This feature supports the use case of:
- a customer receives a delivery from you.
- there is a defective product in the delivery
- they schedule a repair (RO) + return (picking) for the product
We want to ease the creation/management of the repair order associated
with the return, therefore the following features are added:
- Create links between ROs and return pickings (smart button in return
of all repairs associated with it + field in RO)
- Option (requires active setting) to create RO(s) directly from a
return picking
Implementation notes:
- Because return picking type doesn't have its own "Type of Operation"
(it is 'code'='incoming'), we default to only incoming picking types
that have at least 1 other picking type it is the
'return_picking_type_id' of.
- Originally a Wizard for choosing which/how many products should have
ROs created for them was designed (i.e. to match return wizard + to
multi-create ROs), but this was determined to be too complicated due
to SN/lot selection. Instead simple approach of creating a single RO
each time button is pushed was implemented to match the helpdesk >
repair button workflow.
- ROs are purposely allowed for 'draft' and 'cancelled' returns/moves to
support different types of workflows (e.g. RO is confirmed before
return is)
closesodoo/odoo#85157
Task: 2732517
Signed-off-by: Arnold Moyaux <arm@odoo.com>
Tiffany Chang (tic)
bee32f88d4