David Beguin
5b62f6e0b6
Before this commit, only the tracked page can start the chat request at visitor side. Which is a bit sad as the operator can send the visitor a chat request but if the visitor goes on a non tracked page but has the opportunity to start a livechat, the chat request won't reach the visitor. This commit refactor the way a chat request is sent to the client side. Instead of looking for a opened chat request on every page request, the chat request information (if any opened) is added to the channel info that are given to the Livechat button widget. If the widget receives chat request infos, the widget set himself, before starting, the cookie of the livechat session using the chat request informations. Then, the conversation (from chat request) is automatically loaded as any other opened chat session. Task ID: 2081550 PR #40274 Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
58 lines
2.4 KiB
Python
58 lines
2.4 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models
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class Website(models.Model):
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_inherit = "website"
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channel_id = fields.Many2one('im_livechat.channel', string='Website Live Chat Channel')
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def get_livechat_channel_info(self):
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""" Get the livechat info dict (button text, channel name, ...) for the livechat channel of
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the current website.
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"""
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self.ensure_one()
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if self.channel_id:
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livechat_info = self.channel_id.sudo().get_livechat_info()
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if livechat_info['available']:
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livechat_request_session = self._get_livechat_request_session()
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if livechat_request_session:
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livechat_info['options']['chat_request_session'] = livechat_request_session
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return livechat_info
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return {}
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def _get_livechat_request_session(self):
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"""
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Check if there is an opened chat request for the website livechat channel and the current visitor (from request).
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If so, prepare the livechat session information that will be stored in visitor's cookies
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and used by livechat widget to directly open this session instead of allowing the visitor to
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initiate a new livechat session.
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:param {int} channel_id: channel
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:return: {dict} livechat request session information
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"""
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visitor = self.env['website.visitor']._get_visitor_from_request()
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if visitor:
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# get active chat_request linked to visitor
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chat_request_channel = self.env['mail.channel'].sudo().search([
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('livechat_visitor_id', '=', visitor.id),
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('livechat_channel_id', '=', self.channel_id.id),
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('livechat_active', '=', True),
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('channel_message_ids', '!=', False)
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], order='create_date desc', limit=1)
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if chat_request_channel:
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return {
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"folded": False,
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"id": chat_request_channel.id,
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"operator_pid": [
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chat_request_channel.livechat_operator_id.id,
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chat_request_channel.livechat_operator_id.display_name
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],
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"name": chat_request_channel.name,
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"uuid": chat_request_channel.uuid,
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"type": "chat_request"
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}
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return {}
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