[ADD] spreadsheet_dashboard_im_livechat: add live chat dashboard
Part-of: odoo/odoo#100101
This commit is contained in:
Lucas Lefèvre
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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{
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'name': "Spreadsheet dashboard for live chat",
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'version': '1.0',
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'category': 'Hidden',
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'summary': 'Spreadsheet',
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'description': 'Spreadsheet',
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'depends': ['spreadsheet_dashboard', 'im_livechat'],
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'data': [
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"data/dashboards.xml",
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],
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'demo': [],
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'installable': True,
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'auto_install': ['im_livechat'],
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'license': 'LGPL-3',
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'assets': {}
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}
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@@ -0,0 +1,12 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<record id="spreadsheet_dashboard_livechat" model="spreadsheet.dashboard">
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<field name="name">Live chat</field>
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<field name="data" type="base64" file="spreadsheet_dashboard_im_livechat/data/files/livechat_dashboard.json"/>
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<field name="dashboard_group_id" ref="spreadsheet_dashboard.spreadsheet_dashboard_group_website"/>
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<field name="group_ids" eval="[Command.link(ref('im_livechat.im_livechat_group_manager'))]"/>
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<field name="sequence">70</field>
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</record>
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</odoo>
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@@ -0,0 +1,832 @@
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{
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"version": 12,
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"sheets": [
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{
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"id": "sheet1",
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"name": "Dashboard",
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"colNumber": 9,
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"rowNumber": 31,
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"rows": {
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"6": {
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"size": 40
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},
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"18": {
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"size": 40
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}
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},
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"cols": {
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"0": {
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"size": 175
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},
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"1": {
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"size": 100
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},
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"2": {
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"size": 100
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},
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"3": {
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"size": 100
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},
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"4": {
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"size": 50
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},
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"5": {
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"size": 175
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},
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"6": {
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"size": 100
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},
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"7": {
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"size": 100
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},
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"8": {
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"size": 100
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}
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},
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"merges": [],
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"cells": {
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"A7": {
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"style": 1,
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"content": "[Daily Sessions](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"start_date:day\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_date:day\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Session per Day\"})",
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"border": 1
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},
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"A19": {
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"style": 1,
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"content": "[Operator Analysis](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[],\"pivot_measures\":[\"nbr_channel\",\"time_to_answer\",\"duration\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})",
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"border": 1
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},
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"A20": {
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"style": 2,
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"content": "Operator",
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"border": 2
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},
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"A21": {
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",1)"
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},
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"A22": {
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",2)"
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},
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"A23": {
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",3)"
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},
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"A24": {
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",4)"
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},
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"A25": {
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"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",5)"
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},
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"A26": {
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"style": 4,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",6)"
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},
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"A27": {
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||||
"style": 3,
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"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",7)"
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},
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"A28": {
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"style": 4,
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||||
"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",8)"
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},
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"A29": {
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||||
"style": 3,
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||||
"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",9)"
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},
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||||
"A30": {
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||||
"style": 4,
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||||
"content": "=ODOO.PIVOT.HEADER(3,\"#partner_id\",10)"
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},
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"B7": {
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"style": 5,
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"border": 1
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},
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"B20": {
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"style": 6,
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"content": "Sessions",
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"border": 2
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},
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"B21": {
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",1)"
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},
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"B22": {
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",2)"
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},
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"B23": {
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"style": 7,
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",3)"
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},
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"B24": {
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",4)"
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},
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"B25": {
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"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",5)"
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},
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"B26": {
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",6)"
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},
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"B27": {
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||||
"style": 7,
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"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",7)"
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},
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"B28": {
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",8)"
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},
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"B29": {
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||||
"style": 7,
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",9)"
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||||
},
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||||
"B30": {
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||||
"content": "=ODOO.PIVOT(3,\"nbr_channel\",\"#partner_id\",10)"
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||||
},
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||||
"C7": {
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||||
"style": 5,
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||||
"border": 1
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||||
},
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"C20": {
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||||
"style": 6,
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"content": "Time to answer",
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||||
"border": 2
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||||
},
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"C21": {
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||||
"style": 7,
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||||
"format": 1,
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||||
"content": "=-ODOO.PIVOT(3,\"time_to_answer\",\"#partner_id\",1)"
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||||
},
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||||
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||||
"format": 1,
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|
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|
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|
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|
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"format": 1,
|
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|
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|
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|
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},
|
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|
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|
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|
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},
|
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|
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|
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|
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|
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},
|
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},
|
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"D24": {
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"format": 1,
|
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|
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|
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"D25": {
|
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|
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|
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|
||||
},
|
||||
"D26": {
|
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|
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"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",6)"
|
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|
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|
||||
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|
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},
|
||||
"D28": {
|
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"format": 1,
|
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|
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|
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},
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"D30": {
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"format": 1,
|
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"content": "=ODOO.PIVOT(3,\"duration\",\"#partner_id\",10)"
|
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},
|
||||
"E7": {
|
||||
"style": 1,
|
||||
"content": "[Sessions by Operator](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"nbr_channel\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.operator\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Operator Analysis\"})",
|
||||
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|
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|
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},
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"E8": {
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|
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"F8": {
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|
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"G8": {
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"border": 2
|
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}
|
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|
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|
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|
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{
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|
||||
"baselineColorUp": "#00A04A",
|
||||
"baselineMode": "percentage",
|
||||
"title": "Sessions",
|
||||
"type": "scorecard",
|
||||
"background": "",
|
||||
"baseline": "Data!E2",
|
||||
"baselineDescr": "since last period",
|
||||
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|
||||
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|
||||
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|
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
"order": null,
|
||||
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|
||||
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|
||||
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|
||||
"comparison": null,
|
||||
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|
||||
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|
||||
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|
||||
"start_date:day"
|
||||
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|
||||
"orderBy": []
|
||||
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|
||||
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|
||||
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|
||||
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|
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|
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|
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
},
|
||||
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|
||||
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|
||||
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|
||||
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|
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|
||||
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|
||||
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|
||||
"baselineColorDown": "#DC6965",
|
||||
"baselineColorUp": "#00A04A",
|
||||
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|
||||
"title": "Avg. Time to Answer",
|
||||
"type": "scorecard",
|
||||
"background": "",
|
||||
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|
||||
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|
||||
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|
||||
}
|
||||
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|
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{
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||||
"baselineColorDown": "#DC6965",
|
||||
"baselineColorUp": "#00A04A",
|
||||
"baselineMode": "percentage",
|
||||
"title": "Avg. Session Duration",
|
||||
"type": "scorecard",
|
||||
"background": "",
|
||||
"baseline": "Data!E4",
|
||||
"baselineDescr": "last period",
|
||||
"keyValue": "Data!D4"
|
||||
}
|
||||
},
|
||||
{
|
||||
"id": "5b8972f1-db5f-48dd-aeca-c0bc87c7155d",
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||||
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||||
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|
||||
"data": {
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
"middleColor": "#f1c232",
|
||||
"upperColor": "#6aa84f"
|
||||
},
|
||||
"rangeMin": "0",
|
||||
"rangeMax": "5",
|
||||
"lowerInflectionPoint": {
|
||||
"type": "number",
|
||||
"value": "1"
|
||||
},
|
||||
"upperInflectionPoint": {
|
||||
"type": "number",
|
||||
"value": "3"
|
||||
}
|
||||
},
|
||||
"title": "Average Rating",
|
||||
"type": "gauge",
|
||||
"dataRange": "Data!D5"
|
||||
}
|
||||
}
|
||||
],
|
||||
"areGridLinesVisible": true,
|
||||
"isVisible": true
|
||||
},
|
||||
{
|
||||
"id": "16705d67-20c0-466d-ac72-3b955432e0ba",
|
||||
"name": "Data",
|
||||
"colNumber": 26,
|
||||
"rowNumber": 95,
|
||||
"rows": {},
|
||||
"cols": {
|
||||
"0": {
|
||||
"size": 135.8818359375
|
||||
},
|
||||
"1": {
|
||||
"size": 109.58251953125
|
||||
},
|
||||
"2": {
|
||||
"size": 109.58251953125
|
||||
},
|
||||
"3": {
|
||||
"size": 109.58251953125
|
||||
},
|
||||
"4": {
|
||||
"size": 109.58251953125
|
||||
}
|
||||
},
|
||||
"merges": [],
|
||||
"cells": {
|
||||
"A1": {
|
||||
"style": 2,
|
||||
"content": "KPI"
|
||||
},
|
||||
"A2": {
|
||||
"content": "Sessions"
|
||||
},
|
||||
"A3": {
|
||||
"content": "Avg. time to answer"
|
||||
},
|
||||
"A4": {
|
||||
"content": "Avg. session duration"
|
||||
},
|
||||
"A5": {
|
||||
"content": "Rating"
|
||||
},
|
||||
"B1": {
|
||||
"style": 2,
|
||||
"content": "Current"
|
||||
},
|
||||
"B2": {
|
||||
"content": "=ODOO.PIVOT(4,\"__count\")"
|
||||
},
|
||||
"B3": {
|
||||
"content": "=ODOO.PIVOT(1,\"time_to_answer\")"
|
||||
},
|
||||
"B4": {
|
||||
"content": "=ODOO.PIVOT(1,\"duration\")"
|
||||
},
|
||||
"B5": {
|
||||
"content": "=ODOO.PIVOT(1,\"rating\")"
|
||||
},
|
||||
"C1": {
|
||||
"style": 2,
|
||||
"content": "Previous"
|
||||
},
|
||||
"C2": {
|
||||
"content": "=ODOO.PIVOT(5,\"__count\")"
|
||||
},
|
||||
"C3": {
|
||||
"content": "=ODOO.PIVOT(2,\"time_to_answer\")"
|
||||
},
|
||||
"C4": {
|
||||
"content": "=ODOO.PIVOT(2,\"duration\")"
|
||||
},
|
||||
"D1": {
|
||||
"style": 2,
|
||||
"content": "Current"
|
||||
},
|
||||
"D2": {
|
||||
"style": 7,
|
||||
"content": "=FORMAT.LARGE.NUMBER(B2)"
|
||||
},
|
||||
"D3": {
|
||||
"style": 7,
|
||||
"format": 1,
|
||||
"content": "=CONCATENATE(-ROUND(B3/60),\"min\")"
|
||||
},
|
||||
"D4": {
|
||||
"style": 7,
|
||||
"format": 1,
|
||||
"content": "=CONCATENATE(ROUND(B4/60),\"min\")"
|
||||
},
|
||||
"D5": {
|
||||
"style": 7,
|
||||
"content": "=B5"
|
||||
},
|
||||
"E1": {
|
||||
"style": 2,
|
||||
"content": "Previous"
|
||||
},
|
||||
"E2": {
|
||||
"style": 7,
|
||||
"content": "=FORMAT.LARGE.NUMBER(C2)"
|
||||
},
|
||||
"E3": {
|
||||
"style": 7,
|
||||
"format": 1,
|
||||
"content": "=CONCATENATE(-ROUND(C3/60),\"min\")"
|
||||
},
|
||||
"E4": {
|
||||
"style": 7,
|
||||
"format": 1,
|
||||
"content": "=CONCATENATE(ROUND(C4/60),\"min\")"
|
||||
},
|
||||
"E5": {
|
||||
"style": 8
|
||||
}
|
||||
},
|
||||
"conditionalFormats": [],
|
||||
"figures": [],
|
||||
"areGridLinesVisible": true,
|
||||
"isVisible": true
|
||||
}
|
||||
],
|
||||
"entities": {},
|
||||
"styles": {
|
||||
"1": {
|
||||
"textColor": "#01666b",
|
||||
"bold": true,
|
||||
"fontSize": 16
|
||||
},
|
||||
"2": {
|
||||
"bold": true
|
||||
},
|
||||
"3": {
|
||||
"fillColor": "#f2f2f2",
|
||||
"textColor": "#741b47"
|
||||
},
|
||||
"4": {
|
||||
"textColor": "#741b47"
|
||||
},
|
||||
"5": {
|
||||
"bold": true,
|
||||
"fontSize": 16
|
||||
},
|
||||
"6": {
|
||||
"align": "right",
|
||||
"bold": true
|
||||
},
|
||||
"7": {
|
||||
"fillColor": "#f2f2f2"
|
||||
},
|
||||
"8": {
|
||||
"fillColor": ""
|
||||
}
|
||||
},
|
||||
"formats": {
|
||||
"1": "#,##0"
|
||||
},
|
||||
"borders": {
|
||||
"1": {
|
||||
"bottom": [
|
||||
"thin",
|
||||
"#000"
|
||||
]
|
||||
},
|
||||
"2": {
|
||||
"top": [
|
||||
"thin",
|
||||
"#000"
|
||||
]
|
||||
}
|
||||
},
|
||||
"revisionId": "START_REVISION",
|
||||
"chartOdooMenusReferences": {
|
||||
"57b7bb2f-2b24-435a-83de-d56a0452ac10": "im_livechat.menu_livechat_root",
|
||||
"876d7cf5-21ea-441e-b4fd-08556365cb8a": "im_livechat.menu_livechat_root"
|
||||
},
|
||||
"odooVersion": 3,
|
||||
"pivots": {
|
||||
"1": {
|
||||
"colGroupBys": [],
|
||||
"context": {},
|
||||
"domain": [],
|
||||
"id": "1",
|
||||
"measures": [
|
||||
{
|
||||
"field": "duration"
|
||||
},
|
||||
{
|
||||
"field": "time_to_answer"
|
||||
},
|
||||
{
|
||||
"field": "rating"
|
||||
}
|
||||
],
|
||||
"model": "im_livechat.report.channel",
|
||||
"rowGroupBys": [],
|
||||
"name": "stats 2 - current",
|
||||
"sortedColumn": null
|
||||
},
|
||||
"2": {
|
||||
"colGroupBys": [],
|
||||
"context": {},
|
||||
"domain": [],
|
||||
"id": "2",
|
||||
"measures": [
|
||||
{
|
||||
"field": "duration"
|
||||
},
|
||||
{
|
||||
"field": "time_to_answer"
|
||||
},
|
||||
{
|
||||
"field": "rating"
|
||||
}
|
||||
],
|
||||
"model": "im_livechat.report.channel",
|
||||
"rowGroupBys": [],
|
||||
"name": "stats 2 - previous",
|
||||
"sortedColumn": null
|
||||
},
|
||||
"3": {
|
||||
"colGroupBys": [],
|
||||
"context": {},
|
||||
"domain": [],
|
||||
"id": "3",
|
||||
"measures": [
|
||||
{
|
||||
"field": "nbr_channel"
|
||||
},
|
||||
{
|
||||
"field": "time_to_answer"
|
||||
},
|
||||
{
|
||||
"field": "duration"
|
||||
}
|
||||
],
|
||||
"model": "im_livechat.report.operator",
|
||||
"rowGroupBys": [
|
||||
"partner_id"
|
||||
],
|
||||
"name": "Livechat Support Statistics by Operator",
|
||||
"sortedColumn": {
|
||||
"groupId": [
|
||||
[],
|
||||
[]
|
||||
],
|
||||
"measure": "nbr_channel",
|
||||
"order": "desc",
|
||||
"originIndexes": [
|
||||
0
|
||||
]
|
||||
}
|
||||
},
|
||||
"4": {
|
||||
"colGroupBys": [],
|
||||
"context": {},
|
||||
"domain": [],
|
||||
"id": "4",
|
||||
"measures": [
|
||||
{
|
||||
"field": "__count"
|
||||
}
|
||||
],
|
||||
"model": "im_livechat.report.channel",
|
||||
"rowGroupBys": [],
|
||||
"name": "sessions count - current",
|
||||
"sortedColumn": null
|
||||
},
|
||||
"5": {
|
||||
"colGroupBys": [],
|
||||
"context": {},
|
||||
"domain": [],
|
||||
"id": "5",
|
||||
"measures": [
|
||||
{
|
||||
"field": "__count"
|
||||
}
|
||||
],
|
||||
"model": "im_livechat.report.channel",
|
||||
"rowGroupBys": [],
|
||||
"name": "sessions count - previous",
|
||||
"sortedColumn": null
|
||||
}
|
||||
},
|
||||
"pivotNextId": 6,
|
||||
"lists": {},
|
||||
"listNextId": 1,
|
||||
"globalFilters": [
|
||||
{
|
||||
"id": "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac",
|
||||
"type": "date",
|
||||
"label": "Period",
|
||||
"defaultValue": "last_month",
|
||||
"rangeType": "relative",
|
||||
"defaultsToCurrentPeriod": false,
|
||||
"pivotFields": {
|
||||
"1": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": 0
|
||||
},
|
||||
"2": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": -1
|
||||
},
|
||||
"3": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": 0
|
||||
},
|
||||
"4": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": 0
|
||||
},
|
||||
"5": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": -1
|
||||
}
|
||||
},
|
||||
"listFields": {},
|
||||
"graphFields": {
|
||||
"876d7cf5-21ea-441e-b4fd-08556365cb8a": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": 0
|
||||
},
|
||||
"57b7bb2f-2b24-435a-83de-d56a0452ac10": {
|
||||
"field": "start_date",
|
||||
"type": "datetime",
|
||||
"offset": 0
|
||||
}
|
||||
}
|
||||
},
|
||||
{
|
||||
"id": "5124b7b1-aa17-46cc-b574-2309708de75b",
|
||||
"type": "relation",
|
||||
"label": "Operator",
|
||||
"modelName": "res.partner",
|
||||
"defaultValue": [],
|
||||
"defaultValueDisplayNames": [],
|
||||
"rangeType": "year",
|
||||
"defaultsToCurrentPeriod": false,
|
||||
"pivotFields": {
|
||||
"1": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
},
|
||||
"2": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
},
|
||||
"3": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
},
|
||||
"4": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
},
|
||||
"5": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
}
|
||||
},
|
||||
"listFields": {},
|
||||
"graphFields": {
|
||||
"57b7bb2f-2b24-435a-83de-d56a0452ac10": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
},
|
||||
"876d7cf5-21ea-441e-b4fd-08556365cb8a": {
|
||||
"field": "partner_id",
|
||||
"type": "many2one"
|
||||
}
|
||||
}
|
||||
}
|
||||
]
|
||||
}
|
||||
Reference in New Issue
Block a user