This PR makes several actions available for the embed livechat
such as:
- calls
- message edition
- message reactions
- link previews
task-3523930
closesodoo/odoo#136618
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Since [1], the `mail.assets_emoji` bundle is located in
the web module and is named `web.assets_emoji`. This rename
was done without taking into account the `get_emoji_bundle`
route used by the livechat module.
This PR fixes this issue.
[1]: https://github.com/odoo/odoo/pull/125137closesodoo/odoo#129661
X-original-commit: 75b18d35a84ad770c559ff0585cc4b9485399134
Signed-off-by: Didier Debondt (did) <did@odoo.com>
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This PR fixes the display of the rating message for the livechat
sessions. Before, break lines were incorrectly inserted before and
after the reason.
closesodoo/odoo#127267
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
This PR improves operator assignation for livechat channels
by first trying to match an operator with the same lang than
the visitor then an operator of the same country.
part of task-3332872
closesodoo/odoo#125911
Signed-off-by: Didier Debondt (did) <did@odoo.com>
This PR improves livechat channel kanban:
- Remove image field (always the same and does not bring value)
- Replace the count of operators by the many2many_avatars widget with connected users
- Join button as secondary button, Leave button color should be primary
- Add options from channel card: Ratings + configure
- Compute ratings based on last 2 weeks on channel's card
- Highlight active channels (at least one operator)
part of task-3332872
closesodoo/odoo#125769
Related: odoo/enterprise#42852
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Steps to reproduce:
- Install the module `crm_livechat`
- Activate another language (e.g. fr_FR)
- Open a new incognito window and go to the website
- On website, switch to the activated language
- Open contact page
- Open the chatbot
Issue:
The chatbot is displayed in `en_US`.
Cause:
The chatbot is displayed in the current user language (not website
language).
Public user have by default `en_US` as language.
Solution:
Retrieve the chatbot with the website activated language if set,
otherwise, retrieve the chatbot in the user language.
Fallback on `en_US`.
opw-3284807
closesodoo/odoo#126594
X-original-commit: cb9c003700d2d8eb3be326260bae5fa5e599b89c
Signed-off-by: Matthieu Stockbauer (tsm) <tsm@odoo.com>
Signed-off-by: Nasreddin Boulif (bon) <bon@odoo.com>
Before this commit, line breaks where removed from the
feedback message at the end of a livechat session.
This commit fixes this issue.
part of task-3332872
closesodoo/odoo#126925
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This PR improve feedback messages:
- Visitor has left the conversation: as note
- Rating message: as note
- Rating message: Use same emojis as for customer
- Rating reason in same message as the emoji, without writing "reason"
- Feedback done in 1 rpc instead of 3
part of task-3332872
closesodoo/odoo#125925
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This PR refactors the public livechat in order for it to use
owl and to rely on the discuss components as much as possible.
task-2212347
closesodoo/odoo#122834
Related: odoo/enterprise#41636
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
It is only used there.
In preparation of splitting discuss and mail modules.
Part of task-3265211
closesodoo/odoo#119306
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
It is only used there.
In preparation of splitting discuss and mail modules.
Part of task-3265211
closesodoo/odoo#119302
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
* = bus, calendar, crm_livechat, hr, hr_holidays, im_livechat, mail_bot,
mass_mailing, privacy_lookup, test_discuss_full, test_mail,
test_mail_full, website_crm_livechat, website_livechat, base
In preparation of splitting discuss and mail modules.
Part of task-3265211
closesodoo/odoo#118354
Related: odoo/upgrade#4553
Related: odoo/enterprise#39661
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
request.geoip is no more a dictionnary cached in the session. It is now
a full blown object with lazy and smart geolocalisation capabilities.
Among other things, the previous dictionnary API is now deprecated. The
changes are:
* `request.geoip['country_name']` -> `request.geoip.country_name`
* `request.geoip['country_code']` -> `request.geoip.country_code`
* `request.geoip['city']` -> `request.geoip.city.name`
* `request.geoip['latitude']` -> `request.geoip.location.latitude`
* `request.geoip['longitude']` -> `request.geoip.location.longitude`
* `request.geoip['region']` -> `(request.geoip.subdivisions[0].iso_code if request.geoip.subdivisions else None)`
* `request.geoip['time_zone']` -> `request.geoip.location.time_zone`
It is safe to access all the attributes. Doing `request.geoip.city.name`
when the geolocalization failed (missing db, invalid address, ...)
evaluates to None. It does not raise an AttributeError.
Task: 2848206
Part-of: odoo/odoo#91337
*: website_livechat.
Before this PR, a `mail.channel` record would have been created before
any user interaction. Since the introduction of the welcome bot, this
issue has gotten worse. Indeed, any user accessing a page with the bot
enabled created a useless channel.
Before 15.3, around 15k channels were created each month, after 15.3,
300-500k channels are created each month, most of them empty channels
whom creation could have been avoided.
This PR fixes the issue by waiting the first user interaction before
creating the channel.
closesodoo/odoo#108566
X-original-commit: b2eaf32ba92e537c7eefba6489533613be1b8c91
Signed-off-by: Stockbauer Matthieu (tsm) <tsm@odoo.com>
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
*: mail, website_livechat
This commit adds new option in Livechat Button visibility
"Show with notifcation", which allow to see livechat button
and also display a customizable floating text next to button.
This text appears 1 second after the livechat button become visible.
Task-2937993
closesodoo/odoo#102930
X-original-commit: 785356f46b49d1b3d9b975319c87f39266694b82
Signed-off-by: Louis Wicket (wil) <wil@odoo.com>
* = bus, hr_holidays, test_discuss_full
- use channel member instead of partner for typing
- use channel member instead of partner for all other return values from server
- remove temporary partner hack in livechat and keep public partner
- remove some obsolete convert data
- adapt format methods accordingly
task-2664853
closesodoo/odoo#98923
Related: odoo/enterprise#30760
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*: website_livechat
This commit is a step towards refactoring the JS of public livechat,
so that it reuses the same architecture as the code of Discuss.
This implies code that uses JS models and OWL components.
Task-2943607
closesodoo/odoo#97403
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*: website_livechat
This commit is a step towards refactoring the JS of public livechat,
so that it reuses the same architecture as the code of Discuss.
This implies code that uses JS models and OWL components.
Task-2925850
closesodoo/odoo#96447
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
*: website_livechat
This commit is a step towards refactoring the JS of public livechat,
so that it reuses the same architecture as the code of Discuss.
This implies code that uses JS models and OWL components.
Task-2896237
closesodoo/odoo#94722
Related: odoo/enterprise#28913
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
This commit make messaging service available in the frontend and in
the livechat external lib bundle.
This is preparation to refactoring JS livechat to use models and OWL.
*: bus, mail, survey, web, website_livechat
Task-2870899
closesodoo/odoo#92786
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
*: website_livechat
The goal is to split the public_livechat.xml file into multiple parts,
and move each template into its own file located in
`im_livechat/static/src/legacy/widgets/`
Task-2825235
closesodoo/odoo#92671
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Rationnals
----------
Web servers can serve some resources (e.g. static files) right away
without any interaction with the web application. The network model of
most web servers makes them capable of handling thousands of
simultaneous requests when it comes to intensive IO operations such as
streaming data from a file. The network model of Odoo is different: it
is capable of a lot of processing power but can only serve a handful of
requests at a time, i.e. Odoo (with some help from postgres) is
optimized for CPU operations, not IO.
Some users don't configure their web server, they use a basic
configuration that relay all requests to Odoo. The result is that many
Odoo HTTP Workers can be busy streaming static files instead of
processing other requests. This can lead to a worker starvation, i.e.
all workers are busy streaming files and cannot process new requests.
X-Sendfile
----------
In this work, we add the support for the [X-Sendfile] header family,
they are multiples http headers that can be used by the web application
to communicate with the web server in order to delegate the delivery of
files stored on the file system. Odoo still receives the request but it
does no more stream the file content from within its HTTP worker,
instead it skips the response body altogether and sets the `X-Sendfile`
special header with the path of the file on the filesystem. The web
server intercepts that special header, open the file and stream it.
Using those headers, we can use the best of both the web application and
the web server. The web application is still responsible to locate the
resource and verify the access rights, the web server is still
responsible of streaming the content.
Using X-Sendfile is opt-in via the `--x-sendfile` CLI flag. We set both
`X-Sendfile` (apache) and `X-Accel-Redirect` (nginx). If you are using
apache, make sure `mod_xsendfile` is enabled. If you are using NGINX
you have to add the following location block:
location /web/filestore { # custom path, hardcoded within Odoo
# Prevent access from the outside world, i.e. makes this
# route only accessible via X-Accel. MANDATORY!!!
internal;
# Give access to the filestore using this server's
# permissions. Odoo is in charge of verifying the access
# rights.
alias /path/to/odoo/data-dir/filestore;
}
The Odoo [deployment documentation] has been updated accordingly.
[X-Sendfile]: https://www.nginx.com/resources/wiki/start/topics/examples/xsendfile/
[deployment documentation]: https://www.odoo.com/documentation/master/administration/install/deploy.html#serving-static-files-and-attachments
Changes to the API
------------------
To benefit most from X-Sendfile, all APIs related to streaming content
over HTTP has to be adapted. They are: (1) `request._serve_static`,
(2) `ir.http._serve_fallback`, (3) `/web/content` and (4) `/web/image`.
Each used it own way to deliver content: (1) `_serve_static` was using
`send_file` (flask's send_file that as been vendored with odoo 10
years ago and not maintenained since then), (2) _serve_fallback was
handcrafting a `werkzeug.wrappers.Response`, (3) /web/content-image were
using the "binary server" `ir.http.binary_content` API.
I has been decided to remove all 3 APIs and to merge the code inside of
the new `http.Stream` object and the `ir.binary` helper model.
A Stream wraps what is going to be sent to the browser, it can be a path
to a file on the locale filesystem, a blob of raw data or an URL to an
external resource. The Stream also holds various metadata that are
mainly used for caching. The preferred way to create a Stream is via one
of its three factories so that all the metadata are set. The factories
are: `from_path`, `from_attachment` and `from_binary_field`. A stream
instance exposes a single method `get_response()` used to create the
corresponding HTTP response object out of the stream.
Inside of `ir.http` were a few methods that were not related to the http
routing and formed what was called the "binary server". All those
methods have been removed and the feature have been refactored inside of
the new `ir.binary` model. The removed methods are:
- `_xmlid_to_obj`
- `_get_record_and_check`
- `_binary_ir_attachment_redirect_content`
- `_binary_record_content`
- `_binary_set_headers`
- `binary_content`
- `_response_by_status`
- `_get_content_common`
- `_content_image`
- `_content_image_get_response`
- `_placeholder_image_get_response`
The new `ir.binary` abstract model exposes the following utilities:
**`_find_record`**
Find an attachment or a record with a binary-field out of an xmlid or
out of a pair record-model/record-id. Check the access rights and the
access token.
**`_get_stream_from`**
Create a Stream from an attachment or a record with a binary-field.
**`_get_image_stream_from`**
Same as `_get_stream_from` but adapted for images. It sets a sensible
ETag on the stream and has image resizing support.
**`_placeholder`**
Get the image placeholder blob.
Testing
-------
It is possible to test the web server configuration using the
`test_http` module. Install the module then run the unittest using the
`webserver` test-tag. By default it attempts to connect to a web-server
running on `http://localhost:80`, you can change this URL by setting the
`WEB_SERVER_URL` environment variable.
odoo-bin -i test_http --stop-after-init
WEB_SERVER_URL='http://localhost:80' odoo-bin --test-tags webserver --stop-after-init
closesodoo/odoo#88134
Task: 2801675
Related: odoo/documentation#2083
Related: odoo/enterprise#26191
Signed-off-by: Julien Castiaux <juc@odoo.com>
This commit improves the livechat to always allow website visitors to be able
to see the operator avatar, regardless of ACLs.
Indeed, we currently depend on ACLs and when website is installed, the
visibility of the operator avatar depends on his website_published status.
Which does not make much sense as it requires extra configuration to make it
work.
Instead, we now consider that all livechat operators and all chatbot operators
have their avatar publicly available, using a custom livechat route.
Task-2813529
closesodoo/odoo#89756
X-original-commit: 127bf62a5d701f8d2f1d4b246f55cc8ca8630dcf
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
Signed-off-by: Warnon Aurélien (awa) <awa@odoo.com>
Commit "[IMP] core: don't save visitor default session" moved the geoip
from the session to the request with a deprecation warning. This commit
adapts the remaining modules to use `request.geoip` instead of
`request.session.geoip`.
Geoip is always set on the request but it can be an empty dictionnary in
case the geolocalization failed.
closesodoo/odoo#86015
Task: 2789035
Related: odoo/enterprise#25192
Signed-off-by: Julien Castiaux <juc@odoo.com>
PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
Before this commit:
At least if website_livechat is installed, the livechat visitor (website visitor)
country is displayed twice in channel name: once from the country inside the
name of livechat_visitor and once from the country of the actual
website_visitor.
After this commit:
Livechat visitor country will be displayed only once instead of twice
Task-2668051
closesodoo/odoo#81398
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
Avoid to base64 encode, then decode to process assets and images for a ~25% speed improvement.
Change image processing tool to work on images, rather than base64 encoded strings.
Performance is ~25% faster on assets & images:
/web/assets/...frontend.min.css: 13ms to 7ms, base64 enc/dec: 2 -> 0
/web/image/XML_ID: 10ms to 8ms, base64 enc/dec: 3 -> 0
/web/image/res.users/2/avatar_128: 40ms to 20ms, base64 enc/dec: 6 -> 2
closesodoo/odoo#82851
Related: odoo/enterprise#23537
Signed-off-by: Fabien Pinckaers <fp@odoo.com>
Purpose of this commit is to globally improve code performance by limiting
search impact by
* adding limits when only first found record id used;
* avoid unnecessary searches when record set can be filtered instead;
* using cache when accessing ir.model;
Task-2638444
PR odoo/odoo#76005
Co-Authored-By: Thibault Delavallée <tde@odoo.com>
Co-Authored-By: Victor Feyens <vfe@odoo.com>
Regarding previous commit, the option parameter can be removed
from _get_asset_content api, followed by a nice snowball effect.
Part-of: odoo/odoo#75248
Before this commit: some assets in im_livechat have not been converted
to the new manifest asset declaration system.
This commit converts these assets.
closesodoo/odoo#69612
X-original-commit: b6e1945a20b69dfc7cf83cd4380e92d949665093
Related: odoo/enterprise#17851
Signed-off-by: Christophe Simonis <chs@odoo.com>
Signed-off-by: Aaron Bohy (aab) <aab@odoo.com>
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
SPECIFICATIONS
Purpose of this commit is to better differentiate channel members technical
model from partner members in code :
* ``channel_partner_ids``: contacts member of a channel, filtering notably
on active and checking ACLs on res.partner business model. This one
should be used whenever we deal with members of a channel at business
level;
* ``channel_last_seen_partner_ids``: memberships of a channel and technical
model. This one should be used for internal processes and members
management;
Also containing
* clean naming or API of methods managing channel members. This should
not change anything functionally as only code renaming / cleaning is
performed;
* improve performances of channel member auto subscription by aggregating
all members to add and creating them at once;
* check the use of ``mail.channel.partner`` and ``res.partner`` records
through ``channel_last_seen_partner_ids`` and ``channel_partner_ids``
Channel fields;
Functionally nothing should change with this commit. It only cleans code
in order to prepare future modifications.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
This commit is a significant rewriting of client-side discuss, chatter,
chat window, and messaging menu using OWL. The behavior should be broadly
the same, with some slight functional changes here and there.
From a technical standpoint, the code of messaging is mainly organized in 2
main groups of modules:
- models, which are logical entities that depict the client-side state of
messaging as a whole.
- components, which are in charge of displaying information from models.
This refactoring also introduces new JS guidelines regarding folder structure
(/static) and naming rules for JS modules.
Community PR: https://github.com/odoo/odoo/pull/39023
Enterprise PR: https://github.com/odoo/enterprise/pull/6249
Task-1914207
This PR is a collaborative work by Alexandre, Julien, Sébastien and Xavier,
with the precious help of Lucas to speed it up towards the end.
closesodoo/odoo#39023
Related: odoo/enterprise#6249
Signed-off-by: Alexandre Kühn (aku) <aku@odoo.com>
Co-authored-by: Alexandre Kühn <aku@odoo.com>
Co-authored-by: Julien Giannone <jgi@odoo.com>
Co-authored-by: Lucas Perais <lpe@odoo.com>
Co-authored-by: Sébastien Theys <seb@odoo.com>
Co-authored-by: Xavier Dubuc <xdu@odoo.com>
In order to be able to flag the livechat as inactive when the visitor left the
conversation, livechat_active field is moved to im_livechat module, as it is
not linked to website_visitor.
This commit is also a preparation for next one, which will implement the close
conversation right after the first click on x button in livechat window (at
visitor side). We needed the livechat_active flag to be available without
website installed.
Task ID: 2120210
PR #39939
PURPOSE
Clean posting process and improve mail.message definition and comprehension.
SPECIFICATIONS
Website mail defines a website_published field allowing to publish / unpublish
comments on the frontend of some modules. This field has several drawbacks :
* it is used only for front-end people (portal, public) and has no real
effect in chatter / classic discussions;
* it is used only in some advanced front-end module and is not available
in portal by default;
* its naming is not really correct as it is not linked to fields coming
from the website_published mixin and its behavior is not really
the same;
* its use is a bit duplicated with internal flag coming from subtype
allowing to hide messages related to an internal subtype;
* there are overrides of standard mail.message methods just to handle
this flag;
In this commit we change that field by an is_internal flag directly on
mail.message model itself. It tells if share people (customers, share users)
are allowed to read the message. This field can be given through posting
API or set manually using widgets. It is also used in access rights custom
methods and managed like the internal flag of subtypes.
Mailgateway was already using an internal flag for internal note replies. It
is renamed to is_internal and propagated as it is now a standard field. It
also eases code understanding.
Portal is updated to allow managing the flag directly. It means customer portal
now natively allows to moderate customer comments without any need of website
modules.
Rating is updated accordingly. An is_internal field is added, replacing the
related on website published.
LINKS
Task ID 2071556
PR #38692
From now on mail.mail is considered as a technical model. Indeed people should
not really manually craft mails by hand. Instead various functional flows
should either send mails, either craft mails based on some user input.
We therefore make mail restricted to admin users. Flows creating mail.mail
are updated to use sudo, and ensure it was done in a context that makes
sense to delegate this power to the user.
Task ID 1853147
PR #32243
im_livechat main controller was referring to website.visitor but this module is
not depending on website. The usage of website visitor's name should have been
done in website_livechat module.
This commit fix this issue.
Task ID: 2116715
PR #40732closesodoo/odoo#40884
X-original-commit: defb98c1083e55ff02f290c3c6257a4ca8dc7d1f
Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>
If the visitor starts a livechat session, his anonymous name was 'Visitor'.
Since visitor info are now stored, we can use the visitor name instead, if a visitor
can be retreived.
Task ID: 2076656
PR #37511
This commit fixes the send feedback by creating explicitely the
rating.
Before, we gave to the mail channel the rating values.
But as rating uses res_id and res_model, creating the rating
directly with correct values in res_id and res_model makes the magic.
The rating is correctly linked to the mail channel.
Task ID: 2076190
PR #37340
Open a livechat session between a visitor and a user
That is, open the / controller as public user, and click,
on the bottom right corner, on "Have a question ? Chat with us."
Exchange at least one message to open the session
From the visitor side, close the window. There is a proposal to rate the discussion
Assign either the green face or the yellow one
(The red one is a bit trickier)
Now, on the user side, check the list view of LiveChat sessions
Before this commit, the rating of those sessions were 0
This is because:
The rating.rating < Many2One > mail.channel link is not a foreign key
(rather, it is composed by char::res_model; Integer::res_id)
and doesn't make the reciprocal field recompute, which in turn doesn't make
our relevant field compute
After this commit, the last_rating field field is recomputed and appear in the list view
OPW 2052964
closesodoo/odoo#35830
Signed-off-by: Lucas Perais (lpe) <lpe@odoo.com>
This commit allows a livechat operator to send a chat request to a
connected and available website_visitor.
A visitor is considered as connected if his last tracked website.page request
was within the last 5 minutes.
A visitor is available if he doesn't have an active livechat conversation
(mail_channel with type = livechat).
- If another operator sent him a chat request
- Or if the visitor asked himself to speak with an operator
(via the normal and existing flow)
A livechat conversation is active while the visitor haven't left the conversation.
An operator cannot leave a livechat conversation, only the visitor can.
The flow to send a chat request:
- On the visitor view (tree or form), operator click on 'send chat request'
(button or livechat icon)
- A empty conversation with the visitor pops up at operator side.
- While the operator didn't send a message, the visitor won't see the conversation.
- The operator can type a message to the user
- If the operator close the chat without sending any messages,
the chat request AND the mail_channel are both deleted.
In this case, the visitor is then available to send him a new chat request.
- If the operator send a message, at the visitor's next action
(page navigation on pages that allows livechat, based on livechat rules),
the conversation will pop up at visitor side, using the livechat button widget.
The visitor won't be able to request a livechat conversation with an operator until
he leaves the chat requested by the operator.
- Once the visitor leaves (with or without rating) the conversation :
- the operator is notified that the visitor has left the conversation
- the chat request is deleted to keep the chat request table clean and minimal
- the livechat conversation if set to inactive.
- The visitor is now available again to send him a chat request.
This feature uses the already existing livechat_session cookie mechanism,
so no further code modification was needed to make this work.
It's directly integrated is existing livechat flow.
The chat_request model is only useful to quickly check if a visitor has a chat request
and to send the livechat conversation info to the visitor via the livechat_session cookie.
This commit also add a website_visitor banner info on discuss view :
To be able to quickly see all the relevant information of a website visitor
while talking with in discuss view, a fixed banner have been added.
Only the discuss view will benefit from this because detached chatter window
is to small to display such banner.
Task ID: 34624
PR #2028059
tsm-odoo