David Beguin
1832d17d21
im_livechat main controller was referring to website.visitor but this module is not depending on website. The usage of website visitor's name should have been done in website_livechat module. This commit fix this issue. Task ID: 2116715 PR #40732 closes odoo/odoo#40884 X-original-commit: defb98c1083e55ff02f290c3c6257a4ca8dc7d1f Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
86 lines
4.5 KiB
Python
86 lines
4.5 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import http, _
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from odoo.http import request
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from odoo.addons.im_livechat.controllers.main import LivechatController
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class WebsiteLivechat(LivechatController):
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@http.route('/livechat', type='http', auth="public", website=True, sitemap=True)
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def channel_list(self, **kw):
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# display the list of the channel
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channels = request.env['im_livechat.channel'].search([('website_published', '=', True)])
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values = {
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'channels': channels
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}
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return request.render('website_livechat.channel_list_page', values)
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@http.route('/livechat/channel/<model("im_livechat.channel"):channel>', type='http', auth='public', website=True, sitemap=True)
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def channel_rating(self, channel, **kw):
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# get the last 100 ratings and the repartition per grade
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domain = [
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('res_model', '=', 'mail.channel'), ('res_id', 'in', channel.sudo().channel_ids.ids),
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('consumed', '=', True), ('rating', '>=', 1),
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]
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ratings = request.env['rating.rating'].sudo().search(domain, order='create_date desc', limit=100)
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repartition = channel.sudo().channel_ids.rating_get_grades(domain=domain)
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# compute percentage
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percentage = dict.fromkeys(['great', 'okay', 'bad'], 0)
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for grade in repartition:
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percentage[grade] = round(repartition[grade] * 100.0 / sum(repartition.values()), 1) if sum(repartition.values()) else 0
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# filter only on the team users that worked on the last 100 ratings and get their detailed stat
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ratings_per_partner = {partner_id: dict(great=0, okay=0, bad=0)
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for partner_id in ratings.mapped('rated_partner_id.id')}
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total_ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), 0)
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rating_texts = {10: 'great', 5: 'okay', 1: 'bad'}
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for rating in ratings:
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partner_id = rating.rated_partner_id.id
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ratings_per_partner[partner_id][rating_texts[rating.rating]] += 1
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total_ratings_per_partner[partner_id] += 1
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for partner_id, rating in ratings_per_partner.items():
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for k, v in ratings_per_partner[partner_id].items():
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ratings_per_partner[partner_id][k] = round(100 * v / total_ratings_per_partner[partner_id], 1)
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# the value dict to render the template
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values = {
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'channel': channel,
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'ratings': ratings,
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'team': channel.sudo().user_ids,
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'percentage': percentage,
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'ratings_per_user': ratings_per_partner
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}
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return request.render("website_livechat.channel_page", values)
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@http.route('/im_livechat/get_session', type="json", auth='public', cors="*")
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def get_session(self, channel_id, anonymous_name, previous_operator_id=None, **kwargs):
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""" Override to use visitor name instead of 'Visitor' whenever a visitor start a livechat session. """
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visitor_sudo = request.env['website.visitor']._get_visitor_from_request()
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if visitor_sudo:
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anonymous_name = visitor_sudo.display_name
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return super(WebsiteLivechat, self).get_session(channel_id, anonymous_name, previous_operator_id=previous_operator_id, **kwargs)
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@http.route('/im_livechat/visitor_leave_session', type='json', auth="public")
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def visitor_leave_session(self, uuid):
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""" Called when the livechat visitor leaves the conversation.
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This will clean the chat request and warn the operator that the conversation is over.
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This allows also to re-send a new chat request to the visitor, as while the visitor is
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in conversation with an operator, it's not possible to send the visitor a chat request."""
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mail_channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)])
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if mail_channel:
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mail_channel.close_livechat_request_session()
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@http.route('/im_livechat/close_empty_livechat', type='json', auth="public")
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def close_empty_livechat(self, uuid):
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""" Called when an operator send a chat request to a visitor but does not speak to him and closes
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the chatter. (when the operator does not complete the 'send chat request' flow in other terms)
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This will clean the chat request and allows operators to send the visitor a new chat request."""
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mail_channel = request.env['mail.channel'].sudo().search([('uuid', '=', uuid)])
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if mail_channel:
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mail_channel.channel_pin(uuid, False)
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