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Issue - Set outgoing mail server - Install Online Ticket Submission - Publish an Helpdesk Team - Log out - Create a ticket from the helpdesk form The user who created the ticket is "Public User" He has no email address, so the mail is not sent Cause insert_record method in website_form/main.py uses .sudo() In v12 => sudo replaces the user in env by the superuser => ok In v13 => sudo adds a flag "su" and does not replace the user in env Solution Add a with_user(SUPERUSER_ID) to the create method's call in insert_record OPW-2196668 closes odoo/odoo#46835 X-original-commit: 761ae16634b14bec7be522666bb2163490566ecc Signed-off-by: Jason Van Malder (jvm) <jvm@odoo.com>
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Odoo
Odoo is a suite of web based open source business apps.
The main Odoo Apps include an Open Source CRM, Website Builder, eCommerce, Warehouse Management, Project Management, Billing & Accounting, Point of Sale, Human Resources, Marketing, Manufacturing, ...
Odoo Apps can be used as stand-alone applications, but they also integrate seamlessly so you get a full-featured Open Source ERP when you install several Apps.
Getting started with Odoo
For a standard installation please follow the Setup instructions from the documentation.
To learn the software, we recommend the Odoo eLearning, or Scale-up, the business game. Developers can start with the developer tutorials
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