Issue:
When we have open tickets from anyone with
the email domain @proton.me, they are linked
together even though this domain is generic,
not a private one.
same issue with @cegetel.net and @dbmail.com
Steps To Reproduce:
- Create three tickets with "@proton.me"
domain but different addresses.
- See that in the smart button, the tickets
are linked to each other even though the
customers are different.
Solution:
- in `_compute_partner_ticket_count` we check
if the email domain of the partner is in
`iap_tools._MAIL_DOMAIN_BLACKLIST `, if not,
we consider the email to be a company email
which tickets can be grouped by.
- the _MAIL_DOMAIN_BLACKLIST is a list of generic
email providers on which IAP services should not run.
Retrieving company information from them makes no sense.
- To fix this issue I added `proton.me`,
`cegetel.net` and `dbmail.com`
to _MAIL_DOMAIN_BLACKLIST
opw-3786308
closesodoo/odoo#160804
X-original-commit: 0258fccc217142e66873c1dbb99efbfdd70a3887
Signed-off-by: Louis Baudoux (lba) <lba@odoo.com>
Signed-off-by: Kawtar Drissi El Bouzaidi (kdeb) <kdeb@odoo.com>
kdeb@odoo.com
c5cefea2dc