Open a livechat session between a visitor and a user
That is, open the / controller as public user, and click,
on the bottom right corner, on "Have a question ? Chat with us."
Exchange at least one message to open the session
From the visitor side, close the window. There is a proposal to rate the discussion
Assign either the green face or the yellow one
(The red one is a bit trickier)
Now, on the user side, check the list view of LiveChat sessions
Before this commit, the rating of those sessions were 0
This is because:
The rating.rating < Many2One > mail.channel link is not a foreign key
(rather, it is composed by char::res_model; Integer::res_id)
and doesn't make the reciprocal field recompute, which in turn doesn't make
our relevant field compute
After this commit, the last_rating field field is recomputed and appear in the list view
OPW 2052964
closesodoo/odoo#35830
Signed-off-by: Lucas Perais (lpe) <lpe@odoo.com>
This commit allows a livechat operator to send a chat request to a
connected and available website_visitor.
A visitor is considered as connected if his last tracked website.page request
was within the last 5 minutes.
A visitor is available if he doesn't have an active livechat conversation
(mail_channel with type = livechat).
- If another operator sent him a chat request
- Or if the visitor asked himself to speak with an operator
(via the normal and existing flow)
A livechat conversation is active while the visitor haven't left the conversation.
An operator cannot leave a livechat conversation, only the visitor can.
The flow to send a chat request:
- On the visitor view (tree or form), operator click on 'send chat request'
(button or livechat icon)
- A empty conversation with the visitor pops up at operator side.
- While the operator didn't send a message, the visitor won't see the conversation.
- The operator can type a message to the user
- If the operator close the chat without sending any messages,
the chat request AND the mail_channel are both deleted.
In this case, the visitor is then available to send him a new chat request.
- If the operator send a message, at the visitor's next action
(page navigation on pages that allows livechat, based on livechat rules),
the conversation will pop up at visitor side, using the livechat button widget.
The visitor won't be able to request a livechat conversation with an operator until
he leaves the chat requested by the operator.
- Once the visitor leaves (with or without rating) the conversation :
- the operator is notified that the visitor has left the conversation
- the chat request is deleted to keep the chat request table clean and minimal
- the livechat conversation if set to inactive.
- The visitor is now available again to send him a chat request.
This feature uses the already existing livechat_session cookie mechanism,
so no further code modification was needed to make this work.
It's directly integrated is existing livechat flow.
The chat_request model is only useful to quickly check if a visitor has a chat request
and to send the livechat conversation info to the visitor via the livechat_session cookie.
This commit also add a website_visitor banner info on discuss view :
To be able to quickly see all the relevant information of a website visitor
while talking with in discuss view, a fixed banner have been added.
Only the discuss view will benefit from this because detached chatter window
is to small to display such banner.
Task ID: 34624
PR #2028059
after this commit user can get a copy of the conversation with operator
task-2029660
closes#34620closesodoo/odoo#35083
Signed-off-by: Martin Geubelle (mge) <mge@openerp.com>
The following trick used to work, because `sudo()` was actually making
an environment for the superuser to operate upon:
request.env[...].sudo().method(...)
It no longer works in general, since `sudo()` now makes an environment
in superuser mode but with `uid=None`! It may still work by accident
for operations that never use `env.uid`, but is broken in general.
Using `auth='public'` fixes the problem by using the public user when no
user is available.
closesodoo/odoo#34297
Signed-off-by: Olivier Dony (odo) <odo@openerp.com>
Task #1919871
Purpose
=======
If a visitor comes on the website and launches a livechat, it will be randomly assigned operator A.
If he comes the next day and opens a livechat again, we want him to have the same operator if he's available.
To handle that use case, we added a cookie that stores the "previous operator id" information for 7 days.
Purpose
=======
Several methods of the 'im_livechat.channel' model were passed a 'channel_id' to work on.
This has been changed so that the caller can use those methods on an instance of this model instead.
Some methods have also been switched to private because they had no apparent reasons to be public.
This is a preliminary cleaning for task #1919871
Specicial note for the "loader" template:
To load the livechat assets in a website page, the 'loader' template of livechat
is directly called (instead of being returned through a controller) in order
to avoid a new call to server.
As this commit moves 'sudo' to make method callable on the record directly, it
still needs to be sudo. First solution was to add the 'sudo' in the template, which
is a bad practise.
This commit creates a proxy method on website model returning the livechat info
with 'sudo'. This avoid having the 'sudo' done in template. Like always, explicit
is better than implicit.
Task-1919871
When embedding the livechat on an external website, we used to make JSONP calls.
As the support of JSONP calls has been dropped, we now use the CORS mechanism
instead.
*: tools, web, website, website_forum, mail, im_livechat
This commit refactors ir_http to make it more readable
and flexible.
Move the resize function of web/image to odoo.tools
Co-authored-by: XavierDo <xdo@odoo.com>
Co-authored-by: Antony Lesuisse <al@openerp.com>
closes: #28563
task: #1908896
Adds some indicators in channel report in order to use them in the new
enterprise livechat dashboard. Those indicator are added here to re-use
directly the channel report view. It allows the users to use also those
new indicators in the existing reports.
- No answer indicator
- Days of activity indicator
- Day number indicator
- Country of visitor :
This makes able to see from which country comes the visitors
and make statistics with it.
If no GeoIP server are installed, or if the country is not found,
or if visitor is logged in but has no country configured, the country
si set to 'Unknown'.
Also, align sessions and operator report title on menu name
Task ID : 1895998
Closes PR #28283
Before, if the visitor was logged in, anonymous name = user.name.
But if we use anonymous name field even if visitor is not anonymous,
we cannot know, in stat e.g., if the session was really made with
an anonymous visitor or not as the field is always filled in.
Now, if the visitor is not anonymous, we use directly the user.name
but we do not fill in the anonymous name. So that if anonymous name
is null, we know afterwards that the session was made we a real
anonymous visitor.
Since the anonymous name is empty if visitor is logged in,
we cannot use anonymous_name anymore to get the title of the session window.
Task ID : 1895998
Closes PR #28283
With this commit, most threads show an indicator when a member is typing
something. e.g.
"Mitchell Stephens is typing..."
Supported threads:
- DM
- (public & private) channels
- Livechat (Website & Backend)
Unsupported threads:
- mailboxes (e.g. 'Inbox')
- document thread (= 'Chatter')
- support channel (with `im_support` module)
Some technical details:
- This is a mix between 'start'/'stop' and 'regular notify' strategies.
- On typing text in composer: notify 'start typing' to all members of
thread.
- On clearing text in composer: notify 'stop typing' to all members of
thread.
- A member can only notify once every 2.5 seconds to the server when he
starts or stops typing something (throttled, buffered notify call).
- On receiving a message from someone that is typing: determine that he is
no longer typing.
- On non-empty and unchanged composer text for 5.0 seconds: automatically
notifies all members of thread that he is no longer typing anything.
(This is like a 'soft / cooperative sender' timeout).
- On non-receiving a typing notification of someone after 60 seconds:
determine that he is not longer typing something (This is like a
'hard / receiver assumption' timeout).
- When some types for more than 50 seconds straight: notify that he is
still typing something (again and again every 50 seconds).
- When two or more people are typing something (Multi-User channels), it
displays at most 2 typing users (ordering rule: longer typers first):
"Mitchell Stephens, Marc Brown and more are typing..."
- Timing summary:
- Usually 2.5 seconds uncertainty.
- Up to 5.0 seconds uncertainty on typer inactivity.
- Up to 60 seconds uncertainty on typer page reload / browser tab
closed / etc.
Future Improvements:
- Detect page reload or browser tab close with loose of longpolling
connection
Task-ID 28188
Refactoring of qweb to call _post_processing_att for each nodes. This
change remove the crappy ovewrite in website module. The website overwrite
only the _post_processing_att to add the cdn parameters.
The static node (without t- attributes) can stay static (remove overwrite
of _is_static_node), the cdn is applied at the compile time for this
nodes instead of at the running time like the dynamic node.
Have the public user (not logged in -- user B) having a live chat with any logged in user (user A)
Having in mind that:
- (A) issues /history in his chatter to see where (B) has gone on the website
- The bus sends a kind of a "pull cookie request" on each clients
- The browser of (B) retrieves the cookie info and calls the relevant route
- That route sends the transient message for (A)
Before this commit:
The command did not work because the user of the route we end up on is the public one
hence, the search for the channel would not yield anything
After this commit:
The command does work as expected
OPW 1818732
closes#23485
- Set the browser to language 'Spanish (Latin America)' ('es-419')
- As a public user, open a livechat session.
The session doesn't open.
The root cause is the creation of a mail channel which contains
translatable fields (e.g. name). This attempts to create translations
in the 'es_419' language. However, this locale doesn't exist in Odoo,
and it triggers the constraint 'lang_fkey_res_lang'.
In this specific case, there is no real reason to translate the channel
name. Therefore, we simply avoid it thanks to a context key.
opw-766489
this commit introduces the '/history' command
for an operator during a livechat session.
When the visitor load a page, its url is added in
a cookie (kept only 1 day) in order to track his
visited web pages.
The '/history' command will ask the cookie content
and send it to the operator as a transient message
in the livechat channel.
Loading history can contains sensitive informations.
You can load the history of a public conversation if
you have its uuid.
This commit stops using unsecure controller when a
secure one for this case exists !
This revision is related to 100d604cb0
The above revision aimed to add the correct `content-type` headers,
the according route returning Javascript and not simple html.
HttpRequest.render` returns a Response,
and `make_response` doesn't expect a Response as first argument.
In other words, this is not possible to make Reponse from a Response.
`HttpRequest.render` accepts kwargs, including `headers`.
opw-666898
The problem was that the matching rule was evaluated before sending the html
page, and the script was inserted in the page according to the matching rule
(it wasn't inserted if the rule was 'hide_button'). However, the matching rule
wasn't re-evaluated if the page was already in the cache. The page content thus
might depend on a matching rule computed for someone else in that case.
Rather than inserting the script according to the matching rule, we insert it
only if there is an operator available. We then ask for the matching rule in
the livechat widget, by RPC, and we reject its willStart deferred if the rule
says so. We also re-check for operator availability in the same RPC.
The problem was that, when calling 'match_rules()' from the loader template,
we compared the wrong url with the url regexp defined in rules. Indeed, we used
the url of the page we were leaving, not the one we were going to.
We thus need to know if we are coming from the controller, or from the loader
template directly as the way to get the correct url differs.
Courtesy of JEM
- Don't display livechat button if no operator available
- Livechat windows persistence through website pages
- Auto popup feature re-introduced (inadvertently removed at rev. f23f57cc)
- Operators that are 'away' are available, as 'away' means that the focus isn't
on the Odoo tab for at least 10 minutes, but the user is still connected.
- Avoid duplicated messages when the visitor is a connected user
- Unfold livechat window on first 'close' click as the event is intercepted to
ask the user feedback before actually closing the window
I miss commit c3c2281a4d, so the search on attachment url is useless now.
Also check if the return content is not None, avoiding to decode base64 a None object.
On website page, in debug mode, error 'web.session already defined' appears in the console. This was due to the fact the namespace web.session was redefined a second time to bind the session on the server_url param for the livechat to work. On website page, this is already done by the native web.session (session_instance.js). Define a session in the bundle is required when livechat is intergrated on external page, so fetching the bundle is done through /im_livechat/loader/, and generating a web.session can be conditional.
The commit 6327cda0a7 introduce mock_attachment object, replacing ir.attachment. This new object doesn't not have id attribute : accessing it crashes. livechat controller needs to search on the mock url to generate the status, headers and content of the response via binary_content() method.
Migrate the models and controller to new API. Renaming xml id according to convention, renaming openerp tag into odoo tag. Add comment strings and documentations.
Christophe Simonis