||
<field name="view_mode">tree,graph</field>
|
||||
<field name="view_id" ref="view_report_crm_helpdesk_tree"/>
|
||||
<field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
|
||||
</record>
|
||||
|
||||
<record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_tree">
|
||||
<field name="sequence" eval="1"/>
|
||||
<field name="view_mode">tree</field>
|
||||
<field name="view_id" ref="view_report_crm_helpdesk_tree"/>
|
||||
<field name="act_window_id" ref="action_report_crm_helpdesk"/>
|
||||
</record>
|
||||
|
||||
<record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
|
||||
<field name="sequence" eval="2"/>
|
||||
<field name="view_mode">graph</field>
|
||||
<field name="view_id" ref="view_report_crm_helpdesk_graph"/>
|
||||
<field name="act_window_id" ref="action_report_crm_helpdesk"/>
|
||||
</record>
|
||||
|
||||
<menuitem name="Helpdesk" action="action_report_crm_helpdesk"
|
||||
groups="base.group_extended"
|
||||
id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" />
|
||||
|
||||
</data>
|
||||
</openerp>
|
||||
|
||||
@@ -5,7 +5,6 @@
|
||||
"access_crm_case_categ","crm.case.categ","model_crm_case_categ","crm.group_crm_user",1,0,0,0
|
||||
"access_crm_case_manger","crm.case manager","model_crm_case","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_case","crm.case","model_crm_case","crm.group_crm_manager",1,1,1,1
|
||||
"access_crm_helpdesk","crm.helpdesk","model_crm_helpdesk","crm.group_crm_manager",1,1,1,1
|
||||
"access_crm_meeting","crm.meeting","model_crm_meeting","crm.group_crm_manager",1,1,1,1
|
||||
"access_crm_lead","crm.lead","model_crm_lead","crm.group_crm_manager",1,1,1,1
|
||||
"access_crm_opportunity","crm.opportunity","model_crm_opportunity","crm.group_crm_manager",1,1,1,1
|
||||
@@ -34,7 +33,6 @@
|
||||
"access_crm_phonecall2phonecall","crm.phonecall2phonecall","model_crm_phonecall2phonecall","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_phonecall2partner","crm.phonecall2partner","model_crm_phonecall2partner","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_phonecall2opportunity","crm.phonecall2opportunity","model_crm_phonecall2opportunity","crm.group_crm_user",1,1,1,1
|
||||
"access_report_crm_helpdesk","report.crm.helpdesk","model_crm_helpdesk_report","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_send_mail","crm.send.mail","model_crm_send_mail","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_partner2opportunity","crm.partner2opportunity","model_crm_partner2opportunity","crm.group_crm_user",1,1,1,1
|
||||
"access_crm_lead2opportunity_partner","crm.lead2opportunity.partner","model_crm_lead2opportunity_partner","crm.group_crm_user",1,1,1,1
|
||||
|
||||
|
Reference in New Issue
Block a user