Before this commit, only the tracked page can start the chat request at visitor
side. Which is a bit sad as the operator can send the visitor a chat request
but if the visitor goes on a non tracked page but has the opportunity to start
a livechat, the chat request won't reach the visitor.
This commit refactor the way a chat request is sent to the client side.
Instead of looking for a opened chat request on every page request,
the chat request information (if any opened) is added to the channel info
that are given to the Livechat button widget.
If the widget receives chat request infos, the widget set himself, before
starting, the cookie of the livechat session using the chat request
informations. Then, the conversation (from chat request) is automatically
loaded as any other opened chat session.
Task ID: 2081550
PR #40274
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Since visitor banner has been added to the chat window (in discuss app),
the channel messages div has been pushed down (padding-top) to display visitor
banner without overlapping the channel content.
But this padding was always applied, even if there was no visitor banner
(in the case of normal -non live- chat). This commit only applies this padding
when the visitor banner is present.
Task ID: 2145749
closesodoo/odoo#41590
X-original-commit: 04f67217c4063d69477005a165b68b5ebecef01d
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
This commit review the design of the visitor kanban view.
There is now two style for kanban card.
Ungrouped : the card takes all the width of the screen. It's simulate a nice tree view.
Grouped : Same design as before. ('normal' kanban card)
Apply visitor kanban views redesign also in :
- website_livechat
- website_crm
- website_sms
Task ID: 2073714
PR #37081
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
There are too many image sizes. Since they are stored resized this takes time to
generate when saving a new image, it's more rows on the attachment table, more
files on the disk, ...
64px is close enough to 128px that it can be removed without a big impact on
download size.
It will even reduce download and number of requests when both images are
displayed because now only one has to be downloaded and then benefit from cache.
The difference between the two is typically around 1.5kB which is negligible
these days, especially when the request overhead is around 0.5kB already, not
even taking into account other factors such as latency.
If a 64px image must absolutely be returned, it is still possible to pass the
size parameters to the image route. But the current guideline is to handle
resizing in the views when necessary.
Views
=====
- remove width and height attributes when existing CSS rules are overriding them
(eg. `.oe_kanban_avatar` in the right context)
- add CSS rules instead of width and height attributes when possible
- use `object-fit: cover;` where width and height are forced to avoid distortion
of non-square images
- for products, use `object-fit: contain;` instead, keep ratio but without crop
- add new CSS rules where the expected size was max 64px*64px before due to the
image size itself
- remove `img-fluid` where using size classes to avoid conflicting rules
task-2060865
closesodoo/odoo#36147
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Applies various improvements:
- Remove welcome message if chat request usecase.
- If a visitor is online: line is green / if offline: line is red (in the list view)
- Visitors list view: add first / last connection fields and remove time_since_last_action
- Avoid useless leave notification if the livechat channel is empty
Fix
- ACLS on website_visitor_page model (for im_livechat_group_user)
- ACLS on website_visitor and website_visitor_page model (for sales_team.group_sale_salesman)
- Update visitor lang if visitor change the website lang.
- Create visitor twice when translated website (due to rerouting)
- Avatar for visitor banner in discuss. (image_64 instead of old image_small)
Task ID: 2056080
PR #36290
This commit allows a livechat operator to send a chat request to a
connected and available website_visitor.
A visitor is considered as connected if his last tracked website.page request
was within the last 5 minutes.
A visitor is available if he doesn't have an active livechat conversation
(mail_channel with type = livechat).
- If another operator sent him a chat request
- Or if the visitor asked himself to speak with an operator
(via the normal and existing flow)
A livechat conversation is active while the visitor haven't left the conversation.
An operator cannot leave a livechat conversation, only the visitor can.
The flow to send a chat request:
- On the visitor view (tree or form), operator click on 'send chat request'
(button or livechat icon)
- A empty conversation with the visitor pops up at operator side.
- While the operator didn't send a message, the visitor won't see the conversation.
- The operator can type a message to the user
- If the operator close the chat without sending any messages,
the chat request AND the mail_channel are both deleted.
In this case, the visitor is then available to send him a new chat request.
- If the operator send a message, at the visitor's next action
(page navigation on pages that allows livechat, based on livechat rules),
the conversation will pop up at visitor side, using the livechat button widget.
The visitor won't be able to request a livechat conversation with an operator until
he leaves the chat requested by the operator.
- Once the visitor leaves (with or without rating) the conversation :
- the operator is notified that the visitor has left the conversation
- the chat request is deleted to keep the chat request table clean and minimal
- the livechat conversation if set to inactive.
- The visitor is now available again to send him a chat request.
This feature uses the already existing livechat_session cookie mechanism,
so no further code modification was needed to make this work.
It's directly integrated is existing livechat flow.
The chat_request model is only useful to quickly check if a visitor has a chat request
and to send the livechat conversation info to the visitor via the livechat_session cookie.
This commit also add a website_visitor banner info on discuss view :
To be able to quickly see all the relevant information of a website visitor
while talking with in discuss view, a fixed banner have been added.
Only the discuss view will benefit from this because detached chatter window
is to small to display such banner.
Task ID: 34624
PR #2028059
* web_editor, website_blog, website_crm_partner_assign, website_links,
website_livechat, website_mail_channel, website_mass_mailing,
website_slides
Calling a model's method thanks to an RPC will now always send the
web_editor context automatically, making sure the method gets the
website_id all the time, removing the need to guess the current website
(now the get_current_website method uses the context website_id if any).
Note: other routes already have the website_id via request.env.context
if they correctly set website=True (this commit also adds website=True
for scss files customization routes).
David Beguin