PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
The commit is to refactor the discuss sidebar
- threads are now organized in categories based on the thread type e.g. chat, channel
- categories can be folded or unfolded by clicking the category title
- for active thread, even if the category is folded, it remains under the category title
- for channel category, a new cog button is added to view all channels
- the active indicator bar is removed. The active item now is highlighted with a different background color
- thread avatar is used for livechat, chat and channel
- for livechat and chat, threads are now sorted by last activity time (pin or message exchange)
closesodoo/odoo#70986
Task-id: 2440073
Signed-off-by: Sébastien Theys (seb) <seb@odoo.com>
RATIONALE
Channel model is a mail.thread enabled model behaving strangely with followers,
notifications and discuss. Its code should however be simplified to be more
self contained and avoid unwanted side effects on other models.
SPECIFICATIONS
Purpose is to prepare modifications in models by doing a preparatory cleaning
of some fields and model definitions. Notably
* move mail.channel.partner im_livechat override in its own file;
* slightly re-order member-related fields on channel or mail.channel.partner
models, and split long lines;
This commit should not change anything functionally as it contains is only some
code move and reordering.
LINKS
Task ID-2070632 (main task)
Task ID-2419762 (followup task)
COM PR odoo/odoo#62859
ENT PR odoo/enterprise#15172
UPG PR odoo/upgrade#2005
The ir.autovacuum model purpose is to run several garbage collecting
operations like removing files from the filestore when no attachment
references them anymore.
The precedent strategy to register new garbage collection tasks was to
override the `power_on` method and to imperatively execute a vacuum
cleaning method on a given model. All calls were executed in a single
SQL transaction without any error handling, meaning a single fail during
any call resulted in a complete failure of the entire vacuum cleaning
chain.
We introduce a new `@autovacuum` api decorator, its purpose it to
register garbage collecting methods that will be safely executed in
their own transaction by the vacuum cleaner. In order to ensure this
new strategy is used, we deprecate `power_on` extensions.
By the way, garbage-collecting methods can be quite heavy and we don't
want users to directly call them. We now ensure they are private.
closesodoo/odoo#47842
Task: 2154079
Signed-off-by: Raphael Collet (rco) <rco@openerp.com>
Co-authored-by: Raphael Collet <rco@odoo.com>
Co-authored-by: Olivier Dony <odo@odoo.com>
Purpose of the task is to add a Live Chat section in the weekly digest email
template. Following value related to livechat are therefore added in digest
emails:
* hit % of ratings;
* amount of conversations he handled;
* hit time to answer;
Task ID 1883428
closes#29764
To avoid that people know the complete name of the support members
(for privacy purpose), a username can be used.
Users have the opportunity to set and modify their username in
their user preferences.
If the username is not set, the complete name will still be used.
If the username is set, it is used for the discussion title, the
name of the message sender, the name of the team members in the
channel statistics. All of this, only in the livechat context.
Task ID : 1895998
Closes PR #28283
The reified view on the res users will be dropped in the following commit.
The previous commit adds support to define each group as a computed field on the res users.
This commit defines:
- A boolean field for each 'isolated' res.group, i.e. a group in the hidden category.
- A selection field for each 'Application' res.group, i.e. a group in a application category.
Example:
- The group to manage pricelist in sales becomes a boolean field
- The groups project user/manager become a selection field
Louis Wicket (wil)