This PR makes several actions available for the embed livechat
such as:
- calls
- message edition
- message reactions
- link previews
task-3523930
closesodoo/odoo#136618
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This PR removes the livechat's discuss route overrides
that added `cors="*"` since they are not safe (different databases on our
cloud are considered as SameSite).
In the meantime, embed livechats won't work as expected since cors is
prevented and will be fixed in a following PR.
closesodoo/odoo#135260
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This commit adds the discuss message features to the livechat
threads:
- Edition/deletion of messages
- Reactions
- Replies
It also improves the history view present in the channel form view
by showing replies.
task-2742676
closesodoo/odoo#133456
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Before this commit, the livechat was still using a dedicated
route to fetch messages on page load. Since [1], visitors are
actually mail guest so they can access the classic mail route
in order to do so. This commit adapt the livechat code to use
this route instead of the custom one.
At the same time, this commit simplify the livechat service.
part of task-3332628
[1]: https://github.com/odoo/odoo/pull/129770closesodoo/odoo#133430
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This PR refactors the public livechat in order for it to use
owl and to rely on the discuss components as much as possible.
task-2212347
closesodoo/odoo#122834
Related: odoo/enterprise#41636
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
tsm-odoo