# -*- coding: utf-8 -*- ############################################################################## # # OpenERP, Open Source Management Solution # Copyright (C) 2004-2010 Tiny SPRL (). # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU Affero General Public License as # published by the Free Software Foundation, either version 3 of the # License, or (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU Affero General Public License for more details. # # You should have received a copy of the GNU Affero General Public License # along with this program. If not, see . # ############################################################################## import time import re import os import base64 import tools import mx.DateTime from tools.translate import _ from osv import fields from osv import osv from osv import orm from osv.orm import except_orm MAX_LEVEL = 15 AVAILABLE_STATES = [ ('draft','Draft'), ('open','Open'), ('cancel', 'Cancelled'), ('done', 'Closed'), ('pending','Pending') ] AVAILABLE_PRIORITIES = [ ('5','Lowest'), ('4','Low'), ('3','Normal'), ('2','High'), ('1','Highest') ] icon_lst = { 'form':'STOCK_NEW', 'tree':'STOCK_JUSTIFY_FILL', 'calendar':'STOCK_SELECT_COLOR' } class crm_case_section(osv.osv): _name = "crm.case.section" _description = "Case Section" _order = "name" _columns = { 'name': fields.char('Case Section',size=64, required=True, translate=True), 'code': fields.char('Section Code',size=8), 'active': fields.boolean('Active', help="If the active field is set to true, it will allow you to hide the case section without removing it."), 'allow_unlink': fields.boolean('Allow Delete', help="Allows to delete non draft cases"), 'user_id': fields.many2one('res.users', 'Responsible User'), 'reply_to': fields.char('Reply-To', size=64, help="The email address put in the 'Reply-To' of all emails sent by Open ERP about cases in this section"), 'parent_id': fields.many2one('crm.case.section', 'Parent Section'), 'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Sections'), } _defaults = { 'active': lambda *a: 1, 'allow_unlink': lambda *a: 1, } _sql_constraints = [ ('code_uniq', 'unique (code)', 'The code of the section must be unique !') ] def _check_recursion(self, cr, uid, ids): level = 100 while len(ids): cr.execute('select distinct parent_id from crm_case_section where id =ANY(%s)',(ids,)) ids = filter(None, map(lambda x:x[0], cr.fetchall())) if not level: return False level -= 1 return True _constraints = [ (_check_recursion, 'Error ! You cannot create recursive sections.', ['parent_id']) ] def name_get(self, cr, uid, ids, context={}): if not len(ids): return [] reads = self.read(cr, uid, ids, ['name','parent_id'], context) res = [] for record in reads: name = record['name'] if record['parent_id']: name = record['parent_id'][1]+' / '+name res.append((record['id'], name)) return res crm_case_section() class crm_case_categ(osv.osv): _name = "crm.case.categ" _description = "Category of case" _columns = { 'name': fields.char('Case Category Name', size=64, required=True, translate=True), 'probability': fields.float('Probability (%)', required=True), 'section_id': fields.many2one('crm.case.section', 'Case Section'), 'object_id': fields.many2one('ir.model','Object Name'), } def _find_object_id(self, cr, uid, context=None): object_id = context and context.get('object_id', False) or False ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)]) return ids and ids[0] _defaults = { 'probability': lambda *args: 0.0, 'object_id' : _find_object_id } # crm_case_categ() class crm_case_resource_type(osv.osv): _name = "crm.case.resource.type" _description = "Resource Type of case" _rec_name = "name" _columns = { 'name': fields.char('Case Resource Type', size=64, required=True, translate=True), 'section_id': fields.many2one('crm.case.section', 'Case Section'), 'object_id': fields.many2one('ir.model','Object Name'), } def _find_object_id(self, cr, uid, context=None): object_id = context and context.get('object_id', False) or False ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)]) return ids and ids[0] _defaults = { 'object_id' : _find_object_id } crm_case_resource_type() class crm_case_stage(osv.osv): _name = "crm.case.stage" _description = "Stage of case" _rec_name = 'name' _order = "sequence" _columns = { 'name': fields.char('Stage Name', size=64, required=True, translate=True), 'section_id': fields.many2one('crm.case.section', 'Case Section'), 'sequence': fields.integer('Sequence', help="Gives the sequence order when displaying a list of case stages."), 'object_id': fields.many2one('ir.model','Object Name'), } def _find_object_id(self, cr, uid, context=None): object_id = context and context.get('object_id', False) or False ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)]) return ids and ids[0] _defaults = { 'sequence': lambda *args: 1, 'object_id' : _find_object_id } crm_case_stage() class crm_case_rule(osv.osv): _name = "crm.case.rule" _description = "Case Rule" _columns = { 'name': fields.char('Rule Name',size=64, required=True), 'active': fields.boolean('Active', help="If the active field is set to true, it will allow you to hide the case rule without removing it."), 'sequence': fields.integer('Sequence', help="Gives the sequence order when displaying a list of case rules."), 'trg_state_from': fields.selection([('',''),('escalate','Escalate')]+AVAILABLE_STATES, 'Case State', size=16), 'trg_state_to': fields.selection([('',''),('escalate','Escalate')]+AVAILABLE_STATES, 'Button Pressed', size=16), 'trg_date_type': fields.selection([ ('none','None'), ('create','Creation Date'), ('action_last','Last Action Date'), ('deadline','Deadline'), ('date','Date'), ], 'Trigger Date', size=16), 'trg_date_range': fields.integer('Delay after trigger date',help="Delay After Trigger Date, specifies you can put a negative number " \ "if you need a delay before the trigger date, like sending a reminder 15 minutes before a meeting."), 'trg_date_range_type': fields.selection([('minutes', 'Minutes'),('hour','Hours'),('day','Days'),('month','Months')], 'Delay type'), 'trg_section_id': fields.many2one('crm.case.section', 'Section'), # 'trg_categ_id': fields.many2one('crm.case.categ', 'Category', domain="[('section_id','=',trg_section_id)]"), 'trg_user_id': fields.many2one('res.users', 'Responsible'), 'trg_partner_id': fields.many2one('res.partner', 'Partner'), 'trg_partner_categ_id': fields.many2one('res.partner.category', 'Partner Category'), 'trg_priority_from': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Minimum Priority'), 'trg_priority_to': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Maximim Priority'), 'trg_max_history': fields.integer('Maximum Communication History'), 'act_method': fields.char('Call Object Method', size=64), 'act_state': fields.selection([('','')]+AVAILABLE_STATES, 'Set state to', size=16), 'act_section_id': fields.many2one('crm.case.section', 'Set section to'), 'act_user_id': fields.many2one('res.users', 'Set responsible to'), 'act_priority': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Set priority to'), 'act_email_cc': fields.char('Add watchers (Cc)', size=250, help="These people will receive a copy of the future communication between partner and users by email"), 'act_remind_partner': fields.boolean('Remind Partner', help="Check this if you want the rule to send a reminder by email to the partner."), 'act_remind_user': fields.boolean('Remind responsible', help="Check this if you want the rule to send a reminder by email to the user."), 'act_remind_attach': fields.boolean('Remind with attachment', help="Check this if you want that all documents attached to the case be attached to the reminder email sent."), 'act_mail_to_user': fields.boolean('Mail to responsible',help="Check this if you want the rule to send an email to the responsible person."), 'act_mail_to_partner': fields.boolean('Mail to partner',help="Check this if you want the rule to send an email to the partner."), 'act_mail_to_watchers': fields.boolean('Mail to watchers (CC)',help="Check this if you want the rule to mark CC(mail to any other person defined in actions)."), 'act_mail_to_email': fields.char('Mail to these emails', size=128,help="Email-id of the persons whom mail is to be sent"), 'act_mail_body': fields.text('Mail body',help="Content of mail"), 'regex_name' : fields.char('Regular Expression on Case Name', size=128), 'regex_history' : fields.char('Regular Expression on Case History', size=128), 'server_action_id' : fields.many2one('ir.actions.server','Server Action',help="Describes the action name." \ "eg:on which object which ation to be taken on basis of which condition"), } _defaults = { 'active': lambda *a: 1, 'trg_date_type': lambda *a: 'none', 'trg_date_range_type': lambda *a: 'day', 'act_mail_to_user': lambda *a: 0, 'act_remind_partner': lambda *a: 0, 'act_remind_user': lambda *a: 0, 'act_mail_to_partner': lambda *a: 0, 'act_mail_to_watchers': lambda *a: 0, } _order = 'sequence' def _check(self, cr, uid, ids=False, context={}): ''' Function called by the scheduler to process cases for date actions Only works on not done and cancelled cases ''' cr.execute('select * from crm_case \ where (date_action_last<%s or date_action_last is null) \ and (date_action_next<=%s or date_action_next is null) \ and state not in (\'cancel\',\'done\')', (time.strftime("%Y-%m-%d %H:%M:%S"), time.strftime('%Y-%m-%d %H:%M:%S'))) ids2 = map(lambda x: x[0], cr.fetchall() or []) case_obj = self.pool.get('crm.case') cases = case_obj.browse(cr, uid, ids2, context) return case_obj._action(cr, uid, cases, False, context=context) def _check_mail(self, cr, uid, ids, context=None): caseobj = self.pool.get('crm.case') emptycase = orm.browse_null() for rule in self.browse(cr, uid, ids): if rule.act_mail_body: try: caseobj.format_mail(emptycase, rule.act_mail_body) except (ValueError, KeyError, TypeError): return False return True _constraints = [ (_check_mail, 'Error: The mail is not well formated', ['act_mail_body']), ] crm_case_rule() def _links_get(self, cr, uid, context={}): obj = self.pool.get('res.request.link') ids = obj.search(cr, uid, []) res = obj.read(cr, uid, ids, ['object', 'name'], context) return [(r['object'], r['name']) for r in res] class crm_case(osv.osv): _name = "crm.case" _description = "Case" def _email_last(self, cursor, user, ids, name, arg, context=None): res = {} for case in self.browse(cursor, user, ids): if case.history_line: res[case.id] = case.history_line[0].description else: res[case.id] = False return res def copy(self, cr, uid, id, default=None, context={}): if not default: default = {} default.update( {'state':'draft', 'id':False}) return super(crm_case, self).copy(cr, uid, id, default, context) def _get_log_ids(self, cr, uid, ids, field_names, arg, context={}): result = {} history_obj = False model_obj = self.pool.get('ir.model') if 'history_line' in field_names: history_obj = self.pool.get('crm.case.history') name = 'history_line' if 'log_ids' in field_names: history_obj = self.pool.get('crm.case.log') name = 'log_ids' if not history_obj: return result for case in self.browse(cr, uid, ids, context): model_ids = model_obj.search(cr, uid, [('model','=',case._name)]) history_ids = history_obj.search(cr, uid, [('model_id','=',model_ids[0]),('res_id','=',case.id)]) if history_ids: result[case.id] = {name:history_ids} else: result[case.id] = {name:[]} return result _columns = { 'id': fields.integer('ID', readonly=True), 'name': fields.char('Description', size=1024, required=True), 'active': fields.boolean('Active', help="If the active field is set to true, it will allow you to hide the case without removing it."), 'description': fields.text('Your action'), 'section_id': fields.many2one('crm.case.section', 'Section', select=True, help='Section to which Case belongs to. Define Responsible user and Email account for mail gateway.'), 'email_from': fields.char('Partner Email', size=128, help="These people will receive email."), 'email_cc': fields.char('Watchers Emails', size=252 , help="These people will receive a copy of the future" \ " communication between partner and users by email"), 'email_last': fields.function(_email_last, method=True, string='Latest E-Mail', type='text'), 'partner_id': fields.many2one('res.partner', 'Partner'), 'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', domain="[('partner_id','=',partner_id)]"), 'date': fields.datetime('Date'), 'create_date': fields.datetime('Created' ,readonly=True), 'date_deadline': fields.datetime('Deadline'), 'user_id': fields.many2one('res.users', 'Responsible'), 'history_line': fields.function(_get_log_ids, method=True, type='one2many', multi="history_line", relation="crm.case.history", string="Communication"), 'log_ids': fields.function(_get_log_ids, method=True, type='one2many', multi="log_ids", relation="crm.case.log", string="Logs History"), 'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True, help='The state is set to \'Draft\', when a case is created.\ \nIf the case is in progress the state is set to \'Open\'.\ \nWhen the case is over, the state is set to \'Done\'.\ \nIf the case needs to be reviewed then the state is set to \'Pending\'.'), 'date_action_last': fields.datetime('Last Action', readonly=1), 'date_action_next': fields.datetime('Next Action', readonly=1), 'company_id': fields.many2one('res.company','Company'), } def _get_default_partner_address(self, cr, uid, context): if not context.get('portal',False): return False return self.pool.get('res.users').browse(cr, uid, uid, context).address_id.id def _get_default_partner(self, cr, uid, context): if not context.get('portal',False): return False user = self.pool.get('res.users').browse(cr, uid, uid, context) if not user.address_id: return False return user.address_id.partner_id.id def _get_default_email(self, cr, uid, context): if not context.get('portal',False): return False user = self.pool.get('res.users').browse(cr, uid, uid, context) if not user.address_id: return False return user.address_id.email def _get_default_user(self, cr, uid, context): if context.get('portal', False): return False return uid def _get_section(self, cr, uid, context): user = self.pool.get('res.users').browse(cr, uid, uid,context=context) return user.context_section_id _defaults = { 'active': lambda *a: 1, 'user_id': _get_default_user, 'partner_id': _get_default_partner, 'partner_address_id': _get_default_partner_address, 'email_from': _get_default_email, 'state': lambda *a: 'draft', 'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'), 'section_id': _get_section, } _order = 'date_deadline desc, date desc,id desc' def unlink(self, cr, uid, ids, context={}): for case in self.browse(cr, uid, ids, context): if (not case.section_id.allow_unlink) and (case.state <> 'draft'): raise osv.except_osv(_('Warning !'), _('You can not delete this case. You should better cancel it.')) return super(crm_case, self).unlink(cr, uid, ids, context) def stage_next(self, cr, uid, ids, context={}): ok = False sid = self.pool.get('crm.case.stage').search(cr, uid, [('object_id.model', '=', self._name)], context=context) s = {} previous = {} for stage in self.pool.get('crm.case.stage').browse(cr, uid, sid, context=context): section = stage.section_id.id or False s.setdefault(section, {}) s[section][previous.get(section, False)] = stage.id previous[section] = stage.id for case in self.browse(cr, uid, ids, context): section = (case.section_id.id or False) if section in s: st = case.stage_id.id or False if st in s[section]: self.write(cr, uid, [case.id], {'stage_id': s[section][st]}) return True def onchange_categ_id(self, cr, uid, ids, categ, context={}): if not categ: return {'value':{}} cat = self.pool.get('crm.case.categ').browse(cr, uid, categ, context).probability return {'value':{'probability':cat}} def onchange_case_id(self, cr, uid, ids, case_id, name, partner_id, context={}): if not case_id: return {} case = self.browse(cr, uid, case_id, context=context) value = {} if not name: value['name'] = case.name if (not partner_id) and case.partner_id: value['partner_id'] = case.partner_id.id if case.partner_address_id: value['partner_address_id'] = case.partner_address_id.id if case.email_from: value['email_from'] = case.email_from return {'value': value} def _action(self, cr, uid, cases, state_to, scrit=None, context={}): if not scrit: scrit = [] action_ids = self.pool.get('crm.case.rule').search(cr, uid, scrit) level = MAX_LEVEL while len(action_ids) and level: newactions = [] actions = self.pool.get('crm.case.rule').browse(cr, uid, action_ids, context) for case in cases: for action in actions: ok = True ok = ok and (not action.trg_state_from or action.trg_state_from==case.state) ok = ok and (not action.trg_state_to or action.trg_state_to==state_to) ok = ok and (not action.trg_section_id or action.trg_section_id.id==case.section_id.id) ok = ok and (not action.trg_categ_id or action.trg_categ_id.id==case.categ_id.id) ok = ok and (not action.trg_user_id.id or action.trg_user_id.id==case.user_id.id) ok = ok and (not action.trg_partner_id.id or action.trg_partner_id.id==case.partner_id.id) ok = ok and (not action.trg_max_history or action.trg_max_history<=(len(case.history_line)+1)) ok = ok and ( not action.trg_partner_categ_id.id or ( case.partner_id.id and (action.trg_partner_categ_id.id in map(lambda x: x.id, case.partner_id.category_id or [])) ) ) ok = ok and (not action.trg_priority_from or action.trg_priority_from>=case.priority) ok = ok and (not action.trg_priority_to or action.trg_priority_to<=case.priority) reg_name = action.regex_name result_name = True if reg_name: ptrn = re.compile(str(reg_name)) _result = ptrn.search(str(case.name)) if not _result: result_name = False regex_n = not reg_name or result_name ok = ok and regex_n reg_history = action.regex_history result_history = True if reg_history: ptrn = re.compile(str(reg_history)) if case.history_line: _result = ptrn.search(str(case.history_line[0].description)) if not _result: result_history = False regex_h = not reg_history or result_history ok = ok and regex_h if not ok: continue base = False if action.trg_date_type=='create': base = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S') elif action.trg_date_type=='action_last': if case.date_action_last: base = mx.DateTime.strptime(case.date_action_last, '%Y-%m-%d %H:%M:%S') else: base = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S') elif action.trg_date_type=='deadline' and case.date_deadline: base = mx.DateTime.strptime(case.date_deadline, '%Y-%m-%d %H:%M:%S') elif action.trg_date_type=='date' and case.date: base = mx.DateTime.strptime(case.date, '%Y-%m-%d %H:%M:%S') if base: fnct = { 'minutes': lambda interval: mx.DateTime.RelativeDateTime(minutes=interval), 'day': lambda interval: mx.DateTime.RelativeDateTime(days=interval), 'hour': lambda interval: mx.DateTime.RelativeDateTime(hours=interval), 'month': lambda interval: mx.DateTime.RelativeDateTime(months=interval), } d = base + fnct[action.trg_date_range_type](action.trg_date_range) dt = d.strftime('%Y-%m-%d %H:%M:%S') ok = (dt <= time.strftime('%Y-%m-%d %H:%M:%S')) and \ ((not case.date_action_next) or \ (dt >= case.date_action_next and \ case.date_action_last < case.date_action_next)) if not ok: if not case.date_action_next or dt < case.date_action_next: case.date_action_next = dt self.write(cr, uid, [case.id], {'date_action_next': dt}, context) else: ok = action.trg_date_type=='none' if ok: if action.server_action_id: context.update({'active_id':case.id,'active_ids':[case.id]}) self.pool.get('ir.actions.server').run(cr, uid, [action.server_action_id.id], context) write = {} if action.act_state: case.state = action.act_state write['state'] = action.act_state if action.act_section_id: case.section_id = action.act_section_id write['section_id'] = action.act_section_id.id if action.act_user_id: case.user_id = action.act_user_id write['user_id'] = action.act_user_id.id if action.act_priority: case.priority = action.act_priority write['priority'] = action.act_priority if action.act_email_cc: if '@' in (case.email_cc or ''): emails = case.email_cc.split(",") if action.act_email_cc not in emails:# and '<'+str(action.act_email_cc)+">" not in emails: write['email_cc'] = case.email_cc+','+action.act_email_cc else: write['email_cc'] = action.act_email_cc write['date_action_last'] = time.strftime('%Y-%m-%d %H:%M:%S') self.write(cr, uid, [case.id], write, context) caseobj = self.pool.get('crm.case') if action.act_remind_user: caseobj.remind_user(cr, uid, [case.id], context, attach=action.act_remind_attach) if action.act_remind_partner: caseobj.remind_partner(cr, uid, [case.id], context, attach=action.act_remind_attach) if action.act_method: getattr(caseobj, 'act_method')(cr, uid, [case.id], action, context) emails = [] if action.act_mail_to_user: if case.user_id and case.user_id.address_id: emails.append(case.user_id.address_id.email) if action.act_mail_to_partner: emails.append(case.email_from) if action.act_mail_to_watchers: emails += (action.act_email_cc or '').split(',') if action.act_mail_to_email: emails += (action.act_mail_to_email or '').split(',') emails = filter(None, emails) if len(emails) and action.act_mail_body: emails = list(set(emails)) self.email_send(cr, uid, case, emails, action.act_mail_body) break action_ids = newactions level -= 1 return True def format_body(self, body): return body and tools.ustr(body.encode('ascii', 'replace')) or '' def format_mail(self, case, body): data = { 'case_id': case.id, 'case_subject': case.name, 'case_date': case.date, 'case_description': case.description, 'case_user': (case.user_id and case.user_id.name) or '/', 'case_user_email': (case.user_id and case.user_id.address_id and case.user_id.address_id.email) or '/', 'case_user_phone': (case.user_id and case.user_id.address_id and case.user_id.address_id.phone) or '/', 'email_from': case.email_from, 'partner': (case.partner_id and case.partner_id.name) or '/', 'partner_email': (case.partner_address_id and case.partner_address_id.email) or '/', } return self.format_body(body % data) def __history(self, cr, uid, cases, keyword, history=False, email=False, details=None, context={}): model_obj = self.pool.get('ir.model') for case in cases: model_ids = model_obj.search(cr, uid, [('model','=',case._name)]) data = { 'name': keyword, 'user_id': uid, 'date': time.strftime('%Y-%m-%d %H:%M:%S'), 'model_id' : model_ids and model_ids[0] or False, 'res_id': case.id, 'section_id': case.section_id.id } obj = self.pool.get('crm.case.log') if history and case.description: obj = self.pool.get('crm.case.history') data['description'] = details or case.description data['email'] = email or \ (case.user_id and case.user_id.address_id and \ case.user_id.address_id.email) or False res = obj.create(cr, uid, data, context) return True _history = __history def create(self, cr, uid, *args, **argv): res = super(crm_case, self).create(cr, uid, *args, **argv) cases = self.browse(cr, uid, [res]) cases[0].state # to fill the browse record cache self._action(cr,uid, cases, 'draft') return res def remind_partner(self, cr, uid, ids, context={}, attach=False): return self.remind_user(cr, uid, ids, context, attach, destination=False) def remind_user(self, cr, uid, ids, context={}, attach=False, destination=True): for case in self.browse(cr, uid, ids): if not case.section_id.reply_to: raise osv.except_osv(_('Error!'), ("Reply To is not specified in Section")) if not case.email_from: raise osv.except_osv(_('Error!'), ("Partner Email is not specified in Case")) if case.section_id.reply_to and case.email_from: src = case.email_from dest = case.section_id.reply_to body = case.email_last or case.description if not destination: src, dest = dest, src if case.user_id.signature: body += '\n\n%s' % (case.user_id.signature or '') dest = [dest] attach_to_send = None if attach: attach_ids = self.pool.get('ir.attachment').search(cr, uid, [('res_model', '=', 'crm.case'), ('res_id', '=', case.id)]) attach_to_send = self.pool.get('ir.attachment').read(cr, uid, attach_ids, ['datas_fname','datas']) attach_to_send = map(lambda x: (x['datas_fname'], base64.decodestring(x['datas'])), attach_to_send) # Send an email flag = tools.email_send( src, dest, "Reminder: [%s] %s" % (str(case.id), case.name, ), self.format_body(body), reply_to=case.section_id.reply_to, openobject_id=str(case.id), attach=attach_to_send ) if flag: raise osv.except_osv(_('Email!'),("Email Successfully Sent")) else: raise osv.except_osv(_('Email Fail!'),("Email is not sent successfully")) return True def add_reply(self, cursor, user, ids, context=None): for case in self.browse(cursor, user, ids, context=context): if case.email_last: description = email_last self.write(cursor, user, case.id, { 'description': '> ' + description.replace('\n','\n> '), }, context=context) return True def case_log(self, cr, uid, ids,context={}, email=False, *args): cases = self.browse(cr, uid, ids) self.__history(cr, uid, cases, _('Historize'), history=True, email=email) return self.write(cr, uid, ids, {'description': False, 'som': False, 'canal_id': False}) def case_log_reply(self, cr, uid, ids, context={}, email=False, *args): cases = self.browse(cr, uid, ids) for case in cases: if not case.email_from: raise osv.except_osv(_('Error!'), _('You must put a Partner eMail to use this action!')) if not case.user_id: raise osv.except_osv(_('Error!'), _('You must define a responsible user for this case in order to use this action!')) if not case.description: raise osv.except_osv(_('Error!'), _('Can not send mail with empty body,you should have description in the body')) self.__history(cr, uid, cases, _('Send'), history=True, email=False) for case in cases: self.write(cr, uid, [case.id], { 'description': False, 'som': False, 'canal_id': False, }) emails = [case.email_from] + (case.email_cc or '').split(',') emails = filter(None, emails) body = case.description or '' if case.user_id.signature: body += '\n\n%s' % (case.user_id.signature) emailfrom = case.user_id.address_id and case.user_id.address_id.email or False if not emailfrom: raise osv.except_osv(_('Error!'), _("No E-Mail ID Found for your Company address!")) tools.email_send( emailfrom, emails, '['+str(case.id)+'] '+case.name, self.format_body(body), reply_to=case.section_id.reply_to, openobject_id=str(case.id) ) return True def onchange_partner_id(self, cr, uid, ids, part, email=False): if not part: return {'value':{'partner_address_id': False, 'email_from': False, 'partner_name2': False}} addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact']) data = {'partner_address_id': addr['contact']} data.update(self.onchange_partner_address_id(cr, uid, ids, addr['contact'])['value']) return {'value':data} def onchange_partner_address_id(self, cr, uid, ids, add, email=False): data = {} if not add: return {'value': {'email_from': False, 'partner_name2': False}} address= self.pool.get('res.partner.address').browse(cr, uid, add) data['email_from'] = address.email data['partner_name2'] = address.name or '' return {'value': data} def case_close(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) cases[0].state # to fill the browse record cache self.__history(cr, uid, cases, _('Close')) self.write(cr, uid, ids, {'state':'done', 'date_closed': time.strftime('%Y-%m-%d %H:%M:%S')}) # # We use the cache of cases to keep the old case state # self._action(cr,uid, cases, 'done') return True def case_escalate(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) for case in cases: data = {'active':True, 'user_id': False} if case.section_id.parent_id: data['section_id'] = case.section_id.parent_id.id if case.section_id.parent_id.user_id: data['user_id'] = case.section_id.parent_id.user_id.id else: raise osv.except_osv(_('Error !'), _('You can not escalate this case.\nYou are already at the top level.')) self.write(cr, uid, ids, data) cases = self.browse(cr, uid, ids) self.__history(cr, uid, cases, _('Escalate')) self._action(cr, uid, cases, 'escalate') return True def case_open(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) self.__history(cr, uid, cases, _('Open')) for case in cases: data = {'state':'open', 'active':True} if not case.user_id: data['user_id'] = uid self.write(cr, uid, ids, data) self._action(cr,uid, cases, 'open') return True def case_cancel(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) cases[0].state # to fill the browse record cache self.__history(cr, uid, cases, _('Cancel')) self.write(cr, uid, ids, {'state':'cancel', 'active':True}) self._action(cr,uid, cases, 'cancel') return True def case_pending(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) cases[0].state # to fill the browse record cache self.__history(cr, uid, cases, _('Pending')) self.write(cr, uid, ids, {'state':'pending', 'active':True}) self._action(cr,uid, cases, 'pending') return True def case_reset(self, cr, uid, ids, *args): cases = self.browse(cr, uid, ids) cases[0].state # to fill the browse record cache self.__history(cr, uid, cases, _('Draft')) self.write(cr, uid, ids, {'state':'draft', 'active':True}) self._action(cr, uid, cases, 'draft') return True crm_case() class crm_case_log(osv.osv): _name = "crm.case.log" _description = "Case Communication History" _order = "id desc" _columns = { 'name': fields.char('Status', size=64), 'som': fields.many2one('res.partner.som', 'State of Mind'), 'date': fields.datetime('Date'), 'canal_id': fields.many2one('res.partner.canal', 'Channel'), 'section_id': fields.many2one('crm.case.section', 'Section'), 'user_id': fields.many2one('res.users', 'User Responsible', readonly=True), 'model_id': fields.many2one('ir.model', "Model"), 'res_id': fields.integer('Resource ID'), } _defaults = { 'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'), } crm_case_log() class crm_case_history(osv.osv): _name = "crm.case.history" _description = "Case history" _order = "id desc" _inherits = {'crm.case.log':"log_id"} def _note_get(self, cursor, user, ids, name, arg, context=None): res = {} for hist in self.browse(cursor, user, ids, context or {}): res[hist.id] = (hist.email or '/') + ' (' + str(hist.date) + ')\n' res[hist.id] += (hist.description or '') return res _columns = { 'description': fields.text('Description'), 'note': fields.function(_note_get, method=True, string="Description", type="text"), 'email': fields.char('Email', size=84), 'log_id': fields.many2one('crm.case.log','Log',ondelete='cascade'), } crm_case_history() class crm_email_add_cc_wizard(osv.osv_memory): _name = "crm.email.add.cc" _description = "Email Add CC" _columns = { 'name': fields.selection([('user','User'),('partner','Partner'),('email','Email Address')], 'Send to', required=True), 'user_id': fields.many2one('res.users',"User"), 'partner_id': fields.many2one('res.partner',"Partner"), 'email': fields.char('Email', size=32), 'subject': fields.char('Subject', size=32), } def change_email(self, cr, uid, ids, user, partner): if (not partner and not user): return {'value':{'email': False}} email = False if partner: addr = self.pool.get('res.partner').address_get(cr, uid, [partner], ['contact']) if addr: email = self.pool.get('res.partner.address').read(cr, uid,addr['contact'] , ['email'])['email'] elif user: addr = self.pool.get('res.users').read(cr, uid, user, ['address_id'])['address_id'] if addr: email = self.pool.get('res.partner.address').read(cr, uid,addr[0] , ['email'])['email'] return {'value':{'email': email}} def add_cc(self, cr, uid, ids, context={}): data = self.read(cr, uid, ids[0]) email = data['email'] subject = data['subject'] if not context: return {} history_line = self.pool.get('crm.case.history').browse(cr, uid, context['active_id']) model = history_line.log_id.model_id.model model_pool = self.pool.get(model) case = model_pool.browse(cr, uid, history_line.log_id.res_id) body = history_line.description.replace('\n','\n> ') flag = tools.email_send( case.user_id.address_id.email, [case.email_from], subject or '['+str(case.id)+'] '+case.name, model_pool.format_body(body), email_cc = [email], openobject_id=str(case.id), subtype="html" ) if flag: model_pool.write(cr, uid, case.id, {'email_cc' : case.email_cc and case.email_cc +','+ email or email}) else: raise osv.except_osv(_('Email Fail!'),("Lastest Email is not sent successfully")) return {} crm_email_add_cc_wizard() def _section_get(self, cr, uid, context={}): obj = self.pool.get('crm.case.section') ids = obj.search(cr, uid, []) res = obj.read(cr, uid, ids, ['id','name'], context) res = [(str(r['id']),r['name']) for r in res] return res class users(osv.osv): _inherit = 'res.users' _description = "Users" _columns = { 'context_section_id': fields.many2one('crm.case.section', 'Sales Section'), } users()