* = bus, calendar, crm_livechat, hr, hr_holidays, im_livechat, mail_bot,
mass_mailing, privacy_lookup, test_discuss_full, test_mail,
test_mail_full, website_crm_livechat, website_livechat, base
In preparation of splitting discuss and mail modules.
Part of task-3265211
closesodoo/odoo#118354
Related: odoo/upgrade#4553
Related: odoo/enterprise#39661
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
*: account, crm, hr_recruitement, im_livechat, point_of_sale,
project, sale_management, website_sale
Purpose
=======
Now, the KPI are computed based on their `company_id` and not based
on the current company. If no company is set on the digest, we compute
it based on the current company.
The KPIs are computed based on their company. Most of the time, they
will all belong to the same company so we can improve the performance
by computing them in batch.
Task-2827996
See odoo/enterprise/pull/27658
Part-of: odoo/odoo#91945
Since [1], the `temporary_id` of a message is passed to the
`message_post` route in order to renconciliate the temporary
message on the client side and the real message created by the
server.
This led to crashes when sending message on the chatter because
this parameter was not allowed as a `_notify_thread` parameter.
Since this parameter is highly specific and isn't linked to any
business/model code, this parameter is now passed via the context
thus solving this issue.
[1]: https://github.com/odoo/odoo/pull/116085closesodoo/odoo#116333
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Bug
===
The session duration added in the KPI have the wrong
value because of a typo in the SQL query.
Task-2827996
closesodoo/odoo#116169
X-original-commit: 1709c82f33e77f7482f323c4f86b2a8c4b6c5c0d
Signed-off-by: Warnon Aurélien (awa) <awa@odoo.com>
Signed-off-by: Stéphane Debauche (std) <std@odoo.com>
This commit removes the "new message" separator when posting a
message on a channel.
At the same time, this commit solves an issue that caused messages
to flicker when the message came from the bus before the answer of
the rpc.
In order to do so:
- messages are marked as read immediately after
`message_post` for the member of user that posted it.
- a temporary id is passed to `message_post` in order
to reconcialiate temporary/server messages.
task-3232911
closesodoo/odoo#116085
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This API is much more sensible for making subqueries. Specifically, one
can generate a subquery without the clauses LIMIT and ORDER BY.
Part-of: odoo/odoo#112126
This simplifies the use of subqueries by avoiding some costly default
order on the model or the idiotic order='id'. Method _flush_search()
has been adapted accordingly.
Part-of: odoo/odoo#112126
Various: im_livechat, rating, test_mail_full, website_{sale|slides}
Allows to rate any record extending mail_thread. This change was needed because
rating template could be created for any models, even those not inheriting from
rating.mixin. If sent on a record of such model, it was crashing when the
controllers using rating mixin features were used. This is no longer the case.
This commit moves the code from the mixin rating.mixin to mail.thread and
adapts the test for testing rating submission with and without the mixin.
Base behavior accepts rating and provides an access to ratings through the
'rating_ids' field. Rating.mixin inherits now from mail.thread to ease
computation, and adds statistics and some advanced capabilities.
Inheritance of some model have been reordered now that rating is build on
top of mail.thread.
Task-2674649
Part-of: odoo/odoo#103966
Before this commit, the livechat button text was not considering
the language of the user for translation. The translation must
not be loaded at field initialization, but when the value is
accessed e.g. from a livechat visitor.
closesodoo/odoo#112936
X-original-commit: 48dbf94068e09d831e4bf262b70b11adaade4b57
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*: website_livechat.
Before this PR, a `mail.channel` record would have been created before
any user interaction. Since the introduction of the welcome bot, this
issue has gotten worse. Indeed, any user accessing a page with the bot
enabled created a useless channel.
Before 15.3, around 15k channels were created each month, after 15.3,
300-500k channels are created each month, most of them empty channels
whom creation could have been avoided.
This PR fixes the issue by waiting the first user interaction before
creating the channel.
closesodoo/odoo#108566
X-original-commit: b2eaf32ba92e537c7eefba6489533613be1b8c91
Signed-off-by: Stockbauer Matthieu (tsm) <tsm@odoo.com>
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Some of our current bus notification only insert data in the models system. We
can now simplify the way we handle them by using a generic `mail.record/insert`
handler.
closesodoo/odoo#102863
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*: mail, website_livechat
This commit adds new option in Livechat Button visibility
"Show with notifcation", which allow to see livechat button
and also display a customizable floating text next to button.
This text appears 1 second after the livechat button become visible.
Task-2937993
closesodoo/odoo#102930
X-original-commit: 785356f46b49d1b3d9b975319c87f39266694b82
Signed-off-by: Louis Wicket (wil) <wil@odoo.com>
*: im_livechat, website_livechat
Access right should be based on channel type and membership instead.
Chat always private, group always private, channel private should
disapear and be a group instead (migration needed), and other channel
always public (but they can still be further restricted with
the "allowed groups" feature)
task-2632861
closesodoo/odoo#90415
Related: odoo/enterprise#30980
Related: odoo/upgrade#3850
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = bus, hr_holidays, test_discuss_full
- use channel member instead of partner for typing
- use channel member instead of partner for all other return values from server
- remove temporary partner hack in livechat and keep public partner
- remove some obsolete convert data
- adapt format methods accordingly
task-2664853
closesodoo/odoo#98923
Related: odoo/enterprise#30760
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Purpose:
Make sure livechat operators are not buried under a huge pile of old sessions.
Specification:
Unpin read livechat sessions, 24 hours after the last message has been read by
the operator.
Task-2446972
Part-of: odoo/odoo#92053
Purpose
=======
Move the code which updates the mail message from the message model to mail
thread. Most other thread methods (like `_message_update_content_after_hook`)
are defined at record model level. It makes sense to delegate the update to
documents and not to the message. Message is a low-level technical object
that should not really hold business code.
While modifying this code, an update is done in the update content. We now
also allow to update the body without removing all attachments.
Finally tests are added as this feature was added without really testing
model code.
Task-2207626 (Rating: Delay rating notification to ease feedback)
Part-of: odoo/odoo#95623
Co-authored-by: Thibault Delavallée <tde@odoo.com>
Just doing the summer file cleaning. Move rating code into files named based on
their model, easing maintenance and searching for those data.
Spotted during Task-2207626 (Rating: Delay rating notification to ease feedback)
Part-of: odoo/odoo#98661
This commit aims at removing unuseful help message to:
1/ reduce translators work, to focus on more useful translations
2/ not sending unuseful information in load_views
3/ reduce help message to useful messages, so that we can mark
fields having a tooltip in the future UI.
4/ some cleanup of existing messages too
The main use cases:
- REMOVED: help redundant with the field name, providing no extra info
- MOVED TO COMMENT: technical help messages, that should not be in UX
closesodoo/odoo#97279
Signed-off-by: Fabien Pinckaers <fp@odoo.com>
When testing the script and being logged in, a very edge case can happen when
we try to find a human operator and find "yourself" as a suitable operator.
In that case, act as if we did not find anyone.
Otherwise, the display gets strange as the bot adds "yourself" as an operator
but still acts as if he did not find anyone since there is only one person in
the conversation.
Task-2882341
Part-of: odoo/odoo#94234
Purpose
=======
Change all masculine nouns in Odoo's code to neutral nouns (when
possible), making sure that demo data is correctly handled. This is
particularly important since our code is open source, and nowadays lots
of machine learning models are trained on open source repositories.
With this small change we contribute to training more "fair" models, and
teaching models that "employee" or "user" != "he".
This also affects some text visible by the user, hence making it more
inclusive for Odoo users.
Task-2853046
closesodoo/odoo#91292
Related: odoo/enterprise#27302
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Before this commit:
- When the operator edit or delete a message, but the livechat visitor does not
receive the updated content.
- If the first message of a series of squashed messages is deleted, the avatar
and the name of the author are lost on the visitor side.
After this commit:
- Livechat visitors will receive the updated content instantly and disable
the reactions and replay buttons for the LiveChat channel.
- Displayed message with the avatar and the name of the author on visitor side.
Task-2678397
closesodoo/odoo#91084
X-original-commit: 3d6ff10055deaea1a2295740c5216efce0ef3ef5
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This commit improves the livechat to always allow website visitors to be able
to see the operator avatar, regardless of ACLs.
Indeed, we currently depend on ACLs and when website is installed, the
visibility of the operator avatar depends on his website_published status.
Which does not make much sense as it requires extra configuration to make it
work.
Instead, we now consider that all livechat operators and all chatbot operators
have their avatar publicly available, using a custom livechat route.
Task-2813529
closesodoo/odoo#89756
X-original-commit: 127bf62a5d701f8d2f1d4b246f55cc8ca8630dcf
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Signed-off-by: Warnon Aurélien (awa) <awa@odoo.com>
no need to select * in a query that looks like
select ...
from A
where exists(select * from B where ...)
we can instead use
select ...
from A
where exists(select 1 from B where ...)
closesodoo/odoo#88013
Signed-off-by: Raphael Collet <rco@odoo.com>
This commit adapts the "button_background_color" field default value from a
grey to a purple (the same color as the default header background).
The grey color makes the button look disabled, which is counter intuitive for
visitors as they will think the livechat is not active even though it is.
Task-2030386
Part-of: odoo/odoo#84000
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
There were inconsistencies in the calls to `_render`.
* the view context could contain information that misled developers.
Indeed, the context and value of the view are not supposed to be found
in the rendering. Thus by calling `ir.qweb` with the name of the
template, we ensure that there is no unwanted information and in
addition the cache key is that of the name of the template which saves
a query.
* the context used for rendering was modified by a method on
`ir.ui.view`, except this is not information used by this model. There
is now a `_prepare_environment` method residing on `ir.qweb`. This
method allows to modify the value dictionary as well as the context in
which the rendering will be done. This preparation of the data as well
as my security check is done only once per rendering. This also saves
some queries
* Freeze options for rendering were inconsistent. It could be that
options on which rendering depends were not part of the cache key. Thus,
depending on the user who generated the generation of the rendering
function, there was or was not information in the template. For example
for automatic branding. This is no longer possible, because it is the
context that is used. The options serving as a cache key are only
recorded for information (for the profiling system for example). A
simplification of the `ir.qweb.field` models could be made.
The report rendering and call `ir.qweb` instead of `ir.ui.view`.
Part-of: odoo/odoo#85110
Before this commit:
There is an unused method _channel_get_livechat_partner_name
After this commit:
Removed unused method
Task-2801010
closesodoo/odoo#87158
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Make the channel_type required in UI and add SQL constraint for the database.
task-2774970
closesodoo/odoo#85146
Related: odoo/upgrade#3273
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This commit modifies most of the usages of read_group and uses
_read_group instead. _read_group doesn't join automatically on the
many2one fields when no order_by is specified, making it more performant
when the "name" of the many2one is not relevant, which is the case for
most back-end cases
closesodoo/odoo#84908
Task-id: 2479334
Related: odoo/enterprise#24877
Signed-off-by: Raphael Collet <rco@odoo.com>
Purpose
=======
Give the user a more organized view of the digest KPIs in the backend and
improve global wording of digest sections and KPIs.
Specifications
==============
Reorganize order of KPIs in digest view. Fix some typos, move buttons in
list and form views.
Task-2582128
closesodoo/odoo#77507
Related: odoo/enterprise#21340
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
* = auth_signup, calendar, im_livechat, snailmail_account, survey, test_mail,
web_editor, website_crm_iap_reveal, website_livechat
The aim of this PR is to improve/fix various flaws and limitation of the current
API, to make it easier to use and more efficient.
Notification are now defined with 3 distinct parts:
- the channel determines which client(s) should receive it
- the type determines how it should be handled
- the payload determines any extra information helpful for handling it
Channel
=======
Business code
-------------
- Record channel is introduced for ease of subscribing to and sending
notifications to specific partners, channels, documents, ...
- String channel is still supported (but it is converted internally to the tuple
channel).
- Tuple channel is still supported without any change (but should be avoided
whenever possible due to its complex syntax).
The channel is no longer sent to the client. When the channel was used for
business purpose, the information it contained has been moved into either the
new type, or the payload itself.
Technical note
--------------
All channels are now internally converted to the tuple (db, ...) channel, which
is necessary for the platform code (saas/sh).
Internally, the bus.bus table is not changed, type and payload are grouped
together into what was (and still is) called message.
Type
====
Type is introduced to uniformize the way notifications are sent and handled.
All existing notifications already had some kind of manually-built type in them.
This is now officially supported at the bus API.
In client code this will allow (to be done in future commits) to register one
handler per specific type, instead of having to iterate and to filter all
received notifications on every handler.
Payload
=======
Payload (ex message) did not change, it can still be anything depending on
business needs.
Few adaptations:
- When the type was included on the payload, the type has been moved to the new
type parameter.
- When the channel was used in business code, its data has been copied into the
payload.
task-1891151
closesodoo/odoo#79201
X-original-commit: 543af27c7d6836ffac9e80ff8490b6ddbd849221
Related: odoo/enterprise#21998
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = crm_livechat, hr, hr_holidays, im_livechat, mail_bot, purchase, sms,
snailmail, survey, test_discuss_full, test_mail, web_editor, website,
website_livechat
- Create new model `mail.guest` for guests.
- Rewrite some RPCs to target routes rather than model methods so that
guests are able to use them.
- Patch JS and python models to support guests.
- Create a stand-alone page and boot the channel in it.
task-2494829
closesodoo/odoo#75496
Related: odoo/enterprise#20417
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
The commit is to refactor the discuss sidebar
- threads are now organized in categories based on the thread type e.g. chat, channel
- categories can be folded or unfolded by clicking the category title
- for active thread, even if the category is folded, it remains under the category title
- for channel category, a new cog button is added to view all channels
- the active indicator bar is removed. The active item now is highlighted with a different background color
- thread avatar is used for livechat, chat and channel
- for livechat and chat, threads are now sorted by last activity time (pin or message exchange)
closesodoo/odoo#70986
Task-id: 2440073
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
* = im_livechat, test_mail
The goal of moving it in models and making it independent of current user is to
be able to test it easily in future commits.
Part of task-2622462
Rémy Voet (ryv)