*: im_livechat, website_livechat
Access right should be based on channel type and membership instead.
Chat always private, group always private, channel private should
disapear and be a group instead (migration needed), and other channel
always public (but they can still be further restricted with
the "allowed groups" feature)
task-2632861
closesodoo/odoo#90415
Related: odoo/enterprise#30980
Related: odoo/upgrade#3850
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = bus, hr_holidays, test_discuss_full
- use channel member instead of partner for typing
- use channel member instead of partner for all other return values from server
- remove temporary partner hack in livechat and keep public partner
- remove some obsolete convert data
- adapt format methods accordingly
task-2664853
closesodoo/odoo#98923
Related: odoo/enterprise#30760
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Purpose:
Make sure livechat operators are not buried under a huge pile of old sessions.
Specification:
Unpin read livechat sessions, 24 hours after the last message has been read by
the operator.
Task-2446972
Part-of: odoo/odoo#92053
Purpose
=======
Move the code which updates the mail message from the message model to mail
thread. Most other thread methods (like `_message_update_content_after_hook`)
are defined at record model level. It makes sense to delegate the update to
documents and not to the message. Message is a low-level technical object
that should not really hold business code.
While modifying this code, an update is done in the update content. We now
also allow to update the body without removing all attachments.
Finally tests are added as this feature was added without really testing
model code.
Task-2207626 (Rating: Delay rating notification to ease feedback)
Part-of: odoo/odoo#95623
Co-authored-by: Thibault Delavallée <tde@odoo.com>
Just doing the summer file cleaning. Move rating code into files named based on
their model, easing maintenance and searching for those data.
Spotted during Task-2207626 (Rating: Delay rating notification to ease feedback)
Part-of: odoo/odoo#98661
This commit aims at removing unuseful help message to:
1/ reduce translators work, to focus on more useful translations
2/ not sending unuseful information in load_views
3/ reduce help message to useful messages, so that we can mark
fields having a tooltip in the future UI.
4/ some cleanup of existing messages too
The main use cases:
- REMOVED: help redundant with the field name, providing no extra info
- MOVED TO COMMENT: technical help messages, that should not be in UX
closesodoo/odoo#97279
Signed-off-by: Fabien Pinckaers <fp@odoo.com>
When testing the script and being logged in, a very edge case can happen when
we try to find a human operator and find "yourself" as a suitable operator.
In that case, act as if we did not find anyone.
Otherwise, the display gets strange as the bot adds "yourself" as an operator
but still acts as if he did not find anyone since there is only one person in
the conversation.
Task-2882341
Part-of: odoo/odoo#94234
Purpose
=======
Change all masculine nouns in Odoo's code to neutral nouns (when
possible), making sure that demo data is correctly handled. This is
particularly important since our code is open source, and nowadays lots
of machine learning models are trained on open source repositories.
With this small change we contribute to training more "fair" models, and
teaching models that "employee" or "user" != "he".
This also affects some text visible by the user, hence making it more
inclusive for Odoo users.
Task-2853046
closesodoo/odoo#91292
Related: odoo/enterprise#27302
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Before this commit:
- When the operator edit or delete a message, but the livechat visitor does not
receive the updated content.
- If the first message of a series of squashed messages is deleted, the avatar
and the name of the author are lost on the visitor side.
After this commit:
- Livechat visitors will receive the updated content instantly and disable
the reactions and replay buttons for the LiveChat channel.
- Displayed message with the avatar and the name of the author on visitor side.
Task-2678397
closesodoo/odoo#91084
X-original-commit: 3d6ff10055deaea1a2295740c5216efce0ef3ef5
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This commit improves the livechat to always allow website visitors to be able
to see the operator avatar, regardless of ACLs.
Indeed, we currently depend on ACLs and when website is installed, the
visibility of the operator avatar depends on his website_published status.
Which does not make much sense as it requires extra configuration to make it
work.
Instead, we now consider that all livechat operators and all chatbot operators
have their avatar publicly available, using a custom livechat route.
Task-2813529
closesodoo/odoo#89756
X-original-commit: 127bf62a5d701f8d2f1d4b246f55cc8ca8630dcf
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Signed-off-by: Warnon Aurélien (awa) <awa@odoo.com>
no need to select * in a query that looks like
select ...
from A
where exists(select * from B where ...)
we can instead use
select ...
from A
where exists(select 1 from B where ...)
closesodoo/odoo#88013
Signed-off-by: Raphael Collet <rco@odoo.com>
This commit adapts the "button_background_color" field default value from a
grey to a purple (the same color as the default header background).
The grey color makes the button look disabled, which is counter intuitive for
visitors as they will think the livechat is not active even though it is.
Task-2030386
Part-of: odoo/odoo#84000
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
There were inconsistencies in the calls to `_render`.
* the view context could contain information that misled developers.
Indeed, the context and value of the view are not supposed to be found
in the rendering. Thus by calling `ir.qweb` with the name of the
template, we ensure that there is no unwanted information and in
addition the cache key is that of the name of the template which saves
a query.
* the context used for rendering was modified by a method on
`ir.ui.view`, except this is not information used by this model. There
is now a `_prepare_environment` method residing on `ir.qweb`. This
method allows to modify the value dictionary as well as the context in
which the rendering will be done. This preparation of the data as well
as my security check is done only once per rendering. This also saves
some queries
* Freeze options for rendering were inconsistent. It could be that
options on which rendering depends were not part of the cache key. Thus,
depending on the user who generated the generation of the rendering
function, there was or was not information in the template. For example
for automatic branding. This is no longer possible, because it is the
context that is used. The options serving as a cache key are only
recorded for information (for the profiling system for example). A
simplification of the `ir.qweb.field` models could be made.
The report rendering and call `ir.qweb` instead of `ir.ui.view`.
Part-of: odoo/odoo#85110
Before this commit:
There is an unused method _channel_get_livechat_partner_name
After this commit:
Removed unused method
Task-2801010
closesodoo/odoo#87158
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Make the channel_type required in UI and add SQL constraint for the database.
task-2774970
closesodoo/odoo#85146
Related: odoo/upgrade#3273
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This commit modifies most of the usages of read_group and uses
_read_group instead. _read_group doesn't join automatically on the
many2one fields when no order_by is specified, making it more performant
when the "name" of the many2one is not relevant, which is the case for
most back-end cases
closesodoo/odoo#84908
Task-id: 2479334
Related: odoo/enterprise#24877
Signed-off-by: Raphael Collet <rco@odoo.com>
Purpose
=======
Give the user a more organized view of the digest KPIs in the backend and
improve global wording of digest sections and KPIs.
Specifications
==============
Reorganize order of KPIs in digest view. Fix some typos, move buttons in
list and form views.
Task-2582128
closesodoo/odoo#77507
Related: odoo/enterprise#21340
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
* = auth_signup, calendar, im_livechat, snailmail_account, survey, test_mail,
web_editor, website_crm_iap_reveal, website_livechat
The aim of this PR is to improve/fix various flaws and limitation of the current
API, to make it easier to use and more efficient.
Notification are now defined with 3 distinct parts:
- the channel determines which client(s) should receive it
- the type determines how it should be handled
- the payload determines any extra information helpful for handling it
Channel
=======
Business code
-------------
- Record channel is introduced for ease of subscribing to and sending
notifications to specific partners, channels, documents, ...
- String channel is still supported (but it is converted internally to the tuple
channel).
- Tuple channel is still supported without any change (but should be avoided
whenever possible due to its complex syntax).
The channel is no longer sent to the client. When the channel was used for
business purpose, the information it contained has been moved into either the
new type, or the payload itself.
Technical note
--------------
All channels are now internally converted to the tuple (db, ...) channel, which
is necessary for the platform code (saas/sh).
Internally, the bus.bus table is not changed, type and payload are grouped
together into what was (and still is) called message.
Type
====
Type is introduced to uniformize the way notifications are sent and handled.
All existing notifications already had some kind of manually-built type in them.
This is now officially supported at the bus API.
In client code this will allow (to be done in future commits) to register one
handler per specific type, instead of having to iterate and to filter all
received notifications on every handler.
Payload
=======
Payload (ex message) did not change, it can still be anything depending on
business needs.
Few adaptations:
- When the type was included on the payload, the type has been moved to the new
type parameter.
- When the channel was used in business code, its data has been copied into the
payload.
task-1891151
closesodoo/odoo#79201
X-original-commit: 543af27c7d6836ffac9e80ff8490b6ddbd849221
Related: odoo/enterprise#21998
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = crm_livechat, hr, hr_holidays, im_livechat, mail_bot, purchase, sms,
snailmail, survey, test_discuss_full, test_mail, web_editor, website,
website_livechat
- Create new model `mail.guest` for guests.
- Rewrite some RPCs to target routes rather than model methods so that
guests are able to use them.
- Patch JS and python models to support guests.
- Create a stand-alone page and boot the channel in it.
task-2494829
closesodoo/odoo#75496
Related: odoo/enterprise#20417
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
The commit is to refactor the discuss sidebar
- threads are now organized in categories based on the thread type e.g. chat, channel
- categories can be folded or unfolded by clicking the category title
- for active thread, even if the category is folded, it remains under the category title
- for channel category, a new cog button is added to view all channels
- the active indicator bar is removed. The active item now is highlighted with a different background color
- thread avatar is used for livechat, chat and channel
- for livechat and chat, threads are now sorted by last activity time (pin or message exchange)
closesodoo/odoo#70986
Task-id: 2440073
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = im_livechat, test_mail
The goal of moving it in models and making it independent of current user is to
be able to test it easily in future commits.
Part of task-2622462
* = crm_livechat, im_livechat, mail_bot, test_mail_full
Those are hard-coded methods just like any other, remove the magic call and the
need to forward them to the client at init.
Part of task-2622462
Purpose
=======
Remove the "email_send" field on the <mail.channel> (mass_mailing named
on the JS side).
This feature will be introduced with a new model (<mail.group>) in a
new module in the next commit.
Remove the email notification support on the channel, so now the mail
channels work only by chat.
Remove the "subject" on the Discuss side because this was used only on
"email" channel.
Technical
=========
In the mail channel model we can drop the usage of the blacklist as well
as the usage of the "email_to" field. Those two features were mainly
used for mailing list and have no utility for "chat like" channel.
Links
=====
Task-2510267
See odoo/odoo/pull/71599
See odoo/enterprise/pull/19296
See odoo/upgrade/pull/2600
PURPOSE
In livechat, rating emojis(happy, neutral and sad) display with percentage of
how happy visitors are with the particular channel, click on that will show all
ratings of livechat channels and stat button is visible while creation, if it
has no rating.
SPECIFICATION
Add one computed field "rating_count" for the model 'rating.parent.mixin' which
shows the total rating amount of a particular channel and based on that field
invisible the stat button when the count is 0.
Also, display only happy face emoji with the percentage of happiness on
the kanban view of livechat channel, click on that will only display ratings of
the particular channel.
Task- 2471714
closesodoo/odoo#67336
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Not sure exactly because of which change, but channel partner is now created
with its default is_pinned value (True) taken into account, which was not the
case before. This is a good change in general, but the livechat code relied on
the old behavior.
This commit makes it explicit that in this case the value should be False, and a
test is added to guarantee it once and for all.
This commit also fixes an issue during init messaging, where ids of res.partner
were searched instead of ids of channel.partner.
task-2547806
closesodoo/odoo#71647
X-original-commit: 2088883c4f6dda9dd3ccddc14a7b9da68ee873cd
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
using inselect operator to inline sql in the search method and avoid ORM
to fetch multiple useless messages to check if there's one
closesodoo/odoo#70410
X-original-commit: 505c7b0946689d3ac1ac4dd2f59cf4d535c36cbb
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Make translation work for "Visitor" that was appearing in livechat
session to the visitor.
opw-2504461
closesodoo/odoo#70175
X-original-commit: 3b199007bd5a472d57f823a63b2b77841b14c7fc
Signed-off-by: Nicolas Lempereur (nle) <nle@odoo.com>
Mark computed field as Html (might not even be necessary as it's
computed by rendering a template but... can't hurt?)
Also update the template to use attf, seems dumb to format by hand.
RATING
Rating texts currently have a negative skewness. Indeed apart top rating
all ratings have a negative feeling. In this commit we update them
to match more closely a 1-5 range from dissatisfied to satisfied, ok being
the middle value.
PROJECT
Filter customer rating were taking in account ratings from first e-mail
instead of current satisfaction.
IM LIVECHAT
Livechat did not catch feedbacks without comment.
Task ID-2439720
COM PR odoo/odoo#66992
ENT PR odoo/enterprise#16757
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
PURPOSE
Remove channel ability to follow records as it mainly adds noise without a lot
of added value. Simplify channel notification flow by using directly members
and not a delegation through a channel self-following trick. Remove followers
being channels and posting with added listeners being channels.
SPECIFICATIONS
In this commit we force messages to belong to a single document using
``model`` / ``res_id`` pair. It is not possible anymore to link a message
to channels using ``channel_ids``. A message belongs to a document and
is displayed in that document's chatter.
This change implies modifying a lot of domains, notably in chatter. Indeed
discuss for channels does not use ``('channel_ids', 'in', [3])`` domains.
They now use ``('model', '=', 'mail.channel'), ('res_id', 'in', [3])`` like
other documents fetching their messages.
This commit also removes ``channel_message_ids`` field on ``mail.channel``
model. As channels are now considered as standard documents they will use
``message_ids`` field like all other documents. Linking a channel on a message
is possible only as a link in message from now on. It is not possible to push
it into a channel anymore (no more listener channels, no more channel link).
Finally a global cleaning also linked to all previous commits is done.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
SPECIFICATIONS
Purpose of this commit is to better differentiate channel members technical
model from partner members in code :
* ``channel_partner_ids``: contacts member of a channel, filtering notably
on active and checking ACLs on res.partner business model. This one
should be used whenever we deal with members of a channel at business
level;
* ``channel_last_seen_partner_ids``: memberships of a channel and technical
model. This one should be used for internal processes and members
management;
Also containing
* clean naming or API of methods managing channel members. This should
not change anything functionally as only code renaming / cleaning is
performed;
* improve performances of channel member auto subscription by aggregating
all members to add and creating them at once;
* check the use of ``mail.channel.partner`` and ``res.partner`` records
through ``channel_last_seen_partner_ids`` and ``channel_partner_ids``
Channel fields;
Functionally nothing should change with this commit. It only cleans code
in order to prepare future modifications.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
SPECIFICATIONS
Purpose is to prepare modifications in models by doing a preparatory cleaning
of some fields and model definitions. Notably
* move mail.channel.partner im_livechat override in its own file;
* slightly re-order member-related fields on channel or mail.channel.partner
models, and split long lines;
This commit should not change anything functionally as it contains is only some
code move and reordering.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
Before this commit:
When trying to create a record in the live chat it shows traceback.
because the record.id is an object but it requires an integer value.
After this commit:
No traceback while clicking on the create button.
Explanation:
Following commit 488e334fc8
`onchange` methods must handle being called on new record.
Task-2347091
opw-2350463
closesodoo/odoo#59462
X-original-commit: 96d0627a966bfa0e71e5350277d306c0e08cc131
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
- channel_seen is now called even for own message and only when needed
- channel_seen is now called with a message_id which transfer the
decision of what is seen to the client which makes more sense
task-2282235
task-2282248
closesodoo/odoo#57956
X-original-commit: 04edfa50ccea305050d017c4a1996e561bc7bd57
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
PURPOSE
When typing the /help command in discuss, a helper message that is mentioning
the shortcut for canned responses is displayed. The issue is that canned
responses are available to the users after 'im_livechat' module installation.
SPECIFICATION
Display the "Type :shortcut to insert canned responses in your message." part in
the helper when livechat is installed.
LINKS
Task-2264981
PR https://github.com/odoo/odoo/pull/52600closesodoo/odoo#52600
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Zelong Lin