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[IMP] im_livechat : add measures to channel report to be used in Dashboard

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Adds some indicators in channel report in order to use them in the new
enterprise livechat dashboard. Those indicator are added here to re-use
directly the channel report view. It allows the users to use also those
new indicators in the existing reports.

- No answer indicator
- Days of activity indicator
- Day number indicator
- Country of visitor :
    This makes able to see from which country comes the visitors
    and make statistics with it.

    If no GeoIP server are installed, or if the country is not found,
    or if visitor is logged in but has no country configured, the country
    si set to 'Unknown'.

Also, align sessions and operator report title on menu name

Task ID : 1895998
Closes PR #28283
This commit is contained in:
David Beguin
2018-12-05 14:37:13 +00:00
parent 8c8f219b47
commit 2986a5a412
7 changed files with 60 additions and 8 deletions
Download Patch File Download Diff File Expand all files Collapse all files
addons/im_livechat/controllers/main.py
+8 -3
View File
@@ -70,14 +70,19 @@ class LivechatController(http.Controller):
@http.route('/im_livechat/get_session', type="json", auth='public')
def get_session(self, channel_id, anonymous_name, **kwargs):
user_id = None
country_id = None
# if the user is identifiy (eg: portal user on the frontend), don't use the anonymous name. The user will be added to session.
if request.session.uid:
user_id = request.env.user.id
country_id = request.env.user.country_id.id
# if geoip, add the country name to the anonymous name
elif request.session.geoip:
anonymous_name = anonymous_name + " ("+request.session.geoip.get('country_name', "")+")"
return request.env["im_livechat.channel"].with_context(lang=False).get_mail_channel(channel_id, anonymous_name, user_id)
# get the country of the anonymous person, if any
country_code = request.session.geoip.get('country_code', "")
country = request.env['res.country'].sudo().search([('code', '=', country_code)], limit=1) if country_code else None
if country:
anonymous_name, country_id = _("%s (%s)") % (anonymous_name, country.name), country.id
return request.env["im_livechat.channel"].with_context(lang=False).get_mail_channel(channel_id, anonymous_name, user_id, country_id)
@http.route('/im_livechat/feedback', type='json', auth='public')
def feedback(self, uuid, rate, reason=None, **kwargs):
addons/im_livechat/models/im_livechat_channel.py
+3 -1
View File
@@ -132,11 +132,12 @@ class ImLivechatChannel(models.Model):
return self.sudo().user_ids.filtered(lambda user: user.im_status == 'online')
@api.model
def get_mail_channel(self, livechat_channel_id, anonymous_name, user_id=None):
def get_mail_channel(self, livechat_channel_id, anonymous_name, user_id=None, country_id=None):
""" Return a mail.channel given a livechat channel. It creates one with a connected operator, or return false otherwise
:param livechat_channel_id : the identifier if the im_livechat.channel
:param anonymous_name : the name of the anonymous person of the channel
:param user_id : the id of the logged in visitor, if any
:param country_code : the country of the anonymous person of the channel
:type livechat_channel_id : int
:type anonymous_name : str
:return : channel header
@@ -158,6 +159,7 @@ class ImLivechatChannel(models.Model):
'channel_partner_ids': channel_partner_to_add,
'livechat_channel_id': livechat_channel_id,
'anonymous_name': False if user_id else anonymous_name,
'country_id': country_id,
'channel_type': 'livechat',
'name': ', '.join([self.env['res.users'].browse(user_id).name if user_id else anonymous_name, operator.name]),
'public': 'private',
addons/im_livechat/models/mail_channel.py
+1
View File
@@ -35,6 +35,7 @@ class MailChannel(models.Model):
anonymous_name = fields.Char('Anonymous Name')
channel_type = fields.Selection(selection_add=[('livechat', 'Livechat Conversation')])
livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel')
country_id = fields.Many2one('res.country', string="Country", help="Country of the visitor of the channel")
@api.multi
def _channel_message_notifications(self, message):
addons/im_livechat/report/im_livechat_report_channel.py
+45 -1
View File
@@ -18,10 +18,24 @@ class ImLivechatReportChannel(models.Model):
technical_name = fields.Char('Code', readonly=True)
livechat_channel_id = fields.Many2one('im_livechat.channel', 'Channel', readonly=True)
start_date = fields.Datetime('Start Date of session', readonly=True, help="Start date of the conversation")
start_hour = fields.Char('Start Hour of session', readonly=True, help="Start hour of the conversation")
day_number = fields.Char('Day Number', readonly=True, help="Day number of the session (1 is Monday, 7 is Sunday)")
time_to_answer = fields.Float('Time to answer (sec)', digits=(16, 2), readonly=True, group_operator="avg", help="Average time in seconds to give the first answer to the visitor")
start_date_hour = fields.Char('Hour of start Date of session', readonly=True)
duration = fields.Float('Average duration', digits=(16, 2), readonly=True, group_operator="avg", help="Duration of the conversation (in seconds)")
nbr_speaker = fields.Integer('# of speakers', readonly=True, group_operator="avg", help="Number of different speakers")
nbr_message = fields.Integer('Average message', readonly=True, group_operator="avg", help="Number of message in the conversation")
is_without_answer = fields.Integer('Session(s) without answer', reandonly=True, group_operator="sum",
help="""A session is without answer if the operator did not answer.
If the visitor is also the operator, the session will always be answered.""")
days_of_activity = fields.Integer('Days of activity', group_operator="max", readonly=True, help="Number of days since the first session of the operator")
is_anonymous = fields.Integer('Is visitor anonymous', readonly=True)
country_id = fields.Many2one('res.country', 'Country of the visitor', readonly=True)
is_happy = fields.Integer('Visitor is Happy', readonly=True)
rating = fields.Integer('Rating', group_operator="avg", readonly=True)
# TODO DBE : Use Selection field - Need : Pie chart must show labels, not keys.
rating_text = fields.Char('Satisfaction Rate', readonly=True)
is_unrated = fields.Integer('Session not rated', readonly=True)
partner_id = fields.Many2one('res.partner', 'Operator', readonly=True)
@api.model_cr
@@ -39,9 +53,38 @@ class ImLivechatReportChannel(models.Model):
C.livechat_channel_id as livechat_channel_id,
C.create_date as start_date,
to_char(date_trunc('hour', C.create_date), 'YYYY-MM-DD HH24:MI:SS') as start_date_hour,
to_char(date_trunc('hour', C.create_date), 'HH24') as start_hour,
extract(dow from C.create_date) as day_number,
EXTRACT('epoch' FROM (max((SELECT (max(M.create_date)) FROM mail_message M JOIN mail_message_mail_channel_rel R ON (R.mail_message_id = M.id) WHERE R.mail_channel_id = C.id))-C.create_date)) as duration,
EXTRACT('epoch' from ((SELECT min(M.create_date) FROM mail_message M, mail_message_mail_channel_rel R WHERE M.author_id=P.id AND R.mail_channel_id = C.id AND R.mail_message_id = M.id)-(SELECT min(M.create_date) FROM mail_message M, mail_message_mail_channel_rel R WHERE M.author_id IS NULL AND R.mail_channel_id = C.id AND R.mail_message_id = M.id))) as time_to_answer,
count(distinct P.id) as nbr_speaker,
count(distinct M.id) as nbr_message,
CASE
WHEN EXISTS (select distinct M.author_id FROM mail_message M, mail_message_mail_channel_rel R WHERE M.author_id=P.id AND R.mail_channel_id = C.id AND R.mail_message_id = M.id and C.livechat_operator_id = M.author_id)
THEN 0
ELSE 1
END as is_without_answer,
(DATE_PART('day', date_trunc('day', now()) - date_trunc('day', C.create_date)) + 1) as days_of_activity,
CASE
WHEN C.anonymous_name IS NULL THEN 0
ELSE 1
END as is_anonymous,
C.country_id,
CASE
WHEN rate.rating = 10 THEN 1
ELSE 0
END as is_happy,
Rate.rating as rating,
CASE
WHEN Rate.rating = 1 THEN 'Unhappy'
WHEN Rate.rating = 10 THEN 'Happy'
WHEN Rate.rating = 5 THEN 'Neutral'
ELSE null
END as rating_text,
CASE
WHEN rate.rating > 0 THEN 0
ELSE 1
END as is_unrated,
S.partner_id as partner_id
FROM mail_channel C
JOIN mail_message_mail_channel_rel R ON (C.id = R.mail_channel_id)
@@ -51,6 +94,7 @@ class ImLivechatReportChannel(models.Model):
JOIN res_partner P ON (S.partner_id = p.id)
JOIN res_users U ON (U.partner_id = P.id)
JOIN im_livechat_channel_im_user O ON (O.user_id = U.id and O.channel_id = L.id)
GROUP BY C.id, C.name, C.livechat_channel_id, L.name, C.create_date, C.uuid, S.partner_id
LEFT JOIN rating_rating Rate ON (Rate.res_id = C.id and Rate.res_model = 'mail.channel' and Rate.parent_res_model = 'im_livechat.channel')
GROUP BY P.id, C.id, C.name, C.livechat_channel_id, L.name, C.create_date, C.uuid, S.partner_id, Rate.rating
)
""")
addons/im_livechat/report/im_livechat_report_channel_views.xml
+1 -1
View File
@@ -47,7 +47,7 @@
</record>
<record id="im_livechat_report_channel_action" model="ir.actions.act_window">
<field name="name">Livechat Support Report Channel</field>
<field name="name">Session Statistics</field>
<field name="res_model">im_livechat.report.channel</field>
<field name="view_type">form</field>
<field name="view_mode">graph,pivot</field>
addons/im_livechat/report/im_livechat_report_operator_views.xml
+1 -1
View File
@@ -43,7 +43,7 @@
</record>
<record id="im_livechat_report_operator_action" model="ir.actions.act_window">
<field name="name">Livechat Support Report Channel</field>
<field name="name">Operator Analysis</field>
<field name="res_model">im_livechat.report.operator</field>
<field name="view_type">form</field>
<field name="view_mode">graph,pivot</field>
addons/im_livechat/views/im_livechat_channel_views.xml
+1 -1
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@@ -276,7 +276,7 @@
parent="menu_reporting_livechat"
action="mail_channel_action"
groups="im_livechat_group_user"
sequence="1"/>
sequence="5"/>
<menuitem id="rating_rating_menu_livechat"
name="Customer Ratings"