[IMP] im_livechat : make the feedback for livechat a standart feature using the rating mixin. Create a dependancy to rating.

addons/im_livechat/__init__.py

@@ -1,2 +1,3 @@
+import controllers
 import im_livechat
 import report

addons/im_livechat/__openerp__.py

@@ -14,6 +14,7 @@ Live Chat Support
 Allow to drop instant messaging widgets on any web page that will communicate
 with the current server and dispatch visitors request amongst several live
 chat operators.
+Help your customers with this chat, and analyse their feedback.
 
         """,
     'data': [
@@ -27,7 +28,7 @@ chat operators.
     'demo': [
         "im_livechat_demo.xml",
     ],
-    'depends' : ["mail", "im_chat"],
+    'depends' : ["mail", "rating", "im_chat"],
     'installable': True,
     'auto_install': False,
     'application': True,

addons/im_livechat/controllers/__init__.py

@@ -0,0 +1,3 @@
+# -*- coding: utf-8 -*-
+import livechat
+import rating

addons/im_livechat/controllers/livechat.py

@@ -0,0 +1,66 @@
+# -*- coding: utf-8 -*-
+import json
+import openerp
+import openerp.addons.im_chat.im_chat
+
+from openerp import http
+from openerp.http import request
+
+
+class LivechatController(http.Controller):
+
+    @http.route('/im_livechat/support/<string:dbname>/<int:channel_id>', type='http', auth='none')
+    def support_page(self, dbname, channel_id, **kwargs):
+        registry, cr, uid, context = openerp.modules.registry.RegistryManager.get(dbname), request.cr, openerp.SUPERUSER_ID, request.context
+        info = registry.get('im_livechat.channel').get_info_for_chat_src(cr, uid, channel_id)
+        info["dbname"] = dbname
+        info["channel"] = channel_id
+        info["channel_name"] = registry.get('im_livechat.channel').read(cr, uid, channel_id, ['name'], context=context)["name"]
+        return request.render('im_livechat.support_page', info)
+
+    @http.route('/im_livechat/loader/<string:dbname>/<int:channel_id>', type='http', auth='none')
+    def loader(self, dbname, channel_id, **kwargs):
+        registry, cr, uid, context = openerp.modules.registry.RegistryManager.get(dbname), request.cr, openerp.SUPERUSER_ID, request.context
+        info = registry.get('im_livechat.channel').get_info_for_chat_src(cr, uid, channel_id)
+        info["dbname"] = dbname
+        info["channel"] = channel_id
+        info["username"] = kwargs.get("username", "Visitor")
+        # find the country from the request
+        country_id = False
+        country_code = request.session.geoip and request.session.geoip.get('country_name') or False
+        if country_code:
+            country_ids = registry.get('res.country').search(cr, uid, [('code', '=', country_code)], context=context)
+            if country_ids:
+                country_id = country_ids[0]
+        # extract url
+        url = request.httprequest.headers.get('Referer') or request.httprequest.base_url
+        # find the match rule for the given country and url
+        rule = registry.get('im_livechat.channel.rule').match_rule(cr, uid, channel_id, url, country_id, context=context)
+        if rule:
+            if rule.action == 'hide_button':
+                # don't return the initialization script, since its blocked (in the country)
+                return
+            rule_data = {
+                'action' : rule.action,
+                'auto_popup_timer' : rule.auto_popup_timer,
+                'regex_url' : rule.regex_url,
+            }
+        info['rule'] = json.dumps(rule and rule_data or False)
+        return request.render('im_livechat.loader', info)
+
+    @http.route('/im_livechat/get_session', type="json", auth="none")
+    def get_session(self, channel_id, anonymous_name, **kwargs):
+        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
+        reg = openerp.modules.registry.RegistryManager.get(db)
+        # if geoip, add the country name to the anonymous name
+        if request.session.geoip:
+            anonymous_name = anonymous_name + " ("+request.session.geoip.get('country_name', "")+")"
+        return reg.get("im_livechat.channel").get_channel_session(cr, uid, channel_id, anonymous_name, context=context)
+
+    @http.route('/im_livechat/available', type='json', auth="none")
+    def available(self, db, channel):
+        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
+        reg = openerp.modules.registry.RegistryManager.get(db)
+        with reg.cursor() as cr:
+            return len(reg.get('im_livechat.channel').get_available_users(cr, uid, channel)) > 0
+

addons/im_livechat/controllers/rating.py

@@ -0,0 +1,33 @@
+# -*- coding: utf-8 -*-
+import openerp
+from openerp.addons.rating.controllers.main import Rating
+from openerp.addons.web import http
+from openerp.http import request
+
+class LivechatRatingController(Rating):
+
+    @http.route('/rating/livechat/feedback', type='json', auth='none')
+    def rating_livechat_feedback(self, uuid, rate, reason=None, **kwargs):
+        Session = request.env['im_chat.session']
+        Rating = request.env['rating.rating']
+        session_ids = Session.sudo().search([('uuid', '=', uuid)])
+        if session_ids:
+            session = session_ids[0]
+            # limit the creation : only ONE rating per session
+            if not session.rating_ids:
+                values = {
+                    'res_id' : session.id,
+                    'res_model' : 'im_chat.session',
+                    'rating' : rate,
+                }
+                # find the partner related to the user of the conversation
+                rated_partner_id = False
+                if session.user_ids:
+                    rated_partner_id = session.user_ids[0] and session.user_ids[0].partner_id.id or False
+                    values['rated_partner_id'] = rated_partner_id
+                if reason:
+                    values['feedback'] = reason
+                # create the rating
+                rating = Rating.sudo().create(values)
+                return rating.id
+        return False

addons/im_livechat/im_livechat.py

@@ -19,20 +19,13 @@
 #
 ##############################################################################
 
-import random
 import openerp
-import json
 import openerp.addons.im_chat.im_chat
-import datetime
-
+import random
 import re
-import json
 
 from openerp.osv import osv, fields
 from openerp import tools
-from openerp import http
-from openerp.http import request
-from openerp.tools.misc import DEFAULT_SERVER_DATETIME_FORMAT
 
 
 class im_livechat_channel(osv.Model):
@@ -94,6 +87,24 @@ class im_livechat_channel(osv.Model):
             res[record.id] = len(record.session_ids)
         return res
 
+    # RATING METHOD
+    def _compute_percentage_satisfaction(self, cr, uid, ids, name, arg, context=None):
+        res = {}
+        for record in self.browse(cr, uid, ids, context=context):
+            repartition = record.session_ids.rating_get_grades()
+            total = sum(repartition.values())
+            if total > 0:
+                happy = repartition['great']
+                res[record.id] = ((happy*100) / total) if happy > 0 else 0
+            else:
+                res[record.id] = -1
+        return res
+
+    def action_view_rating(self, cr, uid, ids, context=None):
+        channels = self.browse(cr, uid, ids, context=context)
+        action = self.pool['ir.actions.act_window'].for_xml_id(cr, uid, 'rating', 'action_view_rating', context=context)
+        action['domain'] = [('res_id', 'in', [s.id for s in channels.session_ids]), ('res_model', '=', 'im_chat.session')]
+        return action
 
     _columns = {
         'name': fields.char(string="Channel Name", size=200, required=True),
@@ -127,6 +138,8 @@ class im_livechat_channel(osv.Model):
         'session_ids' : fields.one2many('im_chat.session', 'channel_id', 'Sessions'),
         'nbr_session' : fields.function(_compute_nbr_session, type='integer', string='Number of session', store=False),
         'rule_ids': fields.one2many('im_livechat.channel.rule','channel_id','Rules'),
+        # rating field
+        'rating_percentage_satisfaction' : fields.function(_compute_percentage_satisfaction, type='integer', string='% Happy', store=False, default=-1),
     }
 
     def _default_user_ids(self, cr, uid, context=None):
@@ -189,7 +202,6 @@ class im_livechat_channel(osv.Model):
         return True
 
 
-
 class im_livechat_channel_rule(osv.Model):
     _name = 'im_livechat.channel.rule'
 
@@ -227,7 +239,8 @@ class im_livechat_channel_rule(osv.Model):
 
 class im_chat_session(osv.Model):
 
-    _inherit = 'im_chat.session'
+    _name = 'im_chat.session'
+    _inherit = ['im_chat.session', 'rating.mixin']
 
     def _get_fullname(self, cr, uid, ids, fields, arg, context=None):
         """ built the complete name of the session """
@@ -247,8 +260,6 @@ class im_chat_session(osv.Model):
         'create_date': fields.datetime('Create Date', required=True, select=True),
         'channel_id': fields.many2one("im_livechat.channel", "Channel"),
         'fullname' : fields.function(_get_fullname, type="char", string="Complete name"),
-        'feedback_rating': fields.selection([('10','Good'),('5','Ok'),('1','Bad')], 'Grade', help='Feedback from user (Bad, Ok or Good)'),
-        'feedback_reason': fields.text('Reason', help="Reason explaining the rating."),
     }
 
     def is_in_session(self, cr, uid, uuid, user_id, context=None):
@@ -282,68 +293,3 @@ class im_chat_session(osv.Model):
             else:
                 return super(im_chat_session, self).quit_user(cr, uid, session.id, context=context)
 
-class LiveChatController(http.Controller):
-
-    @http.route('/im_livechat/support/<string:dbname>/<int:channel_id>', type='http', auth='none')
-    def support_page(self, dbname, channel_id, **kwargs):
-        registry, cr, uid, context = openerp.modules.registry.RegistryManager.get(dbname), request.cr, openerp.SUPERUSER_ID, request.context
-        info = registry.get('im_livechat.channel').get_info_for_chat_src(cr, uid, channel_id)
-        info["dbname"] = dbname
-        info["channel"] = channel_id
-        info["channel_name"] = registry.get('im_livechat.channel').read(cr, uid, channel_id, ['name'], context=context)["name"]
-        return request.render('im_livechat.support_page', info)
-
-    @http.route('/im_livechat/loader/<string:dbname>/<int:channel_id>', type='http', auth='none')
-    def loader(self, dbname, channel_id, **kwargs):
-        registry, cr, uid, context = openerp.modules.registry.RegistryManager.get(dbname), request.cr, openerp.SUPERUSER_ID, request.context
-        info = registry.get('im_livechat.channel').get_info_for_chat_src(cr, uid, channel_id)
-        info["dbname"] = dbname
-        info["channel"] = channel_id
-        info["username"] = kwargs.get("username", "Visitor")
-        # find the country from the request
-        country_id = False
-        country_code = request.session.geoip and request.session.geoip.get('country_name', False) or False
-        if country_code:
-            country_ids = registry.get('res.country').search(cr, uid, [('code', '=', country_code)], context=context)
-            if country_ids:
-                country_id = country_ids[0]
-        # extract url
-        url = request.httprequest.headers.get('Referer', False) or request.httprequest.base_url
-        # find the match rule for the given country and url
-        rule = registry.get('im_livechat.channel.rule').match_rule(cr, uid, channel_id, url, country_id, context=context)
-        if rule:
-            if rule.action == 'hide_button':
-                # don't return the initialization script, since its blocked (in the country)
-                return
-            rule_data = {
-                'action' : rule.action,
-                'auto_popup_timer' : rule.auto_popup_timer,
-                'regex_url' : rule.regex_url,
-            }
-        info['rule'] = json.dumps(rule and rule_data or False)
-        return request.render('im_livechat.loader', info)
-
-    @http.route('/im_livechat/get_session', type="json", auth="none")
-    def get_session(self, channel_id, anonymous_name, **kwargs):
-        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
-        reg = openerp.modules.registry.RegistryManager.get(db)
-        # if geoip, add the country name to the anonymous name
-        if request.session.geoip:
-            anonymous_name = anonymous_name + " ("+request.session.geoip.get('country_name', "")+")"
-        return reg.get("im_livechat.channel").get_channel_session(cr, uid, channel_id, anonymous_name, context=context)
-
-    @http.route('/im_livechat/available', type='json', auth="none")
-    def available(self, db, channel):
-        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
-        reg = openerp.modules.registry.RegistryManager.get(db)
-        with reg.cursor() as cr:
-            return len(reg.get('im_livechat.channel').get_available_users(cr, uid, channel)) > 0
-
-
-    @http.route('/im_livechat/feedback', type='json', auth="none")
-    def feedback(self, uuid, rating, reason=None):
-        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
-        registry = openerp.modules.registry.RegistryManager.get(db)
-        Session = registry['im_chat.session']
-        session_ids = Session.search(cr, uid, [('uuid','=',uuid)], context=context)
-        Session.write(cr, uid, session_ids, {'feedback_rating' : str(rating), 'feedback_reason' : reason}, context=context)

addons/im_livechat/report/im_livechat_report.py

@@ -18,7 +18,6 @@ class im_livechat_report(osv.Model):
         'nbr_messages': fields.integer('Average message', readonly=True, group_operator="avg", help="Number of message in the conversation"),
         'nbr_user_messages': fields.integer('Average of messages/user', readonly=True, group_operator="avg", help="Average number of message per user"),
         'nbr_speakers': fields.integer('# of speakers', readonly=True, group_operator="avg", help="Number of different speakers"),
-        'rating': fields.float('Rating', readonly=True, group_operator="avg", help="Average Rating"),
         'user_id': fields.many2one('res.users', 'User', readonly=True),
         'session_id': fields.many2one('im_chat.session', 'Session', readonly=True),
         'channel_id': fields.many2one('im_livechat.channel', 'Channel', readonly=True),
@@ -42,7 +41,6 @@ class im_livechat_report(osv.Model):
                     (SELECT count(distinct COALESCE(from_id, 0)) FROM im_chat_message WHERE to_id=S.id) as nbr_speakers,
                     (SELECT count(id) FROM im_chat_message WHERE to_id=S.id) as nbr_messages,
                     count(M.id) as nbr_user_messages,
-                    CAST(S.feedback_rating AS INT) as rating,
                     U.id as user_id,
                     S.channel_id as channel_id,
                     S.id as session_id

addons/im_livechat/static/src/css/im_livechat.css

@@ -1,45 +1,42 @@
-/* feedback */
-.oe_im_chatview_feedback{
+/* Livechat Rating : feedback smiley */
+.oe_im_chatview .oe_livechat_rating{
     padding: 15px;
     vertical-align: middle;
 }
-.oe_im_chatview_feedback .oe_im_feedback_text {
+.oe_im_chatview .oe_livechat_rating .oe_im_feedback_text {
     color: white;
     vertical-align: middle;
     font-size: 14px;
 }
-.oe_im_chatview_feedback .oe_im_feedback_small_text {
-    color: white;
-    vertical-align: middle;
-    font-size: 12px;
-}
-.oe_im_chatview_feedback .oe_im_feedback_choices{
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_choices{
     height:40px;
     text-align: center;
-    margin: 10px 0;
+    margin: 10px 0 30px 0;
 }
-.oe_im_chatview_feedback .oe_im_feedback_choices a{
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_choices img{
+    width: 50px;
+    opacity: 0.60;
     cursor: pointer;
     margin: 5px;
-    opacity: 0.65;
 }
-.oe_im_chatview_feedback .oe_im_feedback_choices a:hover{
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_choices img:hover{
     opacity:1;
 }
-.oe_im_chatview_feedback .oe_im_feedback_choices a.selected{
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_choices img.selected{
     opacity: 1;
 }
 
 /* feedback reason */
-.oe_im_feedback_reason {
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_reason {
     margin: 10px 0;
+    display: none; /* hidden by default */
 }
-.oe_im_feedback_reason textarea {
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_reason textarea {
     width: 100%;
     height: 70px;
     resize: none;
 }
-.oe_im_feedback_btn input{
+.oe_im_chatview .oe_livechat_rating .oe_livechat_rating_reason_button input{
     float: right;
     margin-left : 10px;
 }

addons/im_livechat/static/src/js/im_livechat.js

@@ -1,7 +1,3 @@
-/*
-    This file must compile in EcmaScript 3 and work in IE7.
-*/
-
 (function() {
 
     "use strict";
@@ -20,9 +16,7 @@
             this._super.apply(this, arguments);
             this.shown = true;
             this.loading_history = true; // since the session is kept after a refresh, anonymous can reload their history
-
-			this.feedback = false;
-            this.rating = false;
+            this.feedback = false;
         },
         define_options: function(){
             // no options for anonymous user
@@ -57,51 +51,17 @@
             openerp.set_cookie(im_livechat.COOKIE_NAME, JSON.stringify(session), 60*60);
         },
         click_close: function(event) {
-            this.$('.oe_im_chatview_input').attr('disabled','disabled');
             if(!this.feedback && (this.get('messages').length > 1)){
-                this.feedback = true;
-                this.$(".oe_im_chatview_content").html(openerp.qweb.render("support_feedback"));
-                this.$('.oe_im_feedback_choices a').on('click', _.bind(this.choose_feedback, this));
-                this.$('.oe_im_chatview_feedback #submit').on('click', _.bind(this.submit_feedback, this));
+                this.feedback = new im_livechat.Feedback(this);
+                this.$(".oe_im_chatview_content").empty();
+                this.$(".oe_im_chatview_input").prop('disabled', true);
+                this.feedback.appendTo( this.$(".oe_im_chatview_content"));
+                // bind event to close conversation
+                this.feedback.on("feedback_sent", this, this.click_close);
             }else{
-                if(this.rating){
-                    this.send_feedback(this.rating);
-                }
-				// delete cookie
-				openerp.set_cookie(im_livechat.COOKIE_NAME, "", -1);
                 this._super.apply(this, arguments);
             }
         },
-        choose_feedback: function(e){
-            var self = this;
-            this.rating = parseInt($(e.currentTarget).data('value'));
-            this.$('.oe_im_feedback_choices a').removeClass('selected');
-            this.$('.oe_im_feedback_choices a[data-value="'+this.rating+'"]').addClass('selected');
-        },
-        submit_feedback: function(e){
-            var self = this;
-            if(this.rating){
-                var reason = self.$('.oe_im_chatview_feedback textarea').val();
-                if(this.rating > 1){
-                    this.send_feedback(this.rating, reason);
-                }else{
-                    if(reason){
-                        this.send_feedback(this.rating, reason);
-                    }else{
-                        self.$('.oe_im_chatview_feedback textarea').css('border', 'red solid 2px');
-                    }
-                }
-            }else{
-                this.feedback = false;
-            }
-        },
-        send_feedback: function(rate, reason){
-            var self = this;
-            openerp.session.rpc("/im_livechat/feedback", {uuid: this.get('session').uuid, rating: rate, reason : reason}).then(function(res) {
-                self.$(".oe_im_chatview_feedback").html($(document.createElement('div')).addClass("oe_im_feedback_text").html(_t("Thanks you for your feedback. You can close the chat window now.")));
-            });
-            this.rating = false;
-        }
     });
 
     // To avoid exeption when the anonymous has close his
@@ -138,11 +98,14 @@
             openerp.session = new openerp.Session(null, server_url, { use_cors: false });
             this.load_template(db, channel, options, rule);
         },
+        _get_template_list: function(){
+            return ['/im_chat/static/src/xml/im_chat.xml', '/im_livechat/static/src/xml/im_livechat.xml'];
+        },
         load_template: function(db, channel, options, rule){
             var self = this;
             // load the qweb templates
             var defs = [];
-            var templates = ['/im_livechat/static/src/xml/im_livechat.xml', '/im_chat/static/src/xml/im_chat.xml'];
+            var templates = this._get_template_list();
             _.each(templates, function(tmpl){
                 defs.push(openerp.session.rpc('/web/proxy/load', {path: tmpl}).then(function(xml) {
                     openerp.qweb.add_template(xml);
@@ -191,7 +154,7 @@
             this.no_session_message = _t("None of our collaborators seems to be available, please try again later.");
         },
         start: function() {
-            this.$().append(openerp.qweb.render("chatButton", {widget: this}));
+            this.$().append(openerp.qweb.render("im_livechat.chatButton", {widget: this}));
             // set up the manager
             this.manager = new openerp.im_chat.ConversationManager(this, this.options);
             this.manager.set("bottom_offset", $('.oe_chat_button').outerHeight());
@@ -257,6 +220,48 @@
         }
     });
 
+    /* Rating livechat object */
+    im_livechat.Feedback = openerp.Widget.extend({
+        template : "im_livechat.feedback",
+        init: function(parent){
+            this._super(parent);
+            this.conversation = parent;
+            this.reason = false;
+            this.rating = false;
+        },
+        start: function(){
+            this._super.apply(this.arguments);
+            // bind events
+            this.$('.oe_livechat_rating_choices img').on('click', _.bind(this.click_smiley, this));
+            this.$('#rating_submit').on('click', _.bind(this.click_send, this));
+        },
+        click_smiley: function(ev){
+            this.rating = parseInt($(ev.currentTarget).data('value'));
+            this.$('.oe_livechat_rating_choices img').removeClass('selected');
+            this.$('.oe_livechat_rating_choices img[data-value="'+this.rating+'"]').addClass('selected');
+            // only display textearea if bad smiley selected
+            if(this.rating == 0){
+                this.$('.oe_livechat_rating_reason').show();
+            }else{
+                this.$('.oe_livechat_rating_reason').hide();
+            }
+            this.$('textarea').val(''); // empty the reason each time a click on a smiley is done
+        },
+        click_send: function(ev){
+            this.reason = this.$('textarea').val();
+            if(_.contains([0,5,10], this.rating)){ // need to use contains, since the rating can 0, evaluate to false
+                this._send_feedback();
+            }
+        },
+        _send_feedback: function(){
+            var self = this;
+            var uuid = this.conversation.get('session').uuid;
+            openerp.session.rpc("/rating/livechat/feedback", {uuid: uuid, rate: this.rating, reason : this.reason}).then(function(res) {
+                self.trigger("feedback_sent"); // will close the conversation
+            });
+        }
+    });
+
     return im_livechat;
 
 })();

addons/im_livechat/static/src/xml/im_livechat.xml

@@ -1,31 +1,29 @@
 <?xml version="1.0" encoding="UTF-8"?>
 
-<templates>
+<templates xml:space="preserve">
 
-    <t t-name="chatButton">
+    <t t-name="im_livechat.chatButton">
         <t t-esc="widget.text"/>
     </t>
 
-    <t t-name="support_feedback">
-        <div class="oe_im_chatview_feedback">
+    <t t-name="im_livechat.feedback">
+        <div class="oe_livechat_rating">
             <div class="oe_im_feedback_text">
-                Please take a second to rate our Livechat Support ...
+                Did we correctly answer your question ?
             </div>
-            <div class="oe_im_feedback_choices">
-                <a data-value="10" name="good" title="Good"><img src='/im_livechat/static/src/img/good.png'/></a>
-                <a data-value="5" name="ok" title="OK"><img src='/im_livechat/static/src/img/ok.png'/></a>
-                <a data-value="1" name="bad" title="Bad"><img src='/im_livechat/static/src/img/bad.png'/></a>
+            <div class="oe_livechat_rating_choices">
+                <img src='/rating/static/src/img/rating_10.png' alt="Good" data-value="10"/>
+                <img src='/rating/static/src/img/rating_5.png' alt="OK" data-value="5"/>
+                <img src='/rating/static/src/img/rating_0.png' alt="Bad" data-value="0" />
             </div>
-            <div class="oe_im_feedback_small_text">
-                Click on the icon that represent the most your feeling.
-            </div>
-            <div class="oe_im_feedback_reason">
+            <div class="oe_livechat_rating_reason">
                 <textarea id="reason" placeholder="Explain your note"></textarea>
             </div>
-            <div class="oe_im_feedback_btn">
-                <input type="button" id="submit" value="Send" />
+            <div class="oe_livechat_rating_reason_button">
+                <input type="button" id="rating_submit" value="Send" />
             </div>
         </div>
     </t>
 
+
 </templates>

addons/im_livechat/views/im_livechat.xml

@@ -113,8 +113,7 @@
             <script type="text/javascript" src="/im_livechat/static/src/js/im_livechat.js"></script>
             <!-- CSS -->
             <link rel="stylesheet" href="/im_chat/static/src/css/im_common.css"></link>
-            <!-- Style for livechat extern only -->
-            <link rel="stylesheet" href="/im_livechat/static/src/css/im_livechat.css"></link>
+            <link rel="stylesheet" href="/im_livechat/static/src/css/im_livechat.css"/>
         </template>
 
         <!-- the js code to initialize the LiveSupport object -->

addons/im_livechat/views/im_livechat_view.xml

@@ -40,7 +40,6 @@
                     <field name="id"/>
                     <field name="fullname"/>
                     <field name="create_date"/>
-                    <field name="feedback_rating"/>
                 </tree>
             </field>
         </record>
@@ -51,14 +50,32 @@
             <field name="arch" type="xml">
                 <form string="Session Form" create="false" edit="false">
                     <sheet>
-                       <group string="General">
-                            <field name="id"/>
-                            <field name="fullname" />
-                            <field name="create_date" readonly="1"/>
-                        </group>
-                        <group string="Feedback">
-                            <field name="feedback_rating"/>
-                            <field name="feedback_reason"/>
+                        <group>
+                            <group string="General">
+                                <field name="id"/>
+                                <field name="fullname" />
+                                <field name="create_date" readonly="1"/>
+                            </group>
+                            <group string="Feedback">
+                                <field name="rating_ids" mode="kanban" nolabel="1">
+                                    <kanban>
+                                        <field name="rating"/>
+                                        <field name="feedback"/>
+                                        <field name="res_name"/>
+                                        <field name="create_date"/>
+                                        <templates>
+                                            <t t-name="kanban-box">
+                                                <div class="oe_group_details" style="min-height: 40px">
+                                                    <img t-attf-src="rating/static/src/img/rating_#{record.rating.raw_value and record.rating.raw_value or 0}.png" class="oe_kanban_image" style="float:left; margin-right: 10px;"/>
+                                                    <span t-if="record.feedback.raw_value">
+                                                        <t t-esc="record.feedback.raw_value"/>
+                                                    </span>
+                                                </div>
+                                            </t>
+                                        </templates>
+                                    </kanban>
+                                </field>
+                            </group>
                         </group>
                         <field name="message_ids" type="tree">
                             <tree string="History">
@@ -176,6 +193,9 @@
                         <button class="oe_inline oe_stat_button" type="action" attrs="{'invisible':[('nbr_session','=', 0)]}" name="%(action_session_channel)d" icon="fa-comments">
                             <field string="Sessions" name="nbr_session" widget="statinfo"/>
                         </button>
+                        <button name="action_view_rating" attrs="{'invisible':[('rating_percentage_satisfaction','=', -1)]}" class="oe_stat_button" type="object" icon="fa-smile-o">
+                            <field string="% Happy" name="rating_percentage_satisfaction" widget="statinfo"/>
+                        </button>
                     </div>
                     <group>
                         <group string="Operators">
@@ -266,10 +286,9 @@
         <!-- Menu items -->
         <menuitem name="Live Chat" parent="mail.mail_feeds_main" id="im_livechat" groups="group_im_livechat"/>
 
-        <menuitem name="History" parent="im_livechat" id="session_history" action="action_session_history" groups="group_im_livechat"/>
-
-        <menuitem name="Channels" parent="im_livechat" id="support_channels" action="action_support_channels" groups="group_im_livechat"/>
+        <menuitem name="Channels" parent="im_livechat" id="support_channels" action="action_support_channels" groups="group_im_livechat" sequence="5"/>
 
+        <menuitem name="History" parent="im_livechat" id="session_history" action="action_session_history" groups="group_im_livechat" sequence="10"/>
 
     </data>
 </openerp>