David Beguin
20a7ae2657
In order to be able to flag the livechat as inactive when the visitor left the conversation, livechat_active field is moved to im_livechat module, as it is not linked to website_visitor. This commit is also a preparation for next one, which will implement the close conversation right after the first click on x button in livechat window (at visitor side). We needed the livechat_active flag to be available without website installed. Task ID: 2120210 PR #39939
76 lines
3.9 KiB
Python
76 lines
3.9 KiB
Python
# -*- coding: utf-8 -*-
|
|
# Part of Odoo. See LICENSE file for full copyright and licensing details.
|
|
|
|
from odoo import http, _
|
|
from odoo.http import request
|
|
from odoo.addons.im_livechat.controllers.main import LivechatController
|
|
|
|
|
|
class WebsiteLivechat(LivechatController):
|
|
|
|
@http.route('/livechat', type='http', auth="public", website=True, sitemap=True)
|
|
def channel_list(self, **kw):
|
|
# display the list of the channel
|
|
channels = request.env['im_livechat.channel'].search([('website_published', '=', True)])
|
|
values = {
|
|
'channels': channels
|
|
}
|
|
return request.render('website_livechat.channel_list_page', values)
|
|
|
|
@http.route('/livechat/channel/<model("im_livechat.channel"):channel>', type='http', auth='public', website=True, sitemap=True)
|
|
def channel_rating(self, channel, **kw):
|
|
# get the last 100 ratings and the repartition per grade
|
|
domain = [
|
|
('res_model', '=', 'mail.channel'), ('res_id', 'in', channel.sudo().channel_ids.ids),
|
|
('consumed', '=', True), ('rating', '>=', 1),
|
|
]
|
|
ratings = request.env['rating.rating'].sudo().search(domain, order='create_date desc', limit=100)
|
|
repartition = channel.sudo().channel_ids.rating_get_grades(domain=domain)
|
|
|
|
# compute percentage
|
|
percentage = dict.fromkeys(['great', 'okay', 'bad'], 0)
|
|
for grade in repartition:
|
|
percentage[grade] = round(repartition[grade] * 100.0 / sum(repartition.values()), 1) if sum(repartition.values()) else 0
|
|
|
|
# filter only on the team users that worked on the last 100 ratings and get their detailed stat
|
|
ratings_per_partner = {partner_id: dict(great=0, okay=0, bad=0)
|
|
for partner_id in ratings.mapped('rated_partner_id.id')}
|
|
total_ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), 0)
|
|
rating_texts = {10: 'great', 5: 'okay', 1: 'bad'}
|
|
|
|
for rating in ratings:
|
|
partner_id = rating.rated_partner_id.id
|
|
ratings_per_partner[partner_id][rating_texts[rating.rating]] += 1
|
|
total_ratings_per_partner[partner_id] += 1
|
|
|
|
for partner_id, rating in ratings_per_partner.items():
|
|
for k, v in ratings_per_partner[partner_id].items():
|
|
ratings_per_partner[partner_id][k] = round(100 * v / total_ratings_per_partner[partner_id], 1)
|
|
|
|
# the value dict to render the template
|
|
values = {
|
|
'channel': channel,
|
|
'ratings': ratings,
|
|
'team': channel.sudo().user_ids,
|
|
'percentage': percentage,
|
|
'ratings_per_user': ratings_per_partner
|
|
}
|
|
return request.render("website_livechat.channel_page", values)
|
|
|
|
@http.route('/im_livechat/get_session', type="json", auth='public', cors="*")
|
|
def get_session(self, channel_id, anonymous_name, previous_operator_id=None, **kwargs):
|
|
""" Override to use visitor name instead of 'Visitor' whenever a visitor start a livechat session. """
|
|
visitor_sudo = request.env['website.visitor']._get_visitor_from_request()
|
|
if visitor_sudo:
|
|
anonymous_name = visitor_sudo.display_name
|
|
return super(WebsiteLivechat, self).get_session(channel_id, anonymous_name, previous_operator_id=previous_operator_id, **kwargs)
|
|
|
|
@http.route('/im_livechat/close_empty_livechat', type='json', auth="public")
|
|
def close_empty_livechat(self, uuid):
|
|
""" Called when an operator send a chat request to a visitor but does not speak to him and closes
|
|
the chatter. (when the operator does not complete the 'send chat request' flow in other terms)
|
|
This will clean the chat request and allows operators to send the visitor a new chat request."""
|
|
mail_channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)])
|
|
if mail_channel:
|
|
mail_channel.channel_pin(uuid, False)
|