* = bus, calendar, crm_livechat, hr, hr_holidays, im_livechat, mail_bot,
mass_mailing, privacy_lookup, test_discuss_full, test_mail,
test_mail_full, website_crm_livechat, website_livechat, base
In preparation of splitting discuss and mail modules.
Part of task-3265211
closesodoo/odoo#118354
Related: odoo/upgrade#4553
Related: odoo/enterprise#39661
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
*: account, crm, hr_recruitement, im_livechat, point_of_sale,
project, sale_management, website_sale
Purpose
=======
Now, the KPI are computed based on their `company_id` and not based
on the current company. If no company is set on the digest, we compute
it based on the current company.
The KPIs are computed based on their company. Most of the time, they
will all belong to the same company so we can improve the performance
by computing them in batch.
Task-2827996
See odoo/enterprise/pull/27658
Part-of: odoo/odoo#91945
Bug
===
The session duration added in the KPI have the wrong
value because of a typo in the SQL query.
Task-2827996
closesodoo/odoo#116169
X-original-commit: 1709c82f33e77f7482f323c4f86b2a8c4b6c5c0d
Signed-off-by: Warnon Aurélien (awa) <awa@odoo.com>
Signed-off-by: Stéphane Debauche (std) <std@odoo.com>
* = im_livechat, test_mail_full
Display the rating changes that generate a notification under the systray.
Using the rating faces to represent the result.
task-2794182
closesodoo/odoo#89537
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
The dependencies of the public_root module were recently updated, but
the manifest of im_livechat was not, causing it to fail to load. This
commit adds those missing dependencies to the manifest.
This commit also adds a test that checks that all modules are properly
loaded on the support page, since this has been broken on multiple
occasions while changing the dependencies or the path of some of the
modules this page needs to work.
closesodoo/odoo#74756
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Task #1919871
Purpose
=======
The method 'get_mail_channel' in the 'im_livechat.channel' model used a simple random.choice in
the available users to select the operator.
It was improved to select the operator that has the lowest number of active livechats. If multiple
operators share the same number (lowest) of active livechats, it selects randomly between those.
A livechat is considered 'active' if it has at least one message within the last hour.
Spec
=======
The assignation method should always give the new conversation to the operator who
has the less active conversation.
If two operators have the same amout of active conversation, it should chose one of
them randomly.
Sébastien Theys