diff --git a/addons/im_livechat/controllers/livechat.py b/addons/im_livechat/controllers/livechat.py
index 47129d8116a..bcd6ee785f9 100644
--- a/addons/im_livechat/controllers/livechat.py
+++ b/addons/im_livechat/controllers/livechat.py
@@ -50,16 +50,19 @@ class LivechatController(http.Controller):
 
     @http.route('/im_livechat/get_session', type="json", auth="none")
     def get_session(self, channel_id, anonymous_name, **kwargs):
-        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
+        cr, uid, context, db = request.cr, request.session.uid, request.context, request.db
         reg = openerp.modules.registry.RegistryManager.get(db)
         # if geoip, add the country name to the anonymous name
         if request.session.geoip:
             anonymous_name = anonymous_name + " ("+request.session.geoip.get('country_name', "")+")"
+        # if the user is identifiy (eg: portal user on the frontend), don't use the anonymous name. The user will be added to session.
+        if request.session.uid:
+            anonymous_name = False
         return reg.get("im_livechat.channel").get_channel_session(cr, uid, channel_id, anonymous_name, context=context)
 
     @http.route('/im_livechat/available', type='json', auth="none")
     def available(self, db, channel):
-        cr, uid, context, db = request.cr, request.uid or openerp.SUPERUSER_ID, request.context, request.db
+        cr, uid, context, db = request.cr, request.session.uid or openerp.SUPERUSER_ID, request.context, request.db
         reg = openerp.modules.registry.RegistryManager.get(db)
         with reg.cursor() as cr:
             return len(reg.get('im_livechat.channel').get_available_users(cr, uid, channel)) > 0
diff --git a/addons/im_livechat/im_livechat.py b/addons/im_livechat/im_livechat.py
index 7dde9a945ae..91c02810591 100644
--- a/addons/im_livechat/im_livechat.py
+++ b/addons/im_livechat/im_livechat.py
@@ -26,6 +26,7 @@ import re
 
 from openerp.osv import osv, fields
 from openerp import api, models, tools
+from openerp import SUPERUSER_ID
 
 
 class im_livechat_channel(osv.Model):
@@ -155,7 +156,7 @@ class im_livechat_channel(osv.Model):
 
     def get_available_users(self, cr, uid, channel_id, context=None):
         """ get available user of a given channel """
-        channel = self.browse(cr, uid, channel_id, context=context)
+        channel = self.browse(cr, SUPERUSER_ID, channel_id, context=context)
         users = []
         for user_id in channel.user_ids:
             if (user_id.im_status == 'online'):
@@ -165,14 +166,18 @@ class im_livechat_channel(osv.Model):
     def get_channel_session(self, cr, uid, channel_id, anonymous_name, context=None):
         """ return a session given a channel : create on with a registered user, or return false otherwise """
         # get the avalable user of the channel
-        users = self.get_available_users(cr, uid, channel_id, context=context)
+        users = self.get_available_users(cr, SUPERUSER_ID, channel_id, context=context)
         if len(users) == 0:
             return False
         user_id = random.choice(users).id
+        # user to add to the session
+        user_to_add = [(4, user_id)]
+        if uid:
+            user_to_add.append((4, uid))
         # create the session, and add the link with the given channel
         Session = self.pool["im_chat.session"]
-        newid = Session.create(cr, uid, {'user_ids': [(4, user_id)], 'channel_id': channel_id, 'anonymous_name' : anonymous_name}, context=context)
-        return Session.session_info(cr, uid, [newid], context=context)
+        newid = Session.create(cr, SUPERUSER_ID, {'user_ids': user_to_add, 'channel_id': channel_id, 'anonymous_name' : anonymous_name}, context=context)
+        return Session.session_info(cr, SUPERUSER_ID, [newid], context=context)
 
     def test_channel(self, cr, uid, channel, context=None):
         if not channel: