In commit 0194fa8236144596042a20f182ec3f48ea29b998, we fixed
the appearance of the color list in the livechat channel view.
But w-auto classnames were not added to some fields, which let
the positioning issues only partially fixed.
This commit concludes the fixed introduced in #98755.
closesodoo/odoo#98871
Signed-off-by: Aaron Bohy (aab) <aab@odoo.com>
Just doing the summer file cleaning. Move rating code into files named based on
their model, easing maintenance and searching for those data.
Spotted during Task-2207626 (Rating: Delay rating notification to ease feedback)
Part-of: odoo/odoo#98661
This commit fixes the style of the color selectors
in a livechat view. New classnames have been added
to revert to the intended appearance of the field
in the view.
Part-of: odoo/odoo#98755
Follow-up of https://github.com/odoo/odoo/pull/92786
Commit above make external livechat not working due to
`info['available']` being `True`, and `True` is not
a valid javascript keyword. The correct value is `true`,
starting with a smaller case.
closesodoo/odoo#94711
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This commit make messaging service available in the frontend and in
the livechat external lib bundle.
This is preparation to refactoring JS livechat to use models and OWL.
*: bus, mail, survey, web, website_livechat
Task-2870899
closesodoo/odoo#92786
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Follow-up of: https://github.com/odoo/odoo/pull/87597
This is the 2nd and final step of splitting public_livechat.js
into several files.
This is part of refactoring public livechat so that it uses
essentially the same codebase as discuss in the web client.
Splitting in smaller files helps following steps to refactor
the code.
Task-2818675
Part of Task-2212347
closesodoo/odoo#88654
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*= im_livechat, project, website_slides
MAIN PURPOSE
Purpose is to give access to some standardized views for rating directly
in rating application. Three main new views are defined
* form view with text instead of image (used notably in livechat and also
customized in project);
* form view with detailed information (consumed, ...), will be used in
technical menus used to debug and have a global view of ratings (less
business);
* kanban with stars instead of image (used notably in elearning);
As usage of rating is going to be improved let us have some default views
easy to customize. It will lessen number of hardcoded custom views.
In this commit we also set some higher priorities to module specific views
(higher = less chances to be default). That way views now have explicit
priorities and ordering is clearer.
WEBSITE_SLIDES VERSIONNING
We also set back website_slides to 2.6 as two bumps were done during saas
15.3 development (see odoo/odoo@6d33510beb and odoo/odoo@db63c03af9).
Task-2812665 (Rating: Cleanup rating flow code)
Part-of: odoo/odoo#80707
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
Reduces load_menus answer size by 32% (between 20kb and 200kb savings
for the initial loading of the backend, depending on the number of apps
installed). Support for SVG icons in the web client for menus/apps.
Reduced PNG icons for apps list (8 bits PNG instead of 24 as our icons
don't need more colors as they are flat designs)
closesodoo/odoo#84280
Related: odoo/enterprise#24200
Signed-off-by: Fabien Pinckaers <fp@odoo.com>
Purpose
=======
Give the user a more organized view of the digest KPIs in the backend and
improve global wording of digest sections and KPIs.
Specifications
==============
Reorganize order of KPIs in digest view. Fix some typos, move buttons in
list and form views.
Task-2582128
closesodoo/odoo#77507
Related: odoo/enterprise#21340
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Purpose
=======
Hide non-relevant fields for a portal user. E.G. we want to hide the
notification type, the menu customization... Because those fields
make no sense for a portal user.
Force the non-internal user to receive notifications by emails since
they can not open Discuss.
Task-2508521
Part-of: odoo/odoo#77766
Co-authored-by: nounoubensebia <neb@odoo.com>
PURPOSE
In livechat, rating emojis(happy, neutral and sad) display with percentage of
how happy visitors are with the particular channel, click on that will show all
ratings of livechat channels and stat button is visible while creation, if it
has no rating.
SPECIFICATION
Add one computed field "rating_count" for the model 'rating.parent.mixin' which
shows the total rating amount of a particular channel and based on that field
invisible the stat button when the count is 0.
Also, display only happy face emoji with the percentage of happiness on
the kanban view of livechat channel, click on that will only display ratings of
the particular channel.
Task- 2471714
closesodoo/odoo#67336
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Description of the issue/feature this PR addresses:
It is currently quite difficult to differentiate users. Most of the time, people
don't take the time to upload an actual avatar so everybody looks the same. This
PR generates a custom avatar with the users initials and random color to
differentiate them. For res.users, res.partner and hr.employee, image fields now
hold the binary image and avatar are used to show the image or svg.
Current behavior before PR:
Avatar had only random colors and was being saved in database, being inefficient
Desired behavior after PR is merged:
A new mixin defines image fields and in case no image is set, it generates an
SVG image with the user's initials and random color.
closesodoo/odoo#69819
Task: 2404630
Related: odoo/enterprise#18199
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
- Currently all menus are out of order in app switcher.
- For example, Sales app is 16 menu away from Accounting,
Social Marketing app is 25 menu away from Email Marketing, etc.
So, all menus should be reordered.
- This commit will reorder the menus of the app switcher in order to reduce
the distance between correlated applications,
and bring the most common apps upward.
- And in this commit we have left gap of 5 subsequent sequence for further new menus.
PR: #69984
TASK ID: 2513082
Related: odoo/enterprise#17989
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
using inselect operator to inline sql in the search method and avoid ORM
to fetch multiple useless messages to check if there's one
closesodoo/odoo#70410
X-original-commit: 505c7b0946689d3ac1ac4dd2f59cf4d535c36cbb
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Mark computed field as Html (might not even be necessary as it's
computed by rendering a template but... can't hurt?)
Also update the template to use attf, seems dumb to format by hand.
* QWeb bodies should be markup-safe so `0` should always be
markup-safe.
* `head` is qweb-rendered so the same.
* The `json` pseudo-module in qweb templates is `json.scriptsafe`,
which should be markup-safe.
RATING
Rating texts currently have a negative skewness. Indeed apart top rating
all ratings have a negative feeling. In this commit we update them
to match more closely a 1-5 range from dissatisfied to satisfied, ok being
the middle value.
PROJECT
Filter customer rating were taking in account ratings from first e-mail
instead of current satisfaction.
IM LIVECHAT
Livechat did not catch feedbacks without comment.
Task ID-2439720
COM PR odoo/odoo#66992
ENT PR odoo/enterprise#16757
Before this commit: some assets in im_livechat have not been converted
to the new manifest asset declaration system.
This commit converts these assets.
closesodoo/odoo#69612
X-original-commit: b6e1945a20b69dfc7cf83cd4380e92d949665093
Related: odoo/enterprise#17851
Signed-off-by: Christophe Simonis <chs@odoo.com>
Signed-off-by: Aaron Bohy (aab) <aab@odoo.com>
Conversion of all modules to the new manifest assets declaration.
Part of task: 2352566
Co-authored-by: Julien Mougenot <jum@odoo.com>
Co-authored-by: Simon Genin <ges@odoo.com>
Before this commit, the asset bundle "_assets_helpers" was the only
bundle using a "t-raw" directive to insert assets in between other asset
calls.
Now _assets_helpers only contains the assets called before the t-raw
directive, and the second part (1 file actually) has been added after
every call of the bundle.
This has been done to improve consistency in asset bundles declarations
by reducing them to the simplest possible templates.
Part of task: 2352566
Co-authored-by: Julien Mougenot <jum@odoo.com>
Co-authored-by: Simon Genin <ges@odoo.com>
Fix issues in livechat display
* rename Rated user filter into Rated Operator
* add padding to improve readability of the feedback screen in the livechat
window.
* fixed URL in placeholders to match existing "contactus" page URL
Task ID-2301261
PR odoo/odoo#60549
X-original-commit: 60e27876bb7ccdd6a6f871db82d44ac194b6f739
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
PURPOSE
Remove channel ability to follow records as it mainly adds noise without a lot
of added value. Simplify channel notification flow by using directly members
and not a delegation through a channel self-following trick. Remove followers
being channels and posting with added listeners being channels.
SPECIFICATIONS
In this commit we force messages to belong to a single document using
``model`` / ``res_id`` pair. It is not possible anymore to link a message
to channels using ``channel_ids``. A message belongs to a document and
is displayed in that document's chatter.
This change implies modifying a lot of domains, notably in chatter. Indeed
discuss for channels does not use ``('channel_ids', 'in', [3])`` domains.
They now use ``('model', '=', 'mail.channel'), ('res_id', 'in', [3])`` like
other documents fetching their messages.
This commit also removes ``channel_message_ids`` field on ``mail.channel``
model. As channels are now considered as standard documents they will use
``message_ids`` field like all other documents. Linking a channel on a message
is possible only as a link in message from now on. It is not possible to push
it into a channel anymore (no more listener channels, no more channel link).
Finally a global cleaning also linked to all previous commits is done.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
This commit unpins a livechat channel initiated by an admin when
it's closed and no message has been sent
closesodoo/odoo#66703
Task-id: 2276571
X-original-commit: becb242a43ed559bc7729b979f03743b729ce16c
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* account, analytic, calendar, coupon, crm, crm_iap_lead_website,
delivery, digest, event, event_crm, fleet, gamification, hr,
hr_expense, hr_skills, im_livechat, lunch, mail, maintenance,
mass_mailing, membership, mrp, point_of_sale, pos_mercury, product,
purchase, purchase_requisition, sale_management, sales_team, sms,
stock, stock_landed_costs, survey, website_crm_partner_assign,
website_event_exhibitor, website_event_track, website_forum,
website_slides, base
This commit removes oe_edit_only labels and adds placeholder
on fields in form views from a lot of apps to minimize the
shift when switching mode.
task 2330101
Purpose of the task, is to prevent users from inadvertently
creation/opening countries from country_id fields.
Countries should be managed from their dedicated menu item.
so in this commit, we have set both no_open and no_create to True
so user should not update and create a country from the many2X fields.
closesodoo/odoo#63773
Taskid: 2241677
Related: odoo/enterprise#15464
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
Also fix an issue with livechats not being considered in 'chat'
filter of messaging menu.
Task-Id 2282426
closesodoo/odoo#58468
X-original-commit: 631e52536964763bbfe857305f023e5e67084e95
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Improve mock server:
- add support for mocked `fetch`
- add support for `active_test`
- add support for x2m `in` in domains
- add support for default values computed from a function
- implement a more natural "next id" compute
- allow initial data without ids
- ensure write and x2m commands integrity
- improve bad data/bad commands error messages
- always warn for failing RPC, not only in debug mode
- fix all existing tests that had inconsistency data
Other changes done in mail (or dependents) that are not just related to tests:
- remove `direct_partner` from formatter result
->`correspondent` can be computed from other keys, especially `members`
- fix `livechat_visitor` convertData
-> only process if there is value
- add `current_partner` and `current_user_id` as `init_messaging` result
-> easier to mock than session
- remove usage of `need_moderation`
-> that was just a search indirection to `moderation_status`
- adapt `partner_id` -> `res_partner_id` key in `_notification_format`
-> to be consistent with field name
- add name in result of `mail_partner_format`
-> sometimes display_name is not the same
- remove usage of `is_moderator`
-> that was just an indirection to `moderation_channel_ids`
Enterprise counterpart: https://github.com/odoo/enterprise/pull/11523
task-2287171
closesodoo/odoo#55854
X-original-commit: 7ba3fecb3377a720d1eb70e7515a0c45da73836d
Related: odoo/enterprise#12391
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Message attachments are not yet supported in livechat for livechat
visitors, so the "Add file" button should not be visible.
closes#54927
Forward-port-of: #54972
Forward-port-of: #54957
X-original-commit: 91a548a6a7456dfd50833671a3938fcf55ed18c6
This commit is a significant rewriting of client-side discuss, chatter,
chat window, and messaging menu using OWL. The behavior should be broadly
the same, with some slight functional changes here and there.
From a technical standpoint, the code of messaging is mainly organized in 2
main groups of modules:
- models, which are logical entities that depict the client-side state of
messaging as a whole.
- components, which are in charge of displaying information from models.
This refactoring also introduces new JS guidelines regarding folder structure
(/static) and naming rules for JS modules.
Community PR: https://github.com/odoo/odoo/pull/39023
Enterprise PR: https://github.com/odoo/enterprise/pull/6249
Task-1914207
This PR is a collaborative work by Alexandre, Julien, Sébastien and Xavier,
with the precious help of Lucas to speed it up towards the end.
closesodoo/odoo#39023
Related: odoo/enterprise#6249
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Co-authored-by: Alexandre Kühn <aku@odoo.com>
Co-authored-by: Julien Giannone <jgi@odoo.com>
Co-authored-by: Lucas Perais <lpe@odoo.com>
Co-authored-by: Sébastien Theys <seb@odoo.com>
Co-authored-by: Xavier Dubuc <xdu@odoo.com>
Purpose
=======
Whenever a visitor start a livechat session but finally close the session
without sending any messages, the livechat session is empty and stay in DB.
Livechat session counter counts all the sessions (with and without message)
but when opening the sessions tree view, the view is filtered by default on
session with messages. There is no reason to see the empty sessions as it
does not give any information (except "the visitor hesitated to start
livechat and finally did not" which is quite useless info)
The goal is to keep only sessions with messages.
When the visitor is closing the livechat window, if the session is empty,
the session should be deleted. But what happens if a visitor start a livechat
session, send no message and just leave the website without closing the
livechat window ? --> empty live chat session will remains in database.
The ir_autovacuum already handle the deletion of empty sessions to main a
clean DB.
Specifications
==============
- Apply 'with messages' domain on session count in the livechat channel view
- Apply 'with messages' domain on session count in the lead view
- Apply 'with messages' domain on livechat session view
- Remove With message filter
- Remove Without message filter
- If send message on a deleted session :
just tell the visitor that operator is not available anymore
AND delete livechat session cookie (as he waited 1 day to send a message)
Empty sessions becomes invisible : not possible for users to see empty session
(in count or in views) and cron is cleaning empty sessions every day.
This commit also adapts visitor session count and view accordingly.
Task ID: 2146962
PR #41065
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Bug
===
The file "public_root.js" try to load "/web/webclient/locale/en_US" with ajax.loadJS
we do not have the address to the Odoo server, so we try to load the file locally
but this file might not exist on the website which is using the widget
Fix
===
Overwrite ``ajax.loadJS`` and ignore ajax loading
(also printing a warning message in the JS console)
Task #2081146closesodoo/odoo#41177
X-original-commit: 50f8508ca8569acc538a2af6a3c1162d39f834cd
Signed-off-by: std-odoo <std-odoo@users.noreply.github.com>
Purpose of the task is to add a Live Chat section in the weekly digest email
template. Following value related to livechat are therefore added in digest
emails:
* hit % of ratings;
* amount of conversations he handled;
* hit time to answer;
Task ID 1883428
closes#29764
This commit allow users to set up different colors for both
the live chat button for website visitors and the chat window
once the live chat button has been clicked. For both, the header
background color and the text color can be set up.
Task-Id 2030383
closesodoo/odoo#35843
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
There are too many image sizes. Since they are stored resized this takes time to
generate when saving a new image, it's more rows on the attachment table, more
files on the disk, ...
64px is close enough to 128px that it can be removed without a big impact on
download size.
It will even reduce download and number of requests when both images are
displayed because now only one has to be downloaded and then benefit from cache.
The difference between the two is typically around 1.5kB which is negligible
these days, especially when the request overhead is around 0.5kB already, not
even taking into account other factors such as latency.
If a 64px image must absolutely be returned, it is still possible to pass the
size parameters to the image route. But the current guideline is to handle
resizing in the views when necessary.
Views
=====
- remove width and height attributes when existing CSS rules are overriding them
(eg. `.oe_kanban_avatar` in the right context)
- add CSS rules instead of width and height attributes when possible
- use `object-fit: cover;` where width and height are forced to avoid distortion
of non-square images
- for products, use `object-fit: contain;` instead, keep ratio but without crop
- add new CSS rules where the expected size was max 64px*64px before due to the
image size itself
- remove `img-fluid` where using size classes to avoid conflicting rules
task-2060865
closesodoo/odoo#36147
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Improve the usability of the employees profile / "My Profile"
TaskID: 2048672
closesodoo/odoo#35587
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
A previous commit modifies the way in which
date filters work in the Filters menu.
In particular, the attribute default_period of filters
with date attribute cannot take anymore values
like 'this_week', 'last_7_days',...
This commit modifies the xml acoordingly by replacing
the attributes date and default_period by a suitable
domain.
Task ID: 2028787
The following models are already using big images, or they might need big images
in the future:
- partner
- hr employee
- shop category
- lunch product
- gamification badge and karma rank
PR: #34925
luvi