[IMP]: Changed inheritance in crm_helpdesk.
bzr revid: uco@tinyerp.co.in-20100111121827-nreyoue18vj2x1np
This commit is contained in:
uco (OpenERP)
@@ -83,7 +83,8 @@ between mails and Open ERP.""",
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'crm_phonecall_view.xml',
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'crm_phonecall_menu.xml',
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# 'crm_report_view.xml',
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'crm_helpdesk_view.xml',
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'crm_helpdesk_view.xml',
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'crm_helpdesk_menu.xml',
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#'crm_report.xml',
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'security/crm_security.xml',
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#'security/ir.model.access.csv',
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+30
-43
@@ -32,48 +32,42 @@ import tools
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from osv import fields,osv,orm
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from osv.orm import except_orm
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AVAILABLE_PRIORITIES = [
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('5','Lowest'),
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('4','Low'),
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('3','Normal'),
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('2','High'),
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('1','Highest')
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]
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def _links_get(self, cr, uid, context={}):
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obj = self.pool.get('res.request.link')
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ids = obj.search(cr, uid, [])
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res = obj.read(cr, uid, ids, ['object', 'name'], context)
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return [(r['object'], r['name']) for r in res]
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class crm_helpdesk(osv.osv):
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_name = "crm.helpdesk"
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_description = "Helpdesk Cases"
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_order = "id desc"
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_inherits = {'crm.case':"inherit_case_id"}
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_inherit = 'crm.case'
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_columns = {
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'inherit_case_id':fields.many2one('crm.case','Case'),
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'date_closed': fields.datetime('Closed', readonly=True),
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'ref' : fields.reference('Reference', selection=_links_get, size=128),
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'ref2' : fields.reference('Reference 2', selection=_links_get, size=128),
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'canal_id': fields.many2one('res.partner.canal', 'Channel',help="The channels represent the different communication modes available with the customer." \
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" With each commercial opportunity, you can indicate the canall which is this opportunity source."),
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'planned_revenue': fields.float('Planned Revenue'),
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'planned_cost': fields.float('Planned Costs'),
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'priority': fields.selection(AVAILABLE_PRIORITIES, 'Priority'),
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'probability': fields.float('Probability (%)'),
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'som': fields.many2one('res.partner.som', 'State of Mind', help="The minds states allow to define a value scale which represents" \
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"the partner mentality in relation to our services.The scale has" \
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"to be created with a factor for each level from 0 (Very dissatisfied) to 10 (Extremely satisfied)."),
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'categ_id': fields.many2one('crm.case.categ', 'Category', domain="[('section_id','=',section_id)]", help='Category related to the section.Subdivide the CRM cases independently or section-wise.'),
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'duration': fields.float('Duration'),
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}
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def _map_ids(self, method, cr, uid, ids, *args, **argv):
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if isinstance(ids, (str, int, long)):
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select = [ids]
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else:
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select = ids
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case_data = self.browse(cr, uid, select)
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new_ids = []
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for case in case_data:
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if case.inherit_case_id:
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new_ids.append(case.inherit_case_id.id)
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res = getattr(self.pool.get('crm.case'),method)(cr, uid, new_ids, *args, **argv)
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if isinstance(ids, (str, int, long)) and isinstance(res, list):
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return res and res[0] or False
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return res
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def onchange_case_id(self, cr, uid, ids, *args, **argv):
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return self._map_ids('onchange_case_id',cr,uid,ids,*args,**argv)
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def onchange_partner_id(self, cr, uid, ids, *args, **argv):
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return self._map_ids('onchange_partner_id',cr,uid,ids,*args,**argv)
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def onchange_partner_address_id(self, cr, uid, ids, *args, **argv):
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return self._map_ids('onchange_partner_address_id',cr,uid,ids,*args,**argv)
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def onchange_categ_id(self, cr, uid, ids, *args, **argv):
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return self._map_ids('onchange_categ_id',cr,uid,ids,*args,**argv)
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def case_close(self,cr, uid, ids, *args, **argv):
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return self._map_ids('case_close',cr,uid,ids,*args,**argv)
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def case_open(self,cr, uid, ids, *args, **argv):
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return self._map_ids('case_open',cr,uid,ids,*args,**argv)
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def case_cancel(self,cr, uid, ids, *args, **argv):
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return self._map_ids('case_cancel',cr,uid,ids,*args,**argv)
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def case_reset(self,cr, uid, ids, *args, **argv):
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return self._map_ids('case_reset',cr,uid,ids,*args,**argv)
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def msg_new(self, cr, uid, msg):
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mailgate_obj = self.pool.get('mail.gateway')
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msg_body = mailgate_obj.msg_body_get(msg)
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@@ -91,13 +85,6 @@ class crm_helpdesk(osv.osv):
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res = self.create(cr, uid, data)
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return res
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def msg_update(self, cr, uid, ids, *args, **argv):
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return self._map_ids('msg_update',cr, uid, ids, *args, **argv)
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def emails_get(self, cr, uid, ids, *args, **argv):
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return self._map_ids('emails_get',cr, uid, ids, *args, **argv)
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def msg_send(self, cr, uid, ids, *args, **argv):
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return self._map_ids('msg_send',cr, uid, ids, *args, **argv)
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crm_helpdesk()
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class crm_helpdesk_assign_wizard(osv.osv_memory):
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@@ -6,7 +6,7 @@
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######################## Help Desk (menu) ###########################
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
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<field name="name">All Helpdesk Requests</field>
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<field name="res_model">crm.case</field>
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<field name="res_model">crm.helpdesk</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm_case_tree_view_helpdesk"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+')]'"/>
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@@ -36,7 +36,7 @@
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<record model="ir.ui.view" id="crm_case_form_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Form</field>
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<field name="model">crm.case</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">form</field>
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<field name="arch" type="xml">
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<form string="Helpdesk Support">
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@@ -150,7 +150,7 @@
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</record>
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<record model="ir.ui.view" id="crm_case_tree_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Tree</field>
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<field name="model">crm.case</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">tree</field>
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<field name="arch" type="xml">
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<tree string="Helpdesk Support Tree" colors="red:state=='open';black:state in ('draft', 'cancel','done','pending')">
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@@ -174,7 +174,7 @@
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<record model="ir.ui.view" id="crm_case_helpdesk_calendar_view">
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<field name="name">CRM - Helpdesk Support Calendar</field>
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<field name="model">crm.case</field>
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<field name="model">crm.helpdesk</field>
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<field name="type">calendar</field>
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<field name="priority" eval="2"/>
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<field name="arch" type="xml">
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