PURPOSE
This commit introduces a chatbot operator that works based on a user-defined
script with various steps.
SPECS
A im_livechat.chatbot.script can be defined on a livechat rule.
When a end-user reaches a website page that matches the rule, the chat window
opens and the script of the bot starts iterating through its steps.
The chatbot code is currently directly integrated with the existing livechat
Javascript code.
It defines extra conditions and layout elements to be able to automate the
conversation and register user answers.
AVAILABLE STEPS
A script is defined with several steps that can currently be one of the
following types:
"text"
A simple text step where the bot posts a message without expecting an answer
e.g: "Hello! I'm a friendly robot!"
"question_selection"
The bot will ask a question and suggest answers, the end-user will have to
click on the answer he chooses
e.g: "How can I help you?
-> Create a Ticket
-> Create a Lead
-> Speak with a human"
"question_email"
That step will ask the end user's email address (and validate it)
The result is saved on the linked im_livechat.im_livechatchatbot.mail.message
"question_phone"
Same logic as the 'question_email' for a phone number
We don't validate the input this time as it's a complicated process
(requires country, ...)
"forward_operator"
Special type of step that will add a human operator to the conversation when
reached, which stops the script and allow the visitor to discuss with a
real person.
The operator will be chosen among the available operators on the
livechat.channel.
If there is no operator available, the script continues normally which allows
to automate an "answering machine" that will redirect the user in case no
operator is available.
e.g: "I'm sorry, no operator is available right now, please contact us by email
at 'info@company.com', we will try to respond as soon as possible!".
(Or even something more complex with multiple questions / paths).
"free_input_single"
Will ask the visitor for a single line of text.
This text is not saved anywhere else than in the conversation, but it's still
useful when combined with steps that create leads / tickets since those print
the whole conversation into the description.
"free_input_multi"
Same as "free_input_single" but lets the user input multiple lines of text.
The frontend implementation is made by waiting a few seconds (currently 10) for
either the next submitted message or the next character typed into the input.
This lets visitors explain their issue / question with multiple messages.
Which is very useful since new messages are sent every time you press "Enter".
LINKS
Task-2030386
Part-of: odoo/odoo#84000
Co-authored-by: Patrick Hoste <pko@odoo.com>
Co-authored-by: Aurélien Warnon <awa@odoo.com>
- Rename the 'Use Rating on Project' feature into 'Customer Ratings'
- Rename the 'Set Email Template to Stages' link to 'Set a Rating Email Template on Stages'
- Add an optional list view for the Stages menu
- display warning if the rating_template_id field is set and if one of the selected project_ids doesn't have the rating_status field set to true
- Project form view revamp
- rename the '% on tasks' stat button into 'Customer Satisfaction'
- Remove the 'no option' for the rating frequency field because it is required
- project form : Add a 'Go to Website' stat button
- Project dashboard: remove the 'Customer Ratings' menu item in more
- Ratings page: the 'Last 30 days' filter include ratings from today
- remove the Appointment / Helpdesk Customer Satisfaction / Live Support menu items
TASK ID : 1251
Some apps, once installed, automatically create a menuitem in website.
What complexify the UI and create useless menu withtout plusvalue.
It is not because you install livechat to make support online, that you want
a link in your menu to show stats e.g.
Now we remove the default menu created, and help user to find it when he create
a link. The autocomplete suggest most of the main App's controllers
task-2189613
closesodoo/odoo#49081
Related: odoo/enterprise#9733
Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
In this commit we deleted tour file of website_forum beacause
of the changes applied on forum icon of new click button,
live chat icon disappear after livechat module installed and
modified livechat channel data for auto-publish channel.
task-2088546
closes#40085
Related: odoo/enterprise#6639
Signed-off-by: Jérémy Kersten (jke) <jke@openerp.com>
Co-authored-by: jpr-odoo <jpr@openerp.com>
In order to facilitiate the configuration of a livechat on the website,
the first livechat channel that was demo data from im_livechat
is now set as data. Website is now using this first livechat channel
instead of creating a new one and using it.
Task ID : 1912056
Closes PR #29020
Previously, customizing the website footer was not very easy. This
commit will allow users to customize the footer like any other
snippet area.
There are several behavior changes, as mentioned below:
- Removed toggles 'Automatic Footer' and 'Payment Icons' from the
Customize menu
- Language Selector was moved near the 'Copyright' section of the footer
and features a dropdown (dropup technically) to select the language
- Moved some footer links from various modules to top menu
List of the added menus / changed menus:
(a) Resellers (new menu for previous footer link 'Resellers')
(b) References (new menu for previous footer link 'Our References')
(c) Forums (renamed from 'Forum', as a replacement of 'Forums'
footer link, showing all the forums instead of 'Help', as there
is no link available to all forums after this commit)
(d) Live Support (new menu for previous footer link
'Livechat Support')
(e) Mailing Lists (new menu for previous footer link 'Mailing List')
(f) Members (new menu for previous footer link 'Members')
- Links which were already available as a website menus (Presentations,
Jobs, Events, News, Documentation, etc) are simply removed
Technical Notes:
- Introduced a new template called 'brand_promotion' in website.
This will help to avoid adding redundant footer content (like
copyright, language selector etc) from several modules (website_sale,
website_event, website_quote, etc) while the only intention is to
replace module page links.
- Removed summernote related fix in portal.less (caused by xpath)
because footer is now customizable and added padding to structure
instead of footer itself so that bg-color/img can be applied on
whole footer.
- Few of the tours are improved to drag and drop snippets at proper
places and not inside the footer.
- Used Flex in copyright portion of footer, so that text will always be
horizontally centered (Some themes have different padding for buttons,
etc, so if we don't align text dynamically, it has to be managed in
particular theme and in particular layouts like full-screen / boxed.
And if someone changes height of this portion, we have to re-design
this portion again, etc).
task-38069
Closes https://github.com/odoo/odoo/pull/22298
Co-authored-by: Dharmraj <dja@odoo.com>
