David Beguin
9c9032e664
Purpose
=======
Whenever a visitor start a livechat session but finally close the session
without sending any messages, the livechat session is empty and stay in DB.
Livechat session counter counts all the sessions (with and without message)
but when opening the sessions tree view, the view is filtered by default on
session with messages. There is no reason to see the empty sessions as it
does not give any information (except "the visitor hesitated to start
livechat and finally did not" which is quite useless info)
The goal is to keep only sessions with messages.
When the visitor is closing the livechat window, if the session is empty,
the session should be deleted. But what happens if a visitor start a livechat
session, send no message and just leave the website without closing the
livechat window ? --> empty live chat session will remains in database.
The ir_autovacuum already handle the deletion of empty sessions to main a
clean DB.
Specifications
==============
- Apply 'with messages' domain on session count in the livechat channel view
- Apply 'with messages' domain on session count in the lead view
- Apply 'with messages' domain on livechat session view
- Remove With message filter
- Remove Without message filter
- If send message on a deleted session :
just tell the visitor that operator is not available anymore
AND delete livechat session cookie (as he waited 1 day to send a message)
Empty sessions becomes invisible : not possible for users to see empty session
(in count or in views) and cron is cleaning empty sessions every day.
This commit also adapts visitor session count and view accordingly.
Task ID: 2146962
PR #41065
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
79 lines
4.3 KiB
Python
79 lines
4.3 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from datetime import datetime, timedelta
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import json
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from odoo import models, api, fields, _
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from odoo.exceptions import UserError
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class WebsiteVisitor(models.Model):
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_inherit = 'website.visitor'
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livechat_operator_id = fields.Many2one('res.partner', compute='_compute_livechat_operator_id', store=True, string='Speaking with')
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livechat_operator_name = fields.Char('Operator Name', related="livechat_operator_id.name")
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mail_channel_ids = fields.One2many('mail.channel', 'livechat_visitor_id',
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string="Visitor's livechat channels", readonly=True)
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session_count = fields.Integer('# Sessions', compute="_compute_session_count")
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@api.depends('mail_channel_ids.livechat_active', 'mail_channel_ids.livechat_operator_id')
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def _compute_livechat_operator_id(self):
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results = self.env['mail.channel'].search_read(
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[('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)],
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['livechat_visitor_id', 'livechat_operator_id']
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)
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visitor_operator_map = {int(result['livechat_visitor_id'][0]): int(result['livechat_operator_id'][0]) for result in results}
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for visitor in self:
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visitor.livechat_operator_id = visitor_operator_map.get(visitor.id, False)
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@api.depends('mail_channel_ids')
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def _compute_session_count(self):
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sessions = self.env['mail.channel'].search([('livechat_visitor_id', 'in', self.ids)])
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session_count = dict.fromkeys(self.ids, 0)
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for session in sessions.filtered(lambda c: c.channel_message_ids):
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session_count[session.livechat_visitor_id.id] += 1
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for visitor in self:
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visitor.session_count = session_count.get(visitor.id, 0)
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def action_send_chat_request(self):
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""" Send a chat request to website_visitor(s).
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This creates a chat_request and a mail_channel with livechat active flag.
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But for the visitor to get the chat request, the operator still has to speak to the visitor.
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The visitor will receive the chat request the next time he navigates to a website page.
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(see _handle_webpage_dispatch for next step)"""
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# check if visitor is available
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unavailable_visitors_count = self.env['mail.channel'].search_count([('livechat_visitor_id', 'in', self.ids), ('livechat_active', '=', True)])
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if unavailable_visitors_count:
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raise UserError(_('Recipients are not available. Please refresh the page to get latest visitors status.'))
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# check if user is available as operator
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for website in self.mapped('website_id'):
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if not website.channel_id:
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raise UserError(_('No Livechat Channel allows you to send a chat request for website %s.' % website.name))
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self.website_id.channel_id.write({'user_ids': [(4, self.env.user.id)]})
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# Create chat_requests and linked mail_channels
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mail_channel_vals_list = []
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for visitor in self:
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operator = self.env.user
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country = visitor.country_id
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visitor_name = "%s (%s)" % (visitor.display_name, country.name) if country else visitor.display_name
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mail_channel_vals_list.append({
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'channel_partner_ids': [(4, operator.partner_id.id)],
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'livechat_channel_id': visitor.website_id.channel_id.id,
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'livechat_operator_id': self.env.user.partner_id.id,
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'channel_type': 'livechat',
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'public': 'private',
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'email_send': False,
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'country_id': country.id,
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'anonymous_name': visitor_name,
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'name': ', '.join([visitor_name, operator.livechat_username if operator.livechat_username else operator.name]),
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'livechat_visitor_id': visitor.id,
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'livechat_active': True,
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})
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if mail_channel_vals_list:
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mail_channels = self.env['mail.channel'].create(mail_channel_vals_list)
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# Open empty chatter to allow the operator to start chatting with the visitor.
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mail_channels_info = mail_channels.channel_info('channel_minimize')
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for mail_channel_info in mail_channels_info:
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self.env['bus.bus'].sendone((self._cr.dbname, 'res.partner', operator.partner_id.id), mail_channel_info)
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