PURPOSE
In livechat, rating emojis(happy, neutral and sad) display with percentage of
how happy visitors are with the particular channel, click on that will show all
ratings of livechat channels and stat button is visible while creation, if it
has no rating.
SPECIFICATION
Add one computed field "rating_count" for the model 'rating.parent.mixin' which
shows the total rating amount of a particular channel and based on that field
invisible the stat button when the count is 0.
Also, display only happy face emoji with the percentage of happiness on
the kanban view of livechat channel, click on that will only display ratings of
the particular channel.
Task- 2471714
closesodoo/odoo#67336
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
RATING
Rating texts currently have a negative skewness. Indeed apart top rating
all ratings have a negative feeling. In this commit we update them
to match more closely a 1-5 range from dissatisfied to satisfied, ok being
the middle value.
PROJECT
Filter customer rating were taking in account ratings from first e-mail
instead of current satisfaction.
IM LIVECHAT
Livechat did not catch feedbacks without comment.
Task ID-2439720
COM PR odoo/odoo#66992
ENT PR odoo/enterprise#16757
Rating values have been reviewed to be between 1 and 5 but not in livechat apps.
This commit align rating values.
Task ID-2301261
PR odoo/odoo#60549
X-original-commit: ed408d45e8d35eff94a73e37183cbf2e91833f15
Fix issues in livechat display
* rename Rated user filter into Rated Operator
* add padding to improve readability of the feedback screen in the livechat
window.
* fixed URL in placeholders to match existing "contactus" page URL
Task ID-2301261
PR odoo/odoo#60549
X-original-commit: 60e27876bb7ccdd6a6f871db82d44ac194b6f739
Before this commit, the last rating value returned was not the last
consumed one.
closesodoo/odoo#61868
Taskid: 2260685
X-original-commit: 5fd11c46a4a12ffb977b15511e6eaf744cd8e0b6
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
Signed-off-by: Kevin Baptiste <kba@odoo.com>
Currently rating globally allows 3 values for customers through email
requests: 5, 3 and 1. Through other means (frontend use of rating widget)
values from 5 to 1 are possible.
Only 5 is considered as a valid value for parent container satisfaction.
This leads to strange situation where a document with 4, 4, 4 and 5 has
only 25% of satisfaction.
This is considered as a bit harsh. In this commit we move the "satisfied"
limit of parent container as being above the "ok" value (aka, 4 and 5).
X-original-commit: c884a29b6b0f2cbc8b0aebbaed93d6f211621d1d
Mainly transifex issues but also some errors found through 'grep' checks.
Fix typos and obscure english strings in xml contents, fields strings/helps, some docstrings, ...
ensuring correct translations base (and fallback when translations isn't available).
closesodoo/odoo#57276
X-original-commit: 4214f05d454bca2b60fda3a288d529c098e84f77
Related: odoo/enterprise#13053
Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
Signed-off-by: Victor Feyens (vfe) <vfe@odoo.com>
Main flow tour mobile was still deactivated when #55995 was merged.
For a strange reason, a compute is called with a newId in mobile and not in the base
version of the main flow tour. This commit fixes the compute to handle such a case.
closesodoo/odoo#56281
Signed-off-by: Xavier Dollé (xdo) <xdo@odoo.com>
In an app using rating (e.g. eLearning), get 3 ratings:
- A 5-star review
- A 3-star review
- A 0-star review
The average is 2.5 stars, while it should be 4 stars.
This happens because the 0-star review is taken into account in the
average computation, while it shouldn't. Indeed, zero star means no
review.
We apply the same login than:
https://github.com/odoo/odoo/blob/0028a602bea6a48aaa2747127ec075394732b324/addons/rating/models/rating_mixin.py#L205
opw-2290617
closesodoo/odoo#54279
X-original-commit: 4f7981f80fb55ab4bf8b30d137e45b4fda4013cd
Signed-off-by: Nicolas Martinelli (nim) <nim@odoo.com>
- Rename the 'Use Rating on Project' feature into 'Customer Ratings'
- Rename the 'Set Email Template to Stages' link to 'Set a Rating Email Template on Stages'
- Add an optional list view for the Stages menu
- display warning if the rating_template_id field is set and if one of the selected project_ids doesn't have the rating_status field set to true
- Project form view revamp
- rename the '% on tasks' stat button into 'Customer Satisfaction'
- Remove the 'no option' for the rating frequency field because it is required
- project form : Add a 'Go to Website' stat button
- Project dashboard: remove the 'Customer Ratings' menu item in more
- Ratings page: the 'Last 30 days' filter include ratings from today
- remove the Appointment / Helpdesk Customer Satisfaction / Live Support menu items
TASK ID : 1251
Issue
- Install eLearning
- Delete a rating
- Go to the course page, review tab
Only the stars disappeared.
Cause
Review = rating + message, the rating is the stars and
publisher_comment
So this is normal if the review is not completely deleted
Solution
Seen with SBU and he said that the message should be deleted
too.
OPW-2181568
closesodoo/odoo#44529
X-original-commit: 1f41c7ae9de061ec861a3a3db9c403510861cc76
Signed-off-by: Nicolas Martinelli (nim) <nim@odoo.com>
Fix the access error you could get when filtering on ratings when not logged
in or when the user has no rights to access ratings.
How to reproduce: filter on channel review ratings in eLearning frontend
when being anonymous le portal.
As rating is a technical model, we have to first retrieve messages linked
to that rating value and afterwards return a new domain used to build
the final search.
Task ID : 2167776
PR : #42847closesodoo/odoo#44380
X-original-commit: 7a241e9c21046dababc2744dd94b0c47e2d8a931
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
PURPOSE
Clean posting process and improve mail.message definition and comprehension.
SPECIFICATIONS
Website mail defines a website_published field allowing to publish / unpublish
comments on the frontend of some modules. This field has several drawbacks :
* it is used only for front-end people (portal, public) and has no real
effect in chatter / classic discussions;
* it is used only in some advanced front-end module and is not available
in portal by default;
* its naming is not really correct as it is not linked to fields coming
from the website_published mixin and its behavior is not really
the same;
* its use is a bit duplicated with internal flag coming from subtype
allowing to hide messages related to an internal subtype;
* there are overrides of standard mail.message methods just to handle
this flag;
In this commit we change that field by an is_internal flag directly on
mail.message model itself. It tells if share people (customers, share users)
are allowed to read the message. This field can be given through posting
API or set manually using widgets. It is also used in access rights custom
methods and managed like the internal flag of subtypes.
Mailgateway was already using an internal flag for internal note replies. It
is renamed to is_internal and propagated as it is now a standard field. It
also eases code understanding.
Portal is updated to allow managing the flag directly. It means customer portal
now natively allows to moderate customer comments without any need of website
modules.
Rating is updated accordingly. An is_internal field is added, replacing the
related on website published.
LINKS
Task ID 2071556
PR #38692
PURPOSE
Clean posting process and improve mail.message definition and comprehension.
SPECIFICATIONS
In order to be more explicit subtype parameter is renamed to subtype_xmlid.
It therefore clearly indicates it should be a valid subtype Xml ID. Support
of ill formatted Xml IDs is removed because there is no reason to try to
add some random prefix. Give something that exists or go to hell, punk !
LINKS
Task ID 2071556
PR #38692
PURPOSE
Rating model should be available only for internal users. External users
access them only through dedicated routes or controllers using sudo and/or
granting access through tokens. Therefore simplifying ACLs should be feasible.
SPECIFICATIONS
Remove access to rating.rating for public and portal users. Only employees
can access it, with full access given to system admins.
Update various functional flows to use sudo() and check that access is
verified before using sudo.
Impacted modules
* rating / mail: add groups on some rating related fields as only
internal users should access them now;
* rating / mail: set some statistics fields using compute_sudo as their
value should be accessible for external people even without access to
the underlying rating.rating records;
* project: makes some use of rating and has to be updated, notably for
the public rating page;
* website_{livechat, rating, slides}: add sudo in public routes as access
is already granted;
* website_slides: set statistics field using compute_sudo as their
value should be accessible for external people;
TASK ID 2053096
PR #36592
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
It's a non sense to be able to write on rating_last_image/feedback field as it is a related
to a computed field based on the last rating, given by someone.
We should not even try to corrupt data !
Task ID: 2076656
PR #37511
Currently if we try to display image of a rating having a different value of
0/1/5/10 there is an infinite loading. Indeed images for rating are limited
to those values.
In this commit we fix that by computing a rounded value to find the closest
image.
Text display in form view is also centered for better wow onboarding back 2
basics demo usability fiximp effect.
Purpose is to set review message on both message and rating so that reviews
are correctly displayed in eLearning backend as well as correctly displayed
in chatter frontend.
Task ID 2058595
PR #36281
Purpose of this commit is to
* delete rating when deleting message. Otherwise rating coming from
frontend portal review chatter are lost in the void;
* allow system users to delete ratings;
Task ID 2058595
PR #36281
This branch is the combination of several optimizations in the ORM:
* store field values once in the cache: the cache reflects more
faithfully the database, only fields that explicitly depend on the
context have an extra indirection in the cache;
* delay recomputations by default: use method `recompute` to explicitly
flush out pending recomputations;
* delay updates in method `write`: updates are stored in a data
structure that can be flushed efficiently to the database with method
`flush` (which also flush out recomputations);
* make method `modified` take advantage of inverse fields to inverse
dependencies;
* filter records by evaluating a domain on records in Python;
* a computed field with `readonly=False` behaves like a normal field
with an onchange method;
* computed fields are computed in superuser mode by default.
Work done by Toufik Ben Jaa, Raphael Collet, Denis Ledoux and Fabien
Pinckaers.
closesodoo/odoo#35659
Signed-off-by: Denis Ledoux <beledouxdenis@users.noreply.github.com>
Multi is the default api for methods, it is not necessary to explicitly
decorate methods with it, adds clutter and most people use it because
they see that the rest of the code uses it.
Done with `find . -type f -name '*.py' | xargs sed -i '/@api.multi/d'`
Purpose is to make field use more obvious by correctly stating in the
name it should contain an xml id to a qweb layout used for email
notifications. This renaming is propagated through various calls and
addons.
Related to task 1943901
Linked to PR #32404
Purpose of this commit is to clean notification process: calls, methods
API, method name, variable propagation.
Contains notably
* simplify API of methods used to group recipients when sending notification
emails;
* improve and rename methods used in email notification process;
* move some methods on model itself as non mail thread records could be
mass-mailed and _notify_email_headers could be called on other records;
Related to task 1943901
Linked to PR #32404
The function _compute_parent_rating_percentage_satisfaction used the creation
date of the rating to compute the percentage.
However when a client give a new rating, it updates the old one.
As a result it doesn't give the recent satisfaction percentage,
but the satisfaction percentage of recently created tickets.
In other words recently angry clients from old projects would not appear.
Similarly this method is somewhat reimplemented directly in SQL in the rating
route, which happens to be in the project controller.
opw 1921486
closesodoo/odoo#30752
This commit provides 1 more field on the rating mixin: the average of
the ratings of the document. Before that, the only way to get the
average was to call `rating_get_stats` record per record.
As we are on a mixin, this new field is not stored to avoid recomputation
each time a rating is added. To improve performance, we decided to
compute `rating_count` and `rating_avg` in one `read_group`.
This commit also set an extendable method to get the domain of the
rating to include in those statistics computation, called `_rating_domain`.
This way, each model inheriting the rating.mixin can define the subset of
pertinent ratings.
As consequence, this commit uniformized the way average is displayed:
instead of taking the closer value to the 0.5 value, it only round it
at 2 digits.
Task-1902304
Commit f727e9d9b6 made the rating field
of mail.message non-stored for performance reasons.
When the rating is activated on the website, it adds the possibility to filter
product reviews by rating (1 to 5 stars).
It does so by searching the messages that have a given rating value.
However the osv complains that you can't search on a non-stored field.
As a result, instead of displaying messages filtered by ratings,
it would always display all of them.
We add a search='_search_rating_value' on the field to allow that field to be
searched anyway.
opw 1931038
closesodoo/odoo#30499
This is basically a backport of revision
47479401cb
to gain the performance on the project
percentage satisaction computation
but without introducing the new parent mixin,
which would not be a stable change.
closesodoo/odoo#29354
The correct way to trigger a recomputation of a field is not
to call directly the compute method. The ORM offers mecanism
to do it: we have to flag the field as "recompute to do" and
then call `recompute` method (availble on every models). This
one will call the recompute method of all fields marked as
"to recompute".
This will optimize the performance by doing recomputation in
batch.
Task-1903565
This commit simply move code for both rating.mixin
and rating.parent.mixin in their own file to ease
the reading of code, and fit the guidelines.
Task-1903565
Impacted modules: im_livechat, project and rating
This commit restricts the access to some method of the rating API. Indeed,
some of them are internal business and should not be called from anywhere
to avoid breaking the rating flow.
This commit also rename some method to fit guidelines. This should not
bring any functionnal changes.
Task-1903565
The correct way to trigger a recomputation of a field is not
to call directly the compute method. The ORM offers mecanism
to do it: we have to flag the field as "recompute to do" and
then call `recompute` method (availble on every models). This
one will call the recompute method of all fields marked as
"to recompute".
This will optimize the performance by doing recomputation in
batch.
Task-1903565
When creating a task, the satisfaction of the project is recomputed even
if the task has not rating. This can lead to performance issue:
concurrency error in Postgresql can happen if a task is created when
somebody else tries to update the project.
The satisfaction recomputation will give and concurrency error whereas
it will return the same satisfaction percentage, since the task has no
rating. The same problem will happens in every modules implementing
the rating feature: project, helpdesk and livechat.
This problem leads us to create the rating.parent.mixin in order to
retrigger the computation only when a new rating appears on the
parent object. We also unstore the field to make its computation lazy.
Maybe in a near future, this field will be computed in SQL directly.
The parent mixin allow us to standardize the behavior to all parent
rating models.
These optimizations should reduce the number of computation and speed
up the task creation.
opw-1902502
Task-1903565
This commit adapts the business code to changes introduced by
the parent commit in order to keep the same behaviour as before.
All readonly=False fields will have to be checked afterwards to confirm
that the business case requires write access to the source field.
This allows to better control the posting process, notably using custom
layout to encapsulate emails. Previously to this commit a simple email was
send using a template. Now this template is used to post a message on the
record asking for customer request.
New parameters are added on the request send method
* a subtype, allowing some custom behavior with followers; by default the
behavior is to log a note with the customer being in the recipients list;
* composition_mode can be given and propagated to message_post_with_template
allowing a comment or mass mailing mode;
This commit is related to task 51122 (and PR #24052).
Remove the support to replace emojis by images. Most browser
now support colored emoji or at least black and white emojis.
The emojis list have been updated to ensure a correct support
for most os/browser.
Users have the possibility to install fonts localy if their os does not
have one of the default emoji font installed.
After default os emoji font, one of twemoji, emojione or noto color
will be selected.
The emoji list is now hardcoded in js in order to reduce the number of
records in shortcodes.
Also include a small fix for livechat to display message field when rating
is bad.
Task #36898
PR #23689
Currently the rating value coming from the rating application is stored
on the message it belongs to. However storing it is not necessary as
there is no direct search using it. Having a computed field is sufficient
for all use cases we currently have in Odoo.
Removing the store allow to gain queries. Indeed the field is not
computed anymore after each message creation meaning we save queries
by not having to check existing ratings. It allows to gain a lot of
computation as mail.message is a critical model.
On the whole community runbot when installing all modules this leads to
a gain of more than 14K queries on 585K which means 2.4% of performances
increase. Considering the code size of this optimization this is quite an
interesting result.
Looking at test_mail performance tests we gain several queries (2/3) for
each new message which is coherent with the model change.
Finally it allows to lessen the performance difference between tests done
with test mail only and tests done with other modules already installed.
This is especially simple mail thread-enable records.
Related to task ID 51523. #Closes #23294. Done with blessing of @jem-odoo .
Ipsita Borisagar