jat-odoo
0b1a27a3c7
Purpose: For our internal project management, we would like to track the customer satisfaction on the open projects. We send them an email every one or 2 weeks allowing them to give a feedback by clicking on one of 3 smileys: Happy, Average, Angry. They can also put a additional explanation. We already have something similar which is working on livechat with a unusable reporting, and on issues but unusable. Our project are managed by tasks. Specification: - On the project : Selection fields : (Periodical Rating or Rating on Stage) + Fields to choose the period if periodical - On the stage : email_template_id field. - IF : ---> Periodical : Send an email to all the customers for the tasks on this stage periodically ---> On Stage : Send an email to the customer's tasks when the task reaches the stage - That way, it's impossible to send a satisfaction request both periodically and sequentially. FP request - Who is the customer : The customer on the task OR the customer on the related sales order OR the customer on the projet OR nobody - The last feedback is displayed on the task kanban card (Thumb up, down, or neutral) - On the project kanban card, the customer satisfaction is displayed. This is the simple mean of all the previous ratings.
82 lines
3.7 KiB
Python
82 lines
3.7 KiB
Python
# -*- coding: utf-8 -*-
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from datetime import timedelta
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from openerp import api, fields, models
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class ProjectIssue(models.Model):
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_name = "project.issue"
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_inherit = ['project.issue', 'rating.mixin']
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@api.multi
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def write(self, values):
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res = super(ProjectIssue, self).write(values)
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if 'stage_id' in values and values.get('stage_id'):
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self.filtered(lambda x: x.project_id.rating_status == 'stage')._send_issue_rating_mail()
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return res
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def _send_issue_rating_mail(self):
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for issue in self:
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rating_template = issue.stage_id.rating_template_id
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if rating_template:
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issue.rating_send_request(rating_template, reuse_rating=False)
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@api.multi
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def rating_apply(self, rate, token=None, feedback=None, subtype=None):
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return super(ProjectIssue, self).rating_apply(rate, token=token, feedback=feedback, subtype="rating_project_issue.mt_issue_rating")
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class Project(models.Model):
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_inherit = "project.project"
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def _send_rating_mail(self):
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super(Project, self)._send_rating_mail()
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for project in self:
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project.issue_ids._send_issue_rating_mail()
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@api.depends('percentage_satisfaction_task', 'percentage_satisfaction_issue')
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def _compute_percentage_satisfaction_project(self):
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super(Project, self)._compute_percentage_satisfaction_project()
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for project in self:
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domain = [('create_date', '>=', fields.Datetime.to_string(fields.datetime.now() - timedelta(days=30)))]
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activity_great, activity_sum = 0, 0
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if project.use_tasks:
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activity_task = project.tasks.rating_get_grades(domain)
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activity_great = activity_task['great']
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activity_sum = sum(activity_task.values())
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if project.use_issues:
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activity_issue = project.issue_ids.rating_get_grades(domain)
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activity_great += activity_issue['great']
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activity_sum += sum(activity_issue.values())
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project.percentage_satisfaction_project = activity_great * 100 / activity_sum if activity_sum else -1
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@api.one
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@api.depends('issue_ids.rating_ids.rating')
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def _compute_percentage_satisfaction_issue(self):
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project_issue = self.env['project.issue'].search([('project_id', '=', self.id)])
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activity = project_issue.rating_get_grades()
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self.percentage_satisfaction_issue = activity['great'] * 100 / sum(activity.values()) if sum(activity.values()) else -1
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percentage_satisfaction_issue = fields.Integer(compute='_compute_percentage_satisfaction_issue', string="Happy % on Issue", store=True, default=-1)
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@api.multi
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def action_view_issue_rating(self):
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""" return the action to see all the rating about the issues of the project """
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action = self.env['ir.actions.act_window'].for_xml_id('rating', 'action_view_rating')
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issues = self.env['project.issue'].search([('project_id', 'in', self.ids)])
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return dict(action, domain=[('res_id', 'in', issues.ids), ('res_model', '=', 'project.issue')])
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@api.multi
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def action_view_all_rating(self):
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action = super(Project, self).action_view_all_rating()
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task_domain = action['domain']
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domain = []
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if self.use_tasks: # add task domain, if neeeded
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domain = ['&'] + task_domain
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if self.use_issues: # add issue domain if needed
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issues = self.env['project.issue'].search([('project_id', 'in', self.ids)])
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domain = domain + ['&', ('res_id', 'in', issues.ids), ('res_model', '=', 'project.issue')]
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if self.use_tasks and self.use_issues:
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domain = ['|'] + domain
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return dict(action, domain=domain)
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