David Beguin
5b62f6e0b6
Before this commit, only the tracked page can start the chat request at visitor side. Which is a bit sad as the operator can send the visitor a chat request but if the visitor goes on a non tracked page but has the opportunity to start a livechat, the chat request won't reach the visitor. This commit refactor the way a chat request is sent to the client side. Instead of looking for a opened chat request on every page request, the chat request information (if any opened) is added to the channel info that are given to the Livechat button widget. If the widget receives chat request infos, the widget set himself, before starting, the cookie of the livechat session using the chat request informations. Then, the conversation (from chat request) is automatically loaded as any other opened chat session. Task ID: 2081550 PR #40274 Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
77 lines
4.3 KiB
Python
77 lines
4.3 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from datetime import datetime, timedelta
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import json
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from odoo import models, api, fields, _
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from odoo.exceptions import UserError
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class WebsiteVisitor(models.Model):
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_inherit = 'website.visitor'
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livechat_operator_id = fields.Many2one('res.partner', compute='_compute_livechat_operator_id', store=True, string='Speaking with')
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livechat_operator_name = fields.Char('Operator Name', related="livechat_operator_id.name")
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mail_channel_ids = fields.One2many('mail.channel', 'livechat_visitor_id',
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string="Visitor's livechat channels", readonly=True)
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session_count = fields.Integer('# Sessions', compute="_compute_session_count")
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@api.depends('mail_channel_ids.livechat_active', 'mail_channel_ids.livechat_operator_id')
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def _compute_livechat_operator_id(self):
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results = self.env['mail.channel'].search_read(
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[('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)],
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['livechat_visitor_id', 'livechat_operator_id']
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)
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visitor_operator_map = {int(result['livechat_visitor_id'][0]): int(result['livechat_operator_id'][0]) for result in results}
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for visitor in self:
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visitor.livechat_operator_id = visitor_operator_map.get(visitor.id, False)
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@api.depends('mail_channel_ids')
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def _compute_session_count(self):
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sessions = self.env['mail.channel'].read_group([('livechat_visitor_id', 'in', self.ids)], ['livechat_visitor_id'], ['livechat_visitor_id'])
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sessions_count = {session['livechat_visitor_id'][0]: session['livechat_visitor_id_count'] for session in sessions}
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for visitor in self:
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visitor.session_count = sessions_count.get(visitor.id, 0)
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def action_send_chat_request(self):
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""" Send a chat request to website_visitor(s).
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This creates a chat_request and a mail_channel with livechat active flag.
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But for the visitor to get the chat request, the operator still has to speak to the visitor.
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The visitor will receive the chat request the next time he navigates to a website page.
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(see _handle_webpage_dispatch for next step)"""
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# check if visitor is available
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unavailable_visitors_count = self.env['mail.channel'].search_count([('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)])
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if unavailable_visitors_count:
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raise UserError(_('Recipients are not available. Please refresh the page to get latest visitors status.'))
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# check if user is available as operator
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for website in self.mapped('website_id'):
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if not website.channel_id:
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raise UserError(_('No Livechat Channel allows you to send a chat request for website %s.' % website.name))
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self.website_id.channel_id.write({'user_ids': [(4, self.env.user.id)]})
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# Create chat_requests and linked mail_channels
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mail_channel_vals_list = []
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for visitor in self:
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operator = self.env.user
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country = visitor.country_id
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visitor_name = "%s (%s)" % (visitor.display_name, country.name) if country else visitor.display_name
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mail_channel_vals_list.append({
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'channel_partner_ids': [(4, operator.partner_id.id)],
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'livechat_channel_id': visitor.website_id.channel_id.id,
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'livechat_operator_id': self.env.user.partner_id.id,
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'channel_type': 'livechat',
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'public': 'private',
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'email_send': False,
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'country_id': country.id,
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'anonymous_name': visitor_name,
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'name': ', '.join([visitor_name, operator.livechat_username if operator.livechat_username else operator.name]),
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'livechat_visitor_id': visitor.id,
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'livechat_active': True,
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})
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if mail_channel_vals_list:
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mail_channels = self.env['mail.channel'].create(mail_channel_vals_list)
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# Open empty chatter to allow the operator to start chatting with the visitor.
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mail_channels_info = mail_channels.channel_info('channel_minimize')
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for mail_channel_info in mail_channels_info:
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self.env['bus.bus'].sendone((self._cr.dbname, 'res.partner', operator.partner_id.id), mail_channel_info)
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