On mobile devices, when you go for the first time inside the event
public page the PWA install bar and the livechat tooltip are displayed
at same area. Because of this it's was difficult to click on the
"install" button.
X-original-commit: 6705c6b6fe0360f95b4a499a9141f876648b7202
Improve mock server:
- add support for mocked `fetch`
- add support for `active_test`
- add support for x2m `in` in domains
- add support for default values computed from a function
- implement a more natural "next id" compute
- allow initial data without ids
- ensure write and x2m commands integrity
- improve bad data/bad commands error messages
- always warn for failing RPC, not only in debug mode
- fix all existing tests that had inconsistency data
Other changes done in mail (or dependents) that are not just related to tests:
- remove `direct_partner` from formatter result
->`correspondent` can be computed from other keys, especially `members`
- fix `livechat_visitor` convertData
-> only process if there is value
- add `current_partner` and `current_user_id` as `init_messaging` result
-> easier to mock than session
- remove usage of `need_moderation`
-> that was just a search indirection to `moderation_status`
- adapt `partner_id` -> `res_partner_id` key in `_notification_format`
-> to be consistent with field name
- add name in result of `mail_partner_format`
-> sometimes display_name is not the same
- remove usage of `is_moderator`
-> that was just an indirection to `moderation_channel_ids`
Enterprise counterpart: https://github.com/odoo/enterprise/pull/11523
task-2287171
closesodoo/odoo#55854
X-original-commit: 7ba3fecb3377a720d1eb70e7515a0c45da73836d
Related: odoo/enterprise#12391
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
PURPOSE
Review the tips and digest layout design to make sure they have a WOW effect
and increase trial conversion/retention.
SPECIFICATIONS
“Use canned responses to chat faster”
See code for specifications.
LINKS
Task ID-2274264
COM PR: odoo/odoo#53580
ENT PR: odoo/enterprise#1139
X-original-commit: fd8ee90adc5c759d591345a1676f01fc63c51f38
- Install `website_livechat`
- Publish the demo livechat
- Set an accent to the operator name, e.g. 'Bòb'
- Visit the website with Safari and start a chat session
- Close the window
- Refresh the page
Error in browser console that sometime appear as a traceback.
It happens because Safari refuses to send any cookie containing
non-ASCII characters [1]. Actually, Safari strips the value before the
first non-ASCII character, making the JSON string corrupted.
Having such special characters in cookies is uncommon, so we only clean
the necessary string. Moreover, it's better to avoid our tools modifying
all cookies set without being aware of it.
[1] https://stackoverflow.com/questions/1969232/what-are-allowed-characters-in-cookies/1969339#1969339
opw-2273293
closesodoo/odoo#55277
X-original-commit: df003873c20357343f8aa17a645acfb6b03ef68b
Signed-off-by: Nicolas Martinelli (nim) <nim@odoo.com>
In livechat, chat_post was called without notifying user has stopped
typing as done in new way of handling it in new mail module. This commit
handles the legacy by calling notify_typing rpc as needed.
task-2282271
task-2299331
closesodoo/odoo#55223
X-original-commit: 030ea9adf74f3f4c0d61b19870d6894de1f20c75
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Message attachments are not yet supported in livechat for livechat
visitors, so the "Add file" button should not be visible.
closes#54927
Forward-port-of: #54972
Forward-port-of: #54957
X-original-commit: 91a548a6a7456dfd50833671a3938fcf55ed18c6
FIX: use the correct API of mail.channel.py to unfollow a channel
i.e.: `execute_command_leave`
FIX: unpinning a channel has immediate effect on the interface
chatWindows are closed, and the inbox is displayed
FIX: unpinning a channel destroys corresponding chatWindows across tabs
It also unpins the channel in other tabs
FIX: python sends is_pinned as part of the channel_info
both at init messaging and in the main bus notification
That way, we can keep track of the synchronization of the pin status
between JS and python
task-2275000
task-2267941
closesodoo/odoo#53703
X-original-commit: d4fcc64acb2fc0c6fd9df505380f665abd8b39c4
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Some changes in AbstractModel have been done to ease the
implementation of the sample data feature. This commit reverberates
those changes in other addons.
Part of task 2232801
X-original-commit: dd8069a3c80570e7fa03a80dbb100ab0a182692a
This commit is a significant rewriting of client-side discuss, chatter,
chat window, and messaging menu using OWL. The behavior should be broadly
the same, with some slight functional changes here and there.
From a technical standpoint, the code of messaging is mainly organized in 2
main groups of modules:
- models, which are logical entities that depict the client-side state of
messaging as a whole.
- components, which are in charge of displaying information from models.
This refactoring also introduces new JS guidelines regarding folder structure
(/static) and naming rules for JS modules.
Community PR: https://github.com/odoo/odoo/pull/39023
Enterprise PR: https://github.com/odoo/enterprise/pull/6249
Task-1914207
This PR is a collaborative work by Alexandre, Julien, Sébastien and Xavier,
with the precious help of Lucas to speed it up towards the end.
closesodoo/odoo#39023
Related: odoo/enterprise#6249
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Co-authored-by: Alexandre Kühn <aku@odoo.com>
Co-authored-by: Julien Giannone <jgi@odoo.com>
Co-authored-by: Lucas Perais <lpe@odoo.com>
Co-authored-by: Sébastien Theys <seb@odoo.com>
Co-authored-by: Xavier Dubuc <xdu@odoo.com>
This commit adapts tests following recent changes on the helpers.
The main change is that addMockEnvironment (and all functions using
it) are now async, as they need to wait for services to be started.
- Rename the 'Use Rating on Project' feature into 'Customer Ratings'
- Rename the 'Set Email Template to Stages' link to 'Set a Rating Email Template on Stages'
- Add an optional list view for the Stages menu
- display warning if the rating_template_id field is set and if one of the selected project_ids doesn't have the rating_status field set to true
- Project form view revamp
- rename the '% on tasks' stat button into 'Customer Satisfaction'
- Remove the 'no option' for the rating frequency field because it is required
- project form : Add a 'Go to Website' stat button
- Project dashboard: remove the 'Customer Ratings' menu item in more
- Ratings page: the 'Last 30 days' filter include ratings from today
- remove the Appointment / Helpdesk Customer Satisfaction / Live Support menu items
TASK ID : 1251
Adds Python tests and javascripts tours on livechat (website and visitor
integration). Because breaking livechat every two days in rush periods
(or even not) is getting quite annoying.
Those tests are testing :
- The client side flow (open livechat, send messages,
send rating and close the livechat session)
- The channel and message author naming, visitor page view history
- Chat request flow (complete chat request flow, open empty operator's
chat request and cancel due to visitor's new chat session)
Task ID : 2079087
PR #40052
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Purpose
=======
Whenever a visitor start a livechat session but finally close the session
without sending any messages, the livechat session is empty and stay in DB.
Livechat session counter counts all the sessions (with and without message)
but when opening the sessions tree view, the view is filtered by default on
session with messages. There is no reason to see the empty sessions as it
does not give any information (except "the visitor hesitated to start
livechat and finally did not" which is quite useless info)
The goal is to keep only sessions with messages.
When the visitor is closing the livechat window, if the session is empty,
the session should be deleted. But what happens if a visitor start a livechat
session, send no message and just leave the website without closing the
livechat window ? --> empty live chat session will remains in database.
The ir_autovacuum already handle the deletion of empty sessions to main a
clean DB.
Specifications
==============
- Apply 'with messages' domain on session count in the livechat channel view
- Apply 'with messages' domain on session count in the lead view
- Apply 'with messages' domain on livechat session view
- Remove With message filter
- Remove Without message filter
- If send message on a deleted session :
just tell the visitor that operator is not available anymore
AND delete livechat session cookie (as he waited 1 day to send a message)
Empty sessions becomes invisible : not possible for users to see empty session
(in count or in views) and cron is cleaning empty sessions every day.
This commit also adapts visitor session count and view accordingly.
Task ID: 2146962
PR #41065
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Bug
===
The file "public_root.js" try to load "/web/webclient/locale/en_US" with ajax.loadJS
we do not have the address to the Odoo server, so we try to load the file locally
but this file might not exist on the website which is using the widget
Fix
===
Overwrite ``ajax.loadJS`` and ignore ajax loading
(also printing a warning message in the JS console)
Task #2081146closesodoo/odoo#41177
X-original-commit: 50f8508ca8569acc538a2af6a3c1162d39f834cd
Signed-off-by: std-odoo <std-odoo@users.noreply.github.com>
This commit allow users to set up different colors for both
the live chat button for website visitors and the chat window
once the live chat button has been clicked. For both, the header
background color and the text color can be set up.
Task-Id 2030383
closesodoo/odoo#35843
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This commit adds a placeholder to the field where the visitor has to put his email
to be more self speaking. (Otherwise, the visitor could not know what to put on this field)
Task ID: 2076656
PR #37511
Since there is now a possibility for the user to ask a copy of the conversation,
livechat window should not be closed after feedback, to let the user choose to
receive a copy.
The behaviour was no aligned between positive and neutral/negative feedback.
Before, when sending a positive rating, the rating was not sent as a message on the channel
and the window didn't close.
But for neutral/negative feedback, the window was sending the rating as a message on the channel
but the chatter closed immediately.
Now, the rating is sent as a message for any type of rating.
If this is a neutral / negative rating, the reason field appears.
After sending the reason, the window stays opened.
Task ID: 2076656
PR #37511
Applies various improvements:
- Remove welcome message if chat request usecase.
- If a visitor is online: line is green / if offline: line is red (in the list view)
- Visitors list view: add first / last connection fields and remove time_since_last_action
- Avoid useless leave notification if the livechat channel is empty
Fix
- ACLS on website_visitor_page model (for im_livechat_group_user)
- ACLS on website_visitor and website_visitor_page model (for sales_team.group_sale_salesman)
- Update visitor lang if visitor change the website lang.
- Create visitor twice when translated website (due to rerouting)
- Avatar for visitor banner in discuss. (image_64 instead of old image_small)
Task ID: 2056080
PR #36290
When a visitor close the livechat and submit a review,
the "Send" button is not styled.
closesodoo/odoo#36487
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
Before this commit, when using website livechat with multiple tabs,
it may duplicate messages in the chat window.
This happens due to registering messages twice:
- once, from `/mail/chat_history`
- second, from receiving notification from master tab, via local
storage.
This commit fixes the issue by not registering messages that have
already been registered (i.e. unique ID).
opw-2052960
closesodoo/odoo#36370
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
What was going on here is that when the operator start the discussion with the visitor
and the visitor navigates to a new page, the livechat button widget checks the
cookie and see there is already a active conversation.
It loads the mail_channel and write all the history of the conversation.
So the first message is writting a first time.
Then, it handles the notifications. As the visitor did not receive the
first message notification yet, the first message notification comes up
and the widget handle it. Adding the message a second time.
To avoid this, we just stop the notification handling
if the message is already present in the conversation.
Task ID: 2028059
PR #34624
after this commit user can get a copy of the conversation with operator
task-2029660
closes#34620closesodoo/odoo#35083
Signed-off-by: Martin Geubelle (mge) <mge@openerp.com>
In the context of a livechat session, a placeholder that looks like a
person is better than a generic "missing picture" one, when the user has
no public avatar.
In order to allow a different placeholder without exposing a public
placeholder parameter, a separate route is introduced for the
purpose of displaying user avatars:
/web/partner_image/<id>/<field>/<model>
and can be simplified to:
/web/partner_image/<id> for loading a partner avatar (`image_small`).
The common part of the /web/image route was moved into a helper
function that is not directly exposed.
Task-ID 1924666
Closes#32664
Signed-off-by: Olivier Dony (odo) <odo@openerp.com>
Task #1919871
Purpose
=======
If a visitor comes on the website and launches a livechat, it will be randomly assigned operator A.
If he comes the next day and opens a livechat again, we want him to have the same operator if he's available.
To handle that use case, we added a cookie that stores the "previous operator id" information for 7 days.
Before this commit, when opening a website livechat window,
it crashed with the following error message in the dev tools:
```
Cannot read property 'html' of `undefined`
```
The problem was caused by the rendering of the chat window header
before the chat window widget is even mounted in the DOM. This error
has been introduced by the migration from jQuery 1.12 to 3, in which
most occurrences of `$.Deferred` have been turned into `Promise` [1].
`Widget.appendTo()` returns a `Promise` (was `$.Deferred` before).
A `Promise` is always asynchronous, whereas a `$.Deferred` with
jQuery 1.12 may be either synchronous or asynchronous. In the case
of the website livechat window, the implementation with `$.Deferred`
was always synchronous, which is no longer the case now.
[1] https://github.com/odoo/odoo/commit/126fb33f6a74916c808c8e988f55faf82f0b5759closesodoo/odoo#32168
Signed-off-by: Jérome Maes (jem) <jem@openerp.com>
When the user has not set any image, it now displays the default
user image placeholder instead of the image placeholder in livechat.
Task-ID 1924666
closesodoo/odoo#30821
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
The Live chat history was taking too much space and was hard to read.
The goal here is to display more information on the screen.
The pictures and padding are then reduced.
Note that kanban view is not a solution in long term.
At it does not allow to squash messages per user (if consecutive
messages from same user at close interval of time).
As the thread widget will be reviewed by discuss team in a
near future, we keep this at the moment and will integrate the
new thread widget later, mainly to be able to squash the messages.
Task ID : 1913869
Closes PR #30343
When embedding the livechat on an external website, we used to make JSONP calls.
As the support of JSONP calls has been dropped, we now use the CORS mechanism
instead.
Revision on https://github.com/odoo/odoo/commit/a669d89565ad9904d07886b00665e3940ce04665
The commit above changed the template of the Discuss app in order
to add some features, such as the channel "quick search".
The livechat module extends Discuss app to support livechats. However,
the commit above didn't update it correctly. As a result, pinned
livechats were not shown in the sidebar.
This commit fixes the issue, so pinned livechats should now always
be visible in the sidebar.
closesodoo/odoo#30738
With this commit, the UI for "is typing..." notifications
has changed.
** before **:
In Discuss & chat windows, "is typing..." notification bar
at the bottom of the thread, inside the conversation.
** after **
In chat windows, animated '...' next to conversation name.
In Discuss, animated '...' next to conversation name in sidebar,
and text below the composer.
Task-ID 1881001
Ignorant fools have been saying for more than a decade that <table> elements
should not be used for layout.
Once again, Odoo proves them wrong. You just need the right css.
opw 1914139
closesodoo/odoo#29498
To avoid that people know the complete name of the support members
(for privacy purpose), a username can be used.
Users have the opportunity to set and modify their username in
their user preferences.
If the username is not set, the complete name will still be used.
If the username is set, it is used for the discussion title, the
name of the message sender, the name of the team members in the
channel statistics. All of this, only in the livechat context.
Task ID : 1895998
Closes PR #28283
This commit adds more precision about ratings per operators for a
specific channel. Only the operators that have been rated on the last 100
feedbacks have their statistics displayed. The other operators that did not
worked (or have not been rated) on the last 100 feedbacks are still displayed
but are flaged as 'Not rated yet', so we still can see who is working on this
channel.
Task ID : 1895998
Closes PR #28283
This rev. introduces robust helpers to use in the JS tests suite to
interact with DOM and components, and starts using them (almost)
everywhere.
All the helpers are exposed though testUtils.js.
There are 2 kinds of helpers:
1. Assertions
-------------
* assert.containsNone, containsN, containsOnce check that the DOM
(or a specific part of the DOM) contains a `selector`. It
generates a correct error message automatically.
ex: assert.strictEqual(form.$('.o_form_editable'), 1, "msg");
-> assert.containsOnce(form, '.o_form_editable');
* assert.isVisible, isNotVisible check that the DOM has an element
visible or not. They also check that the element is actually in
the DOM (before most tests didn't verify this).
* assert.hasClass, doesNotHaveClass, hasAttrVAlue, check specific
properties of a DOM element, and also validate that it is
applied on a single existing DOM element (before most tests
didn't verify this).
ex: assert.notOk(form.$('button').hasClass('btn-primary'));
-> assert.doesNotHaveClass(form.$('button'), 'btn-primary');
2. Utilities
------------
The goal of the utilities is to centralize the definition of many
standard components and interactions, ensuring that when we
refactor the JS framework, we do not need to change all the tests.
Existing mock utilities (addMockEnvironment, intercept, path,
patchDate, unpatch and fieldsViewGet) are moved to
'testUtils.mock.*'.
Existing DOM utilities are moved to 'testUtils.dom.*'.
New dom utilities are created for opendDatePicker, click,
clickFirst and clickLast. Helper `click` verifies that there is
exactly 1 element visible in the DOM you click on, `clickFirst`
and `clickLast` verify that there are more than one element on the
DOM.
ex: form.$('button').click();
-> testUtils.dom.click(form.$('button'));
New Form utilities: (testUtils.form.*)
clickEdit, clickSave, clickCreate, clickDiscard, all clicks on
the control panel buttons of the form.
`reload` reloads the form data.
New modal, graph, kanban and pivot utils (testUtils.pivot.*,
testUtils.kanban.*, etc.).
New fields utils: (testUtils.fields.*)
* editInput, editSelect: allow to change the value of a field,
using a selector to identify it. They validate that the input
exists and trigger the change event automatically.
* editAndTrigger: allow to modify a field and trigger specific
events after the value change
* many2one (testUtils.fields.many2one.*)
clickOpenDropdown, clickHighlightedItem, clickItem,
searchAndClickItem: use a field name instead of a selector and
do all the complex mechanism to open, filter and highlight
many2one fields.
Joint work with aab, dam, ged, mge, svs and vsc.
More and more people are using the Live Chat and complaining about it
because it's not user friendly. This commit modifies a bit the design
of the form and list view without changing the functionnality
Improves im_livechat.channel kanban cards
Improves the channel form view:
Introduce tabs to manage the different aspect of the channel :
Operators, Options, Widget, Rules
Improves the session tree view:
Sort by date desc, adds the number of messages per session
and replace the rating last value by his corresponding icon.
Improves livechat session form view:
Introduce a kanban view that list all the messages of the session
Improves livechat session rating view:
For congruence inside the module, renaming 'Resource' group By filter
into 'Code' as the rating resource_name in this case is the same as
the session code. So we use the same terms in this view and in reports
Task ID 1883227
Before this commit, only thread windows in the backend had the
method `getID`. However, it should also be the case for the thread
windows in the frontend (website livechat), as the template of any
thread window makes use of this method.
Romain Estievenart