diff --git a/addons/crm/crm_helpdesk.py b/addons/crm/crm_helpdesk.py
deleted file mode 100644
index 9bb93d17e1a..00000000000
--- a/addons/crm/crm_helpdesk.py
+++ /dev/null
@@ -1,68 +0,0 @@
-# -*- coding: utf-8 -*-
-##############################################################################
-#
-#    OpenERP, Open Source Management Solution
-#    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
-#
-#    This program is free software: you can redistribute it and/or modify
-#    it under the terms of the GNU Affero General Public License as
-#    published by the Free Software Foundation, either version 3 of the
-#    License, or (at your option) any later version.
-#
-#    This program is distributed in the hope that it will be useful,
-#    but WITHOUT ANY WARRANTY; without even the implied warranty of
-#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-#    GNU Affero General Public License for more details.
-#
-#    You should have received a copy of the GNU Affero General Public License
-#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
-#
-##############################################################################
-
-from osv import fields
-from osv import orm
-from osv import osv
-import crm
-
-class crm_helpdesk(osv.osv):
-    """ Helpdesk Cases """
-
-    _name = "crm.helpdesk"
-    _description = "Helpdesk Cases"
-    _order = "id desc"
-    _inherit = 'crm.case'
-
-    _columns = {
-            'date_closed': fields.datetime('Closed', readonly=True), 
-            'date': fields.datetime('Date'), 
-            'ref' : fields.reference('Reference', selection=crm._links_get, size=128), 
-            'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128), 
-            'canal_id': fields.many2one('res.partner.canal', 'Channel', \
-                            help="The channels represent the different communication \
-                             modes available with the customer." \
-                            " With each commercial opportunity, you can indicate\
-                             the canall which is this opportunity source."), 
-            'planned_revenue': fields.float('Planned Revenue'), 
-            'planned_cost': fields.float('Planned Costs'), 
-            'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'), 
-            'probability': fields.float('Probability (%)'), 
-            'som': fields.many2one('res.partner.som', 'State of Mind', \
-                            help="The minds states allow to define a value scale which represents" \
-                                "the partner mentality in relation to our services.The scale has" \
-                                "to be created with a factor for each level from 0 \
-                                (Very dissatisfied) to 10 (Extremely satisfied)."), 
-            'categ_id': fields.many2one('crm.case.categ', 'Category', \
-                            domain="[('section_id','=',section_id),\
-                            ('object_id.model', '=', 'crm.helpdesk')]"),
-            'duration': fields.float('Duration'),
-    }
-
-    _defaults = {
-        'company_id': lambda s,cr,uid,c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
-        'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
-    }
-
-crm_helpdesk()
-
-# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
-
diff --git a/addons/crm/crm_helpdesk_data.xml b/addons/crm/crm_helpdesk_data.xml
deleted file mode 100644
index bc3adea8b38..00000000000
--- a/addons/crm/crm_helpdesk_data.xml
+++ /dev/null
@@ -1,9 +0,0 @@
-<?xml version="1.0"?>
-<openerp>
-<data noupdate="1">
-    <!--
-    Case Sections
-    -->
-
-</data>
-</openerp>
diff --git a/addons/crm/crm_helpdesk_demo.xml b/addons/crm/crm_helpdesk_demo.xml
deleted file mode 100644
index 9953d07dd92..00000000000
--- a/addons/crm/crm_helpdesk_demo.xml
+++ /dev/null
@@ -1,6 +0,0 @@
-<?xml version="1.0"?>
-<openerp>
-<data noupdate="1">
-
-</data>
-</openerp>
diff --git a/addons/crm/crm_helpdesk_menu.xml b/addons/crm/crm_helpdesk_menu.xml
deleted file mode 100644
index bd3f0889bd1..00000000000
--- a/addons/crm/crm_helpdesk_menu.xml
+++ /dev/null
@@ -1,43 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<openerp>
-    <data noupdate="1">
-    <menuitem id="base.menu_aftersale" name="After-Sale Services"
-    	parent="base.menu_base_partner" sequence="6" />
-
-<!-- Help Desk (menu) -->
-
-    <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
-        <field name="name">Helpdesk Requests</field>
-        <field name="res_model">crm.helpdesk</field>
-        <field name="view_mode">tree,calendar,form</field>
-        <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
-        <field name="search_view_id" ref="crm.view_crm_case_helpdesk_filter"/>
-    </record>
-
-    <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
-        <field name="sequence" eval="1"/>
-        <field name="view_mode">tree</field>
-        <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
-        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
-    </record>
-
-    <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
-        <field name="sequence" eval="2"/>
-        <field name="view_mode">calendar</field>
-        <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
-        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
-    </record>
-
-    <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
-        <field name="sequence" eval="3"/>
-        <field name="view_mode">form</field>
-        <field name="view_id" ref="crm_case_form_view_helpdesk"/>
-        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
-    </record>
-
-    <menuitem name="Helpdesk and Support" id="menu_help_support_main"
-    	parent="base.menu_aftersale" action="crm_case_helpdesk_act111" />
-
-    </data>
-</openerp>
-
diff --git a/addons/crm/crm_helpdesk_view.xml b/addons/crm/crm_helpdesk_view.xml
deleted file mode 100644
index fa2071f950b..00000000000
--- a/addons/crm/crm_helpdesk_view.xml
+++ /dev/null
@@ -1,249 +0,0 @@
-<?xml version="1.0"?>
-<openerp>
-<data>
-
-<!-- Helpdesk Support Categories Form View -->
-
-    <record id="crm_helpdesk_categ_action" model="ir.actions.act_window">
-        <field name="name">Helpdesk Categories</field>
-        <field name="res_model">crm.case.categ</field>
-        <field name="view_type">form</field>
-         <field name="view_id" ref="crm.crm_case_categ_tree-view"/>
-        <field name="domain">[('object_id.model', '=', 'crm.helpdesk')]</field>
-        <field name="context">{'object_id':'crm.helpdesk'}</field>
-    </record>
-
-    <menuitem action="crm_helpdesk_categ_action"
-        id="menu_crm_case_helpdesk-act" parent="crm.menu_crm_case_categ" />
-
-<!--  Helpdesk Support Form View -->
-
-    <record model="ir.ui.view" id="crm_case_form_view_helpdesk">
-        <field name="name">CRM - Helpdesk Support Form</field>
-        <field name="model">crm.helpdesk</field>
-        <field name="type">form</field>
-        <field name="arch" type="xml">
-            <form string="Helpdesk Support">
-                <group colspan="4" col="4">
-                    <field colspan="4" name="name" select="1"/>
-                    <field name="date" select="1"/>
-                    <field name="date_deadline"/>
-                </group>
-                <notebook colspan="4">
-                    <page string="General">
-                        <separator colspan="4" string="Communication"/>
-                        <group col="7" colspan="4">
-                            <field name="partner_id"
-                                on_change="onchange_partner_id(partner_id, email_from)"
-                                select="1" />
-                            <field name="partner_address_id"
-                                on_change="onchange_partner_address_id(partner_address_id, email_from)"
-                                />
-
-                            <field name="email_from" />
-                            <button name="remind_partner"
-                                states="open,pending"
-                                string="Send Reminder" type="object"
-                                icon="gtk-go-forward" />
-
-                        </group>
-                        <separator colspan="4" string="Categorization"/>
-                        <group col="7" colspan="4">
-                            <field name="priority"/>
-                            <field name="section_id" widget="selection"/>
-                            <field name="user_id" select="1"/>
-                            <button name="remind_user"
-                                states="open,pending"
-                                string="Send Reminder" type="object"
-                                icon="gtk-go-forward" />
-                        </group>
-
-                        <separator colspan="4" string="Notes"/>
-                        <field name="description" colspan="4"
-                                nolabel="1" widget="text_tag" readonly="1" />
-                        <separator colspan="4"/>
-                        <group col="8" colspan="4">
-                            <field name="state" select="1"/>
-                            <button name="case_close"
-                                states="open,draft,pending" string="Close"
-                                type="object" icon="gtk-close" />
-                            <button name="case_open"
-                                states="draft,pending" string="Open"
-                                type="object" icon="gtk-go-forward" />
-                            <button name="case_cancel"
-                                states="draft,open,pending" string="Cancel"
-                                type="object" icon="gtk-cancel" />
-                            <button name="case_pending"
-                                states="draft,open" string="Pending"
-                                type="object" icon="gtk-media-pause" />
-                            <button name="case_escalate"
-                                states="open,draft,pending"
-                                string="Escalate" type="object"
-                                icon="gtk-go-up" />
-                            <button name="case_reset"
-                                states="done,cancel"
-                                string="Reset to Draft" type="object"
-                                icon="gtk-convert" />
-                        </group>
-                    </page>
-                    <page string="History" groups="base.group_extended">
-                        <field name="id" select="1"/>
-                        <field name="active"/>
-                        <field name="categ_id"/>
-                        <field name="som"/>
-                        <separator colspan="4" string="Dates"/>
-                        <field name="create_date"/>
-                        <field name="date_closed"/>
-                        <separator colspan="4" string="Estimates"/>
-                        <field name="planned_cost"/>
-                        <separator colspan="4" string="References"/>
-                        <field colspan="4" name="ref"/>
-                        <field colspan="4" name="ref2"/>
-                        <field colspan="4" name="log_ids" nolabel="1">
-                            <form string="Actions">
-                                <separator colspan="4" string="Action Information"/>
-                                <field colspan="4" name="name"/>
-                                <field name="date"/>
-                                <field name="user_id"/>
-                            </form>
-                        </field>
-                    </page>
-                    <page string="Emails" groups="base.group_extended">
-                       <group colspan="4">
-                           <field colspan="4" name="email_cc" string="CC"/>
-                       </group>
-                       <field name="history_line" colspan="4" nolabel="1" mode="form,tree">
-                           <form string="Communication history">
-                               <group col="7" colspan="4">
-                                   <field name="date"/>
-                                   <field name="email_to"/>
-                                   <field name="email_from"/>
-                                   <button
-                                     string="Add a CC"
-                                               name="%(crm.action_view_crm_email_add_cc_wizard)d"
-                                               icon="gtk-add" type="action"/>
-                                   </group>
-                                   <newline/>
-                                   <field name="description" colspan="4" nolabel="1"/>
-                                   <button colspan="4"
-                                       string="Reply to Last Email"
-                                       name="%(action_crm_send_mail)d"
-                                       context="{'mail':'reply', 'model': 'crm.helpdesk'}"
-                                       icon="gtk-undo" type="action" />
-                               </form>
-                               <tree string="Communication history">
-                                   <field name="description"/>
-                                   <field name="email_to"/>
-                                   <field name="date"/>
-                               </tree>
-                           </field>
-                           <button colspan="4" string="Send New Email"
-                               name="%(action_crm_send_mail)d"
-                               context="{'mail':'new', 'model': 'crm.helpdesk'}"
-                               icon="gtk-go-forward" type="action" />
-                    </page>
-                </notebook>
-            </form>
-        </field>
-    </record>
-
-<!-- Helpdesk Support Tree View  -->
-
-    <record model="ir.ui.view" id="crm_case_tree_view_helpdesk">
-        <field name="name">CRM - Helpdesk Support Tree</field>
-        <field name="model">crm.helpdesk</field>
-        <field name="type">tree</field>
-        <field name="arch" type="xml">
-            <tree string="Helpdesk Support Tree"
-                colors="black:state=='open';blue:state=='pending';grey:state in ('cancel','close')">
-                <field name="id"/>
-                <field name="name" string="Query Description" />
-                <field name="partner_id" string="Partner"/>
-                <field name="date" string="Date"/>
-                <field name="date_deadline"/>
-                <field name="user_id"/>
-                <field name="section_id"/>
-                <field name="state"/>
-                <button name="case_close" string="Done"
-                    states="open,draft,pending" type="object"
-                    icon="gtk-close" />
-                <button name="case_open" string="Open"
-                    states="draft,pending" type="object"
-                    icon="gtk-go-forward" />
-                <button name="case_cancel" string="Cancel"
-                    states="draft,open,pending" type="object"
-                    icon="gtk-cancel" />
-                <button name="case_pending" string="Pending"
-                    states="draft,open" type="object"
-                    icon="gtk-media-pause" />
-                <button name="case_escalate" string="Escalate"
-                    groups="base.group_extended"
-                    states="open,draft,pending" type="object"
-                    icon="gtk-go-up" />
-                <button name="case_reset" string="Reset to Draft"
-                    states="done,cancel" type="object" icon="gtk-convert" />
-            </tree>
-        </field>
-    </record>
-
-<!--  Helpdesk Support Calendar View -->
-
-    <record model="ir.ui.view" id="crm_case_helpdesk_calendar_view">
-        <field name="name">CRM - Helpdesk Support Calendar</field>
-        <field name="model">crm.helpdesk</field>
-        <field name="type">calendar</field>
-        <field name="priority" eval="2"/>
-        <field name="arch" type="xml">
-            <calendar string="Helpdesk Supports" date_start="date" color="user_id" date_delay="duration">
-                <field name="name"/>
-                <field name="partner_id"/>
-                <field name="categ_id"/>
-            </calendar>
-        </field>
-    </record>
-
-<!-- Helpdesk Support Search View  -->
-
-    <record id="view_crm_case_helpdesk_filter" model="ir.ui.view">
-        <field name="name">CRM - Helpdesk Search</field>
-        <field name="model">crm.helpdesk</field>
-        <field name="type">search</field>
-        <field name="arch" type="xml">
-            <search string="Search Helpdesk">
-                <filter icon="gtk-home" string="Today"
-                    separator="1"
-                    domain="[('date::date','=',time.strftime('%%Y-%%m-%%d'))]"
-                    help="Todays's Helpdesk Requests"
-                    />
-                <filter icon="gtk-media-rewind"
-                    string="7 Days" separator="1"
-                    help="Helpdesk requests during last 7 days"
-                    domain="[('date','&lt;', time.strftime('%%Y-%%m-%%d')), ('date','&gt;=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
-                    />
-                <separator orientation="vertical"/>
-                <field name="name" select='1' string="Query"/>
-                <field name="partner_id" />
-                <field name="user_id" select="1" widget="selection">
-                    <filter icon="terp-partner"
-                        domain="[('user_id','=',uid)]"
-                        help="My Helpdesk Requests" default="1" />
-                </field>
-                <field name="section_id" select="1" widget="selection" string="Sales Team">
-                    <filter icon="terp-crm"
-                        domain="[('section_id','=',context.get('section_id',False))]"
-                        help="My section" />
-                </field>
-                <newline/>
-                <group expand="1" string="Group By..." colspan="12" col="20">
-                    <filter string="Customer" icon="terp-crm"
-                        domain="[]" context="{'group_by':'partner_id'}" />
-                    <filter string="State" icon="terp-crm" domain="[]"
-                        context="{'group_by':'state'}" />
-                    <filter string="Priority" icon="terp-crm"
-                        domain="[]" context="{'group_by':'priority'}" />
-                </group>
-            </search>
-        </field>
-    </record>
-</data>
-</openerp>
diff --git a/addons/crm/report/crm_helpdesk_report.py b/addons/crm/report/crm_helpdesk_report.py
deleted file mode 100644
index 9884b7cd584..00000000000
--- a/addons/crm/report/crm_helpdesk_report.py
+++ /dev/null
@@ -1,78 +0,0 @@
-# -*- coding: utf-8 -*-
-##############################################################################
-#
-#    OpenERP, Open Source Management Solution
-#    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
-#
-#    This program is free software: you can redistribute it and/or modify
-#    it under the terms of the GNU Affero General Public License as
-#    published by the Free Software Foundation, either version 3 of the
-#    License, or (at your option) any later version.
-#
-#    This program is distributed in the hope that it will be useful,
-#    but WITHOUT ANY WARRANTY; without even the implied warranty of
-#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-#    GNU Affero General Public License for more details.
-#
-#    You should have received a copy of the GNU Affero General Public License
-#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
-#
-##############################################################################
-
-from osv import fields,osv
-import tools
-
-
-class crm_helpdesk_report(osv.osv):
-    """ Helpdesk report after Sales Services """
-
-    _name = "crm.helpdesk.report"
-    _description = "Helpdesk report after Sales Services"
-    _auto = False
-    _inherit = "crm.case.report"
-
-    _columns = {
-        'delay_close': fields.char('Delay to close', size=20, readonly=True),
-        'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
-        'company_id': fields.many2one('res.company', 'Company', readonly=True),
-        'date_deadline': fields.date('Deadline'),
-        'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
-                    ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
-    }
-
-    def init(self, cr):
-
-        """
-            Display Deadline ,Responsible user, partner ,Department
-            @param cr: the current row, from the database cursor
-        """
-
-        tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
-        cr.execute("""
-            create or replace view crm_helpdesk_report as (
-                select
-                    min(c.id) as id,
-                    to_char(c.create_date, 'YYYY') as name,
-                    to_char(c.create_date, 'MM') as month,
-                    c.state,
-                    c.user_id,
-                    c.section_id,
-                    c.partner_id,
-                    c.company_id,
-                    c.priority,
-                    c.date_deadline,
-                    count(*) as nbr,
-                    0 as avg_answers,
-                    0.0 as perc_done,
-                    0.0 as perc_cancel,
-                    to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
-                from
-                    crm_helpdesk c
-                group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
-                     c.state, c.user_id,c.section_id,c.priority,\
-                      c.partner_id,c.company_id,c.date_deadline
-            )""")
-
-crm_helpdesk_report()
-
-# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
diff --git a/addons/crm/report/crm_helpdesk_report_view.xml b/addons/crm/report/crm_helpdesk_report_view.xml
deleted file mode 100644
index b10f51162e7..00000000000
--- a/addons/crm/report/crm_helpdesk_report_view.xml
+++ /dev/null
@@ -1,202 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<openerp>
-    <data>
-
-<!-- Helpdesk report after Sales Services Tree View -->
-
-        <record id="view_report_crm_helpdesk_tree" model="ir.ui.view">
-            <field name="name">crm.helpdesk.report.tree</field>
-            <field name="model">crm.helpdesk.report</field>
-            <field name="type">tree</field>
-            <field name="arch" type="xml">
-               <tree string="Helpdesk">
-                    <field name="name" />
-                    <field name="month"/>
-                    <field name="section_id" />
-                    <field name="user_id" />
-                    <field name="company_id"/>
-                    <field name="partner_id" />
-                    <field name="date_deadline" invisible="1"/>
-                    <field name="priority" invisible="1"/>
-                    <field name="nbr" string="#Helpdesk" />
-                    <field name="delay_close"/>
-                    <field name="state" invisible="1"/>
-                </tree>
-            </field>
-        </record>
-
-<!-- Helpdesk report after Sales Services Form View -->
-
-        <record id="view_report_crm_helpdesk_form" model="ir.ui.view">
-            <field name="name">crm.helpdesk.report.form</field>
-            <field name="model">crm.helpdesk.report</field>
-            <field name="inherit_id" ref="view_crm_case_form"/>
-            <field name="type">form</field>
-            <field name="arch" type="xml">
-                <field name="nbr" position="after">
-                    <field name="delay_close"/>
-                    <field name="amount_revenue"/>
-                    <field name="amount_revenue_prob"/>
-                    <field name="probability"/>
-                </field>
-            </field>
-        </record>
-
-<!-- Helpdesk report after Sales Services Graph View -->
-
-        <record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
-            <field name="name">crm.helpdesk.report.graph</field>
-            <field name="model">crm.helpdesk.report</field>
-            <field name="type">graph</field>
-            <field name="arch" type="xml">
-                <graph orientation="horizontal" string="Helpdesk" type="bar">
-                    <field name="state"/>
-                    <field name="nbr" operator="+"/>
-                    <field group="True" name="user_id"/>
-                </graph>
-            </field>
-        </record>
-
-<!-- Helpdesk report after Sales Services Search View -->
-
-        <record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
-            <field name="name">crm.helpdesk.report.select</field>
-            <field name="model">crm.helpdesk.report</field>
-            <field name="type">search</field>
-            <field name="arch" type="xml">
-                <search string="Search">
-                  <group col="16" colspan="9">
-                   		<filter string="This Year" icon="terp-hr"
-                   			domain="[('name','=',time.localtime()[0])]"
-                   			default="1" />
-
-                   		<filter string="This Month" icon="terp-hr"
-                   			domain="[('month','=',time.strftime('%%m'))]"
-                   			default="1" />
-
-                   		<separator orientation="vertical" />
-                   		<filter string="Current" icon="terp-hr"
-                   			domain="[('state','in',('open','draft'))]" />
-
-                   		<filter string="Won" icon="terp-hr"
-                   			domain="[('state','=','done')]" />
-
-                   		<filter string="Lost" icon="terp-hr"
-                   			domain="[('state','=','cancel')]" />
-
-                   		<filter string="Deadline" icon="terp-hr"
-                   			domain="[('date_deadline','=',time.strftime('%%m/%%d/%%Y'))]" />
-
-                   		<separator orientation="vertical" />
-                   		<field name="section_id"
-                   			default="context.get('section_id', False)"
-                   			widget="selection"
-                   			context="{'invisible_section': False}">
-
-                   			<filter icon="terp-crm"
-                   				context="{'invisible_section': False}"
-                   				domain="[('section_id.user_id','=',uid)]"
-                   				help="My section" />
-
-                   		</field>
-                   		<field name="company_id" widget="selection">
-                           <filter icon="terp-crm"
-                        context="{'invisible_section': False}"
-                        domain="[('section_id.user_id.company_id','=',uid)]"
-                        help="My company"/>
-
-                        </field>
-                         <field name="user_id" widget="selection"/>
-                   </group>
-                   <newline/>
-                   <group expand="1" string="Extended options..." colspan="4" col="5">
-                        <filter icon="terp-sale"
-                            string="Lowest"
-                            domain="[('priority','=','5')]"/>
-
-                        <filter icon="terp-sale"
-                            string="Low"
-                            domain="[('priority','=','4')]"/>
-
-                        <filter icon="terp-sale"
-                            string="Normal"
-                            domain="[('priority','=','3')]"/>
-
-                        <filter icon="terp-sale"
-                            string="High"
-                            domain="[('priority','=','2')]"/>
-
-                        <filter icon="terp-sale"
-                            string="Highest"
-                            domain="[('priority','=','1')]"/>
-
-                   </group>
-                   <newline/>
-
-<!-- Helpdesk report after Sales Services Apply Group -->
-
-                  <group expand="1" string="Group By..." colspan="4" col="8">
-                        <filter string="User" icon="terp-sale"
-                        	domain="[]" context="{'group_by':'user_id'}"
-                        	default="1" />
-
-                        <filter string="Company" icon="terp-sale"
-                            domain="[]"
-                            context="{'group_by':'company_id'}" />
-
-                        <filter string="Section" icon="terp-sale"
-                            domain="[]"
-                            context="{'group_by':'section_id'}" />
-
-                        <separator orientation="vertical" />
-                        <filter string="State" icon="terp-sale"
-                            domain="[]" context="{'group_by':'state'}" />
-
-                        <filter string="Partner" icon="terp-sale"
-                            domain="[]"
-                            context="{'group_by':'partner_id'}" />
-
-                        <separator orientation="vertical" />
-                        <filter string="Month" icon="terp-sale"
-                            domain="[]" context="{'group_by':'month'}" />
-
-                        <filter string="Year" icon="terp-sale"
-                            domain="[]" context="{'group_by':'name'}" />
-
-                  </group>
-               </search>
-            </field>
-        </record>
-
-<!-- Helpdesk report after Sales Services Action -->
-
-        <record id="action_report_crm_helpdesk" model="ir.actions.act_window">
-            <field name="name">Helpdesk</field>
-            <field name="res_model">crm.helpdesk.report</field>
-            <field name="view_type">form</field>
-            <field name="view_mode">tree,graph</field>
-            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
-            <field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
-        </record>
-
-           <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_tree">
-            <field name="sequence" eval="1"/>
-            <field name="view_mode">tree</field>
-            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
-            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
-        </record>
-
-        <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
-            <field name="sequence" eval="2"/>
-            <field name="view_mode">graph</field>
-            <field name="view_id" ref="view_report_crm_helpdesk_graph"/>
-            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
-        </record>
-
-        <menuitem name="Helpdesk" action="action_report_crm_helpdesk"
-            groups="base.group_extended"
-            id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" />
-
-    </data>
-</openerp>
-
diff --git a/addons/crm/security/ir.model.access.csv b/addons/crm/security/ir.model.access.csv
index 5b1d455d941..37a36fc5504 100644
--- a/addons/crm/security/ir.model.access.csv
+++ b/addons/crm/security/ir.model.access.csv
@@ -5,7 +5,6 @@
 "access_crm_case_categ","crm.case.categ","model_crm_case_categ","crm.group_crm_user",1,0,0,0
 "access_crm_case_manger","crm.case manager","model_crm_case","crm.group_crm_user",1,1,1,1
 "access_crm_case","crm.case","model_crm_case","crm.group_crm_manager",1,1,1,1
-"access_crm_helpdesk","crm.helpdesk","model_crm_helpdesk","crm.group_crm_manager",1,1,1,1
 "access_crm_meeting","crm.meeting","model_crm_meeting","crm.group_crm_manager",1,1,1,1
 "access_crm_lead","crm.lead","model_crm_lead","crm.group_crm_manager",1,1,1,1
 "access_crm_opportunity","crm.opportunity","model_crm_opportunity","crm.group_crm_manager",1,1,1,1
@@ -34,7 +33,6 @@
 "access_crm_phonecall2phonecall","crm.phonecall2phonecall","model_crm_phonecall2phonecall","crm.group_crm_user",1,1,1,1
 "access_crm_phonecall2partner","crm.phonecall2partner","model_crm_phonecall2partner","crm.group_crm_user",1,1,1,1
 "access_crm_phonecall2opportunity","crm.phonecall2opportunity","model_crm_phonecall2opportunity","crm.group_crm_user",1,1,1,1
-"access_report_crm_helpdesk","report.crm.helpdesk","model_crm_helpdesk_report","crm.group_crm_user",1,1,1,1
 "access_crm_send_mail","crm.send.mail","model_crm_send_mail","crm.group_crm_user",1,1,1,1
 "access_crm_partner2opportunity","crm.partner2opportunity","model_crm_partner2opportunity","crm.group_crm_user",1,1,1,1
 "access_crm_lead2opportunity_partner","crm.lead2opportunity.partner","model_crm_lead2opportunity_partner","crm.group_crm_user",1,1,1,1