Thibault Delavallée
99c2c2ee1e
PURPOSE
Make digest email and tips more appealing. The goals of these tips are
* to encourage the adoption of other apps (Did you know ?);
* to make Odoo look more fun (Fun tips and tricks, young and dynamic style);
* to show social proof and increase trust (emphasis on already existing
projects / customers to);
SPECIFICATIONS
Digest now use qweb views instead of a standard mail.template record for
rendering as
* template is very custom;
* probability of breaking it while edition the mail template is high;
it is easier to maintain and extend in qweb;
* only body was really used, other mail-related fields were not used;
We therefore remove the mail template data and the field used for it on
the digest model. Template is now forced to a Qweb view.
We can also remove the template_id field. Indeed we think that having
different templates for digests is a really advanced use case we do not
want to support.
Finally kpis and action computation is rewritten. It now returns an unique
structure containing all information in a more neutral way, holding values
for 3 columns. Purpose is to be less date-oriented in data construct and
allow people to use digest qweb template to display a 3-columns KPIs content
even if not related to yesterday / last 7 days / last 30 days.
LINKS
Task ID 2197417
Community PR odoo/odoo#51619
Upgrade PR odoo/upgrade#1256
51 lines
2.8 KiB
Python
51 lines
2.8 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import fields, models
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class Digest(models.Model):
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_inherit = 'digest.digest'
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kpi_livechat_rating = fields.Boolean('% of Happiness')
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kpi_livechat_rating_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_rating_value')
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kpi_livechat_conversations = fields.Boolean('Conversations handled')
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kpi_livechat_conversations_value = fields.Integer(compute='_compute_kpi_livechat_conversations_value')
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kpi_livechat_response = fields.Boolean('Time to answer(sec)', help="Time to answer the user in second.")
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kpi_livechat_response_value = fields.Float(compute='_compute_kpi_livechat_response_value')
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def _compute_kpi_livechat_rating_value(self):
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channels = self.env['mail.channel'].search([('livechat_operator_id', '=', self.env.user.partner_id.id)])
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for record in self:
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start, end, company = record._get_kpi_compute_parameters()
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domain = [
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('create_date', '>=', start), ('create_date', '<', end),
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('rated_partner_id', '=', self.env.user.partner_id.id)
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]
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ratings = channels.rating_get_grades(domain)
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record.kpi_livechat_rating_value = ratings['great'] * 100 / sum(ratings.values()) if sum(ratings.values()) else 0
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def _compute_kpi_livechat_conversations_value(self):
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for record in self:
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start, end, company = record._get_kpi_compute_parameters()
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record.kpi_livechat_conversations_value = self.env['mail.channel'].search_count([
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('channel_type', '=', 'livechat'),
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('livechat_operator_id', '=', self.env.user.partner_id.id),
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('create_date', '>=', start), ('create_date', '<', end)
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])
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def _compute_kpi_livechat_response_value(self):
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for record in self:
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start, end, company = record._get_kpi_compute_parameters()
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response_time = self.env['im_livechat.report.operator'].sudo().read_group([
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('start_date', '>=', start), ('start_date', '<', end),
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('partner_id', '=', self.env.user.partner_id.id)], ['partner_id', 'time_to_answer'], ['partner_id'])
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record.kpi_livechat_response_value = "%.2f" % sum([response['time_to_answer'] for response in response_time]) or 0
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def _compute_kpis_actions(self, company, user):
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res = super(Digest, self)._compute_kpis_actions(company, user)
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res['kpi_livechat_rating'] = 'im_livechat.rating_rating_action_livechat_report'
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res['kpi_livechat_conversations'] = 'im_livechat.im_livechat_report_operator_action'
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res['kpi_livechat_response'] = 'im_livechat.im_livechat_report_channel_time_to_answer_action'
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return res
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