Issue
- Set outgoing mail server
- Install Online Ticket Submission
- Publish an Helpdesk Team
- Log out
- Create a ticket from the helpdesk form
The user who created the ticket is "Public User"
He has no email address, so the mail is not sent
Cause
insert_record method in website_form/main.py uses .sudo()
In v12 => sudo replaces the user in env by the superuser => ok
In v13 => sudo adds a flag "su" and does not replace the user in env
Solution
Add a with_user(SUPERUSER_ID) to the create method's call in
insert_record
OPW-2196668
closesodoo/odoo#46835
X-original-commit: 761ae16634b14bec7be522666bb2163490566ecc
Signed-off-by: Jason Van Malder (jvm) <jvm@odoo.com>