Odoo's Mergebot
b79146de14
Before this changes, we only use the last value to determine the customer satisfaction of a task. The problem is if the customer was happy during all the process of a task and at the end of the task, he is unhappy. The customer satisfaction for this task will be bad because the last rating made for it is negative. Moreover, the customer satisfaction shown in `project.project` model computes the percentage of Happy ratings divided by the total of ratings in its tasks. For instance, if we have a project A with 3 tasks T1, T2 and T3 and we have a rating for each task as follow: - R1 for T1 has 3/5 as rating value. - R2 for T2 has 5/5 as rating value. - R3 for T3 has 1/5 as rating value. So the percentage of Happy Rating will be equal to 33% but globally, we could see the customers were globally okay for this project because the rating average is equal to 3/5. Indeed only one customer was happy but all the others have not given 1/5 as rating score. So the project could globally be acceptable for the customers. The goal of this changes is to only use the rating average instead of using the last rating value (for the tasks) or the percentage of happy rating for the projects. With the rating average we could have a global idea of the customer satisfaction for a task or an entire project. task-2671848 -- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr closes odoo/odoo#81027 Signed-off-by: Laurent Stukkens (ltu) <ltu@odoo.com>
Odoo
Odoo is a suite of web based open source business apps.
The main Odoo Apps include an Open Source CRM, Website Builder, eCommerce, Warehouse Management, Project Management, Billing & Accounting, Point of Sale, Human Resources, Marketing, Manufacturing, ...
Odoo Apps can be used as stand-alone applications, but they also integrate seamlessly so you get a full-featured Open Source ERP when you install several Apps.
Getting started with Odoo
For a standard installation please follow the Setup instructions from the documentation.
To learn the software, we recommend the Odoo eLearning, or Scale-up, the business game. Developers can start with the developer tutorials