Alexandre Kühn
7a0aecfca9
Also fix an issue with livechats not being considered in 'chat' filter of messaging menu. Task-Id 2282426 closes odoo/odoo#58468 X-original-commit: 631e52536964763bbfe857305f023e5e67084e95 Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
103 lines
5.5 KiB
Python
103 lines
5.5 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from datetime import datetime, timedelta
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import json
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from odoo import models, api, fields, _
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from odoo.exceptions import UserError
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class WebsiteVisitor(models.Model):
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_inherit = 'website.visitor'
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livechat_operator_id = fields.Many2one('res.partner', compute='_compute_livechat_operator_id', store=True, string='Speaking with')
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livechat_operator_name = fields.Char('Operator Name', related="livechat_operator_id.name")
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mail_channel_ids = fields.One2many('mail.channel', 'livechat_visitor_id',
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string="Visitor's livechat channels", readonly=True)
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session_count = fields.Integer('# Sessions', compute="_compute_session_count")
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@api.depends('mail_channel_ids.livechat_active', 'mail_channel_ids.livechat_operator_id')
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def _compute_livechat_operator_id(self):
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results = self.env['mail.channel'].search_read(
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[('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)],
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['livechat_visitor_id', 'livechat_operator_id']
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)
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visitor_operator_map = {int(result['livechat_visitor_id'][0]): int(result['livechat_operator_id'][0]) for result in results}
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for visitor in self:
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visitor.livechat_operator_id = visitor_operator_map.get(visitor.id, False)
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@api.depends('mail_channel_ids')
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def _compute_session_count(self):
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sessions = self.env['mail.channel'].search([('livechat_visitor_id', 'in', self.ids)])
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session_count = dict.fromkeys(self.ids, 0)
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for session in sessions.filtered(lambda c: c.channel_message_ids):
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session_count[session.livechat_visitor_id.id] += 1
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for visitor in self:
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visitor.session_count = session_count.get(visitor.id, 0)
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def action_send_chat_request(self):
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""" Send a chat request to website_visitor(s).
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This creates a chat_request and a mail_channel with livechat active flag.
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But for the visitor to get the chat request, the operator still has to speak to the visitor.
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The visitor will receive the chat request the next time he navigates to a website page.
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(see _handle_webpage_dispatch for next step)"""
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# check if visitor is available
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unavailable_visitors_count = self.env['mail.channel'].search_count([('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)])
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if unavailable_visitors_count:
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raise UserError(_('Recipients are not available. Please refresh the page to get latest visitors status.'))
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# check if user is available as operator
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for website in self.mapped('website_id'):
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if not website.channel_id:
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raise UserError(_('No Livechat Channel allows you to send a chat request for website %s.', website.name))
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self.website_id.channel_id.write({'user_ids': [(4, self.env.user.id)]})
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# Create chat_requests and linked mail_channels
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mail_channel_vals_list = []
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for visitor in self:
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operator = self.env.user
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country = visitor.country_id
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visitor_name = "%s (%s)" % (visitor.display_name, country.name) if country else visitor.display_name
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channel_partner_to_add = [(4, operator.partner_id.id)]
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if visitor.partner_id:
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channel_partner_to_add.append((4, visitor.partner_id.id))
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else:
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channel_partner_to_add.append((4, self.env.ref('base.public_partner').id))
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mail_channel_vals_list.append({
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'channel_partner_ids': channel_partner_to_add,
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'livechat_channel_id': visitor.website_id.channel_id.id,
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'livechat_operator_id': self.env.user.partner_id.id,
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'channel_type': 'livechat',
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'public': 'private',
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'email_send': False,
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'country_id': country.id,
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'anonymous_name': visitor_name,
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'name': ', '.join([visitor_name, operator.livechat_username if operator.livechat_username else operator.name]),
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'livechat_visitor_id': visitor.id,
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'livechat_active': True,
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})
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if mail_channel_vals_list:
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mail_channels = self.env['mail.channel'].create(mail_channel_vals_list)
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# Open empty chatter to allow the operator to start chatting with the visitor.
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values = {
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'fold_state': 'open',
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'is_minimized': True,
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}
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mail_channels_uuid = mail_channels.mapped('uuid')
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domain = [('partner_id', '=', self.env.user.partner_id.id), ('channel_id.uuid', 'in', mail_channels_uuid)]
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channel_partners = self.env['mail.channel.partner'].search(domain)
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channel_partners.write(values)
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mail_channels_info = mail_channels.channel_info('send_chat_request')
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notifications = []
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for mail_channel_info in mail_channels_info:
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notifications.append([(self._cr.dbname, 'res.partner', operator.partner_id.id), mail_channel_info])
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self.env['bus.bus'].sendmany(notifications)
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def _link_to_partner(self, partner, update_values=None):
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""" Adapt partner in members of related livechats """
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if partner:
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self.mail_channel_ids.channel_partner_ids = [
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(3, self.env.ref('base.public_partner').id),
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(4, partner.id),
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]
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super(WebsiteVisitor, self)._link_to_partner(partner, update_values=update_values)
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