David Beguin
20a7ae2657
In order to be able to flag the livechat as inactive when the visitor left the conversation, livechat_active field is moved to im_livechat module, as it is not linked to website_visitor. This commit is also a preparation for next one, which will implement the close conversation right after the first click on x button in livechat window (at visitor side). We needed the livechat_active flag to be available without website installed. Task ID: 2120210 PR #39939
75 lines
3.5 KiB
Python
75 lines
3.5 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import fields, models, _
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class MailChannel(models.Model):
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_inherit = 'mail.channel'
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livechat_visitor_id = fields.Many2one('website.visitor', string='Visitor')
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def _execute_channel_pin(self, pinned=False):
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""" Override to clean an empty livechat channel.
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This is typically called when the operator send a chat request to a website.visitor
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but don't speak to him and closes the chatter.
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This allows operators to send the visitor a new chat request.
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If active empty livechat channel,
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delete mail_channel as not useful to keep empty chat
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"""
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super(MailChannel, self)._execute_channel_pin(pinned)
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if self.livechat_active and not self.channel_message_ids:
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self.unlink()
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def channel_info(self, extra_info=False):
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"""
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Override to add visitor information on the mail channel infos.
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This will be used to display a banner with visitor informations
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at the top of the livechat channel discussion view in discuss module.
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"""
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channel_infos = super(MailChannel, self).channel_info(extra_info)
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channel_infos_dict = dict((c['id'], c) for c in channel_infos)
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for channel in self:
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visitor = channel.livechat_visitor_id
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if visitor:
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channel_infos_dict[channel.id]['visitor'] = {
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'name': visitor.display_name,
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'country_code': visitor.country_id.code.lower() if visitor.country_id else False,
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'is_connected': visitor.is_connected,
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'history': self._get_visitor_history(visitor),
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'website': visitor.website_id.name,
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'lang': visitor.lang_id.name,
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'partner_id': visitor.partner_id.id,
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}
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return list(channel_infos_dict.values())
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def _get_visitor_history(self, visitor):
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"""
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Prepare history string to render it in the visitor info div on discuss livechat channel view.
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:param visitor: website.visitor of the channel
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:return: arrow separated string containing navigation history information
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"""
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recent_history = self.env['website.track'].search([('page_id', '!=', False), ('visitor_id', '=', visitor.id)], limit=3)
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return ' → '.join(visit.page_id.name + ' (' + visit.visit_datetime.strftime('%H:%M') + ')' for visit in reversed(recent_history))
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def _get_visitor_leave_message(self, operator=False, cancel=False):
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name = _('The visitor') if not self.livechat_visitor_id else self.livechat_visitor_id.display_name
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if cancel:
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message = _("""%s has started a conversation with %s.
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The chat request has been canceled.""") % (name, operator or _('an operator'))
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else:
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message = _('%s has left the conversation.') % name
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return message
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def message_post(self, **kwargs):
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"""Override to mark the visitor as still connected.
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If the message sent is not from the operator (so if it's the visitor or
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odoobot sending closing chat notification, the visitor last action date is updated."""
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message = super(MailChannel, self).message_post(**kwargs)
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message_author_id = message.author_id
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visitor = self.livechat_visitor_id
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if len(self) == 1 and visitor and message_author_id != self.livechat_operator_id:
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visitor._update_visitor_last_visit()
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return message
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