Steps to reproduce:
1.) Create a custom email domain and incoming email server on a database, set the
Actions to Perform on Incoming Mails to Create a new record: Helpdesk Ticket.
2.) Set an email alias for a Helpdesk team, set the assignment method to
balanced/random, assign some users to the team.
3.) Set another email address to forward emails to the alias for the Helpdesk team.
4.) Emails received directly by the email alias will create tickets and assign
properly, emails that are forwarded to the email alias will fall back on assignment
defaults.
Explanation:
When we get the "Delivered-To" field for the message dictionnary we use
decode_message_header and the message.get_all() function, this function
returns a list with two addresses but it is transformed back into a string
in decode_message_header with a space as separator. This create an issue
when we use email_split_and_format on this string as it uses
email.utils.getaddresses that expects a list of headers field or a text
where addresses are separated with a comma instead of a string with the
header fields separated by " ". Because of that getaddresses fails to get
the right addresses and the recipients field of the message dictionnary is
missing the right address. Hence when we check if the alias is in this
values it does not find it and use the default fall back.
Solution:
To solve the issue we set the separator as a comma in decode_message_header.
opw-2917543
closesodoo/odoo#98761
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
mafo-odoo
6e9e7d32cc