Adrien Widart
d2c9629a40
When submitting a ticket, if the user adds an attachement, he will not be able to see it on the ticket web page. To reproduce the error: (Need helpdesk,contacts) 1. Go to the settings of a Helpdesk Team (e.g., "Customer Care") 2. Enable "Website Form", Refresh 3. Go on Helpdesk web page and Publish the form 4. Create a partner P and grant him the portal access 5. Sign in with P 6. Submit a ticket with one attachment 7. Consult the ticket's web page Error: in "Message and communication history", OdooBot's message with the attachment is not displayed. However, when consulting the same page with the admin account, this message is considered as "Published". Thus, P should see the message and the attachment. When getting the messages, if the user is not an employee, the domain is restricted: https://github.com/odoo/odoo/blob/e92ac60a75462dfd830254a3d0dd5d7effe1528e/addons/portal/controllers/mail.py#L128-L130 with https://github.com/odoo/odoo/blob/cc32b7d1b396a42dd4575c681ceb422f99b6015a/addons/portal/models/mail_message.py#L30-L32 Problem is that, when creating the message with the attachement, `subtype_id` is not defined. OPW-2440069 closes odoo/odoo#66906 X-original-commit: b05a72d3cc181c601807b5e633766d504e06bb3a Signed-off-by: Adrien Widart <adwid@users.noreply.github.com>
Odoo
Odoo is a suite of web based open source business apps.
The main Odoo Apps include an Open Source CRM, Website Builder, eCommerce, Warehouse Management, Project Management, Billing & Accounting, Point of Sale, Human Resources, Marketing, Manufacturing, ...
Odoo Apps can be used as stand-alone applications, but they also integrate seamlessly so you get a full-featured Open Source ERP when you install several Apps.
Getting started with Odoo
For a standard installation please follow the Setup instructions from the documentation.
To learn the software, we recommend the Odoo eLearning, or Scale-up, the business game. Developers can start with the developer tutorials