fja-odoo
950f252ba6
It is just a partner_id not a user related field task-2072877 closes odoo/odoo#37102 Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
84 lines
4.3 KiB
Python
84 lines
4.3 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import fields, models, _
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class MailChannel(models.Model):
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_inherit = 'mail.channel'
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livechat_visitor_id = fields.Many2one('website.visitor', string='Visitor')
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livechat_active = fields.Boolean('Is livechat ongoing?', help='Livechat session is not considered as active if the visitor left the conversation.')
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def _execute_channel_pin(self, pinned=False):
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""" Override to clean an empty livechat channel.
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This is typically called when the operator send a chat request to a website.visitor
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but don't speak to him and closes the chatter.
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This allows operators to send the visitor a new chat request.
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If active empty livechat channel,
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delete mail_channel as not useful to keep empty chat
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"""
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super(MailChannel, self)._execute_channel_pin(pinned)
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if self.livechat_active and not self.channel_message_ids:
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self.unlink()
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def channel_info(self, extra_info=False):
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"""
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Override to add visitor information on the mail channel infos.
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This will be used to display a banner with visitor informations
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at the top of the livechat channel discussion view in discuss module.
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"""
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channel_infos = super(MailChannel, self).channel_info(extra_info)
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channel_infos_dict = dict((c['id'], c) for c in channel_infos)
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for channel in self:
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visitor = channel.livechat_visitor_id
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if visitor:
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channel_infos_dict[channel.id]['visitor'] = {
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'name': visitor.display_name,
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'country_code': visitor.country_id.code.lower() if visitor.country_id else False,
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'is_connected': visitor.is_connected,
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'history': self._get_visitor_history(visitor),
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'website': visitor.website_id.name,
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'lang': visitor.lang_id.name,
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'partner_id': visitor.partner_id.id,
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}
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return list(channel_infos_dict.values())
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def _get_visitor_history(self, visitor):
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"""
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Prepare history string to render it in the visitor info div on discuss livechat channel view.
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:param visitor: website.visitor of the channel
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:return: arrow separated string containing navigation history information
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"""
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recent_history = self.env['website.track'].search([('page_id', '!=', False), ('visitor_id', '=', visitor.id)], limit=3)
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return ' → '.join(visit.page_id.name + ' (' + visit.visit_datetime.strftime('%H:%M') + ')' for visit in reversed(recent_history))
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def close_livechat_request_session(self, type='leave', **kwargs):
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""" Set deactivate the livechat channel and notify (the operator) the reason of closing the session."""
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self.ensure_one()
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if self.livechat_active:
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self.livechat_active = False
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# avoid useless notification if the channel is empty
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if not self.channel_message_ids:
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return
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# Notify that the visitor has left the conversation
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name = _('The visitor') if not self.livechat_visitor_id else self.livechat_visitor_id.display_name
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if type == 'cancel':
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message = _('has started a conversation with %s. The chat request has been canceled.') % kwargs.get('speaking_with', 'an operator')
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else:
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message = _('has left the conversation.')
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leave_message = '%s %s' % (name, message)
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self.message_post(author_id=self.env.ref('base.user_root').sudo().partner_id.id,
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body=leave_message, message_type='comment', subtype='mt_comment')
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def message_post(self, **kwargs):
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"""Override to mark the visitor as still connected.
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If the message sent is not from the operator (so if it's the visitor or
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odoobot sending closing chat notification, the visitor last action date is updated."""
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message = super(MailChannel, self).message_post(**kwargs)
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message_author_id = message.author_id
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visitor = self.livechat_visitor_id
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if len(self) == 1 and visitor and message_author_id != self.livechat_operator_id:
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visitor._update_visitor_last_visit()
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return message
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