Florian Charlier
bd5a68a1a7
Also impacts mass_mailing_sms, test_mail_sms, test_mass_mailing This PR adds support to receive sms delivery reports. Before this PR, an SMS was considered 'sent' when successfully handled by the third party. The user couldn't know if/when an SMS was actually sent for delivery or delivered to the recipient's device. This was similar to the behavior for emails as delivery reports are not commonly used (and not supported in Odoo). With this work, the SMS `pending` state is introduced in mail, mass_mailing, sms and mass_mailing_sms contexts although only fully used in the latter two modules (+tests of course). Because of the huge cost related to upgrading very large existing databases, the following compromises were made: 1. An email and sms notification/trace SENT means DELIVERED. Those that are sent but NOT DELIVERED are PENDING. The difference between email and sms traces reinforced with this PR is that an email sent will be counted as "sent" ~ "delivered" unless an error is returned for emails while for SMS it can only be reached if a delivery report is received. 2. The Link between an SMS uuid (shared with trusted parties) and the tracking records (notifications or traces) is done via an explicit relationship table (sms_tracker) instead of via a new field. This however allowed to nicely concentrate the state update logic. A `process` state is added to represent an intermediate step in the sending process, such as held at IAP for SMS. A few adjustments are also included to update for IAP api v3. Also, adapts and includes new tests. Task-2560666 Part-of: odoo/odoo#133392
Odoo Mass Mailing
Easily send mass mailing to your leads, opportunities or customers with Odoo Email Marketing. Track marketing campaigns performance to improve conversion rates. Design professional emails and reuse templates in a few clicks.
Send Professional Emails
Import database of prospects or filter on existing leads, opportunities and customers in just a few clicks.
Define email templates to reuse content or specific design for your newsletter. Setup several email servers with their own IP/domain to optimise opening rates.
Organize Marketing Campaigns
Design, Send, Track by Campaigns with our Lead Automation app.
Get real time statistics on campaigns performance to improve your conversion rate. Track mails sent, received, opened and answered.
Easily manage your marketing campaigns, discussion groups, leads and opportunities in one simple and powerful platform.
Integrated with Odoo Apps
Get access to mass mailing features from every Odoo app to improve the way your users communicate.
Send template of emails from Odoo CRM opportunities, select leads based on marketing segments, send job offers and automate answers to applicants, reuse email template in the lead automation marketing campaigns.
Answers to your emails appears automatically in the history of every document with the social network module.
Clean Your Lead Database
Get a clean lead database that improves over the time using the performance of your mails. Odoo handle bounce mails efficiently, flag erroneous leads accordingly and gives you statistics on the quality of your leads.
One click emails send
The marketing department will love working on campaigns. But you can also give a one click mass mailing facility to all others users on their own prospects or documents.
Select a few documents (e.g. leads, support tickets, suppliers, applicants, ...) and send emails to their contacts in one click, reusing existing emails templates.
Follow-up On Answers
The chatter feature enables you to communicate faster and more efficiently with your customer. Get documents created automatically (leads, opportunities, tasks, ...) based on answers to your mass mailing campaigns Follow the discussion directly on the business documents within Odoo or via email.
Get all the negotiations and discussions attached to the right document and relevent managers notified on specific events.
Campaigns Dashboard
Get the insights you need to make smarter marketing campaign. Track statistics per campaign: bounce rates, sent mails, best content, etc. The clear dashboards gives you a direct overview of your campaign performance.
Fully Integrated With Others Apps
Define automation rules (e.g. ask a salesperson to call, send an email, ...) based on triggers (no activity since 20 days, answered a promotional email, etc.)
Optimize campaigns from lead to close, on every channel. Make smarter decisions about where to invest and show the impact of your marketing activities on your company's bottom line.
Integrate a contact form in your website easily. Forms submissions create leads automatically in Odoo CRM. Leads can be used in marketing campaigns.
Manage your sales funnel with no effort. Attract leads, follow-up on phone calls and meetings. Analyse the quality of your leads to make informed decisions and save time by integrating emails directly into the application.