ram
ddf7195ae3
RATING Rating texts currently have a negative skewness. Indeed apart top rating all ratings have a negative feeling. In this commit we update them to match more closely a 1-5 range from dissatisfied to satisfied, ok being the middle value. PROJECT Filter customer rating were taking in account ratings from first e-mail instead of current satisfaction. IM LIVECHAT Livechat did not catch feedbacks without comment. Task ID-2439720 COM PR odoo/odoo#66992 ENT PR odoo/enterprise#16757
100 lines
4.9 KiB
XML
100 lines
4.9 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<data noupdate="1">
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<!-- Sample stage-related template -->
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<record id="mail_template_data_project_task" model="mail.template">
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<field name="name">Task: Reception Acknowledgment</field>
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<field name="model_id" ref="project.model_project_task"/>
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<field name="subject">Reception of ${object.name}</field>
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<field name="use_default_to" eval="True"/>
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<field name="body_html" type="html">
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<div>
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Dear ${object.partner_id.name or 'customer'},<br/>
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Thank you for your enquiry.<br />
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If you have any questions, please let us know.
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<br/><br/>
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Thank you,
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% if user.signature
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<br />
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${user.signature | safe}
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% endif
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</div>
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</field>
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<field name="lang">${object.partner_id.lang}</field>
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<field name="auto_delete" eval="True"/>
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</record>
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<!-- Mail sent to request a rating for a task -->
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<record id="rating_project_request_email_template" model="mail.template">
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<field name="name">Task: Rating Request</field>
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<field name="model_id" ref="project.model_project_task"/>
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<field name="subject">${object.project_id.company_id.name}: Satisfaction Survey</field>
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<field name="email_from">${(object.rating_get_rated_partner_id().email_formatted if object.rating_get_rated_partner_id() else user.email_formatted) | safe}</field>
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<field name="partner_to" >${object.rating_get_partner_id().id}</field>
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<field name="body_html" type="html">
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<div>
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% set access_token = object.rating_get_access_token()
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% set partner = object.rating_get_partner_id()
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<table border="0" cellpadding="0" cellspacing="0" width="590" style="width:100%; margin:0px auto;">
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<tbody>
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<tr><td valign="top" style="font-size: 13px;">
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% if partner.name:
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Hello ${partner.name},<br/><br/>
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% else:
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Hello,<br/><br/>
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% endif
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Please take a moment to rate our services related to the task "<strong>${object.name}</strong>"
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% if object.rating_get_rated_partner_id().name:
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assigned to <strong>${object.rating_get_rated_partner_id().name}</strong>.<br/>
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% else:
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.<br/>
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% endif
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</td></tr>
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<tr><td style="text-align: center;">
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<table border="0" cellpadding="0" cellspacing="0" width="590" summary="o_mail_notification" style="width:100%; margin: 32px 0px 32px 0px;">
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<tr><td style="font-size: 13px;">
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<strong>Tell us how you feel about our service</strong><br/>
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<span style="text-color: #888888">(click on one of these smileys)</span>
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</td></tr>
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<tr><td style="font-size: 13px;">
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<table style="width:100%;text-align:center;">
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<tr>
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<td>
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<a href="/rate/${access_token}/5">
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<img alt="Satisfied" src="/rating/static/src/img/rating_5.png" title="Satisfied"/>
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</a>
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</td>
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<td>
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<a href="/rate/${access_token}/3">
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<img alt="Okay" src="/rating/static/src/img/rating_3.png" title="Okay"/>
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</a>
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</td>
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<td>
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<a href="/rate/${access_token}/1">
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<img alt="Dissatisfied" src="/rating/static/src/img/rating_1.png" title="Dissatisfied"/>
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</a>
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</td>
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</tr>
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</table>
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</td></tr>
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</table>
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</td></tr>
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<tr><td valign="top" style="font-size: 13px;">
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We appreciate your feedback. It helps us to improve continuously.
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% if object.project_id.rating_status == 'stage':
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<br/><span style="margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;">This customer survey has been sent because your task has been moved to the stage <b>${object.stage_id.name}</b></span>
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% endif
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% if object.project_id.rating_status == 'periodic':
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<br/><span style="margin: 0px 0px 0px 0px; font-size: 12px; opacity: 0.5; color: #454748;">This customer survey is sent <b>${object.project_id.rating_status_period}</b> as long as the task is in the <b>${object.stage_id.name}</b> stage.</span>
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% endif
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</td></tr>
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</tbody>
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</table>
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</div>
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</field>
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<field name="lang">${object.rating_get_partner_id().lang}</field>
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<field name="auto_delete" eval="True"/>
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</record>
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</data>
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</odoo>
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