David Beguin
ce20c29f82
This commit adds more precision about ratings per operators for a specific channel. Only the operators that have been rated on the last 100 feedbacks have their statistics displayed. The other operators that did not worked (or have not been rated) on the last 100 feedbacks are still displayed but are flaged as 'Not rated yet', so we still can see who is working on this channel. Task ID : 1895998 Closes PR #28283
58 lines
2.6 KiB
Python
58 lines
2.6 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import http
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from odoo.http import request
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class WebsiteLivechat(http.Controller):
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@http.route('/livechat/', type='http', auth="public", website=True)
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def channel_list(self, **kw):
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# display the list of the channel
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channels = request.env['im_livechat.channel'].search([('website_published', '=', True)])
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values = {
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'channels': channels
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}
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return request.render('website_livechat.channel_list_page', values)
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@http.route('/livechat/channel/<model("im_livechat.channel"):channel>', type='http', auth='public', website=True)
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def channel_rating(self, channel, **kw):
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# get the last 100 ratings and the repartition per grade
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domain = [
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('res_model', '=', 'mail.channel'), ('res_id', 'in', channel.sudo().channel_ids.ids),
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('consumed', '=', True), ('rating', '>=', 1),
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]
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ratings = request.env['rating.rating'].search(domain, order='create_date desc', limit=100)
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repartition = channel.sudo().channel_ids.rating_get_grades(domain=domain)
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# compute percentage
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percentage = dict.fromkeys(['great', 'okay', 'bad'], 0)
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for grade in repartition:
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percentage[grade] = round(repartition[grade] * 100.0 / sum(repartition.values()), 1) if sum(repartition.values()) else 0
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# filter only on the team users that worked on the last 100 ratings and get their detailed stat
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ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), dict.fromkeys(['great', 'okay', 'bad'], 0))
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total_ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), 0)
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rating_texts = {10: 'great', 5: 'okay', 1: 'bad'}
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for rating in ratings:
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partner_id = rating.rated_partner_id.id
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ratings_per_partner[partner_id][rating_texts[rating.rating]] += 1
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total_ratings_per_partner[partner_id] += 1
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for partner_id, rating in ratings_per_partner.items():
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for k, v in ratings_per_partner[partner_id].items():
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ratings_per_partner[partner_id][k] = round(100 * v / total_ratings_per_partner[partner_id], 1)
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# the value dict to render the template
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values = {
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'channel': channel,
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'ratings': ratings,
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'team': channel.sudo().user_ids,
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'percentage': percentage,
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'ratings_per_user': ratings_per_partner
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}
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return request.render("website_livechat.channel_page", values)
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