diff --git a/addons/crm_claim/crm_claim.py b/addons/crm_claim/crm_claim.py
index 535f6d20367..ce2427b9752 100644
--- a/addons/crm_claim/crm_claim.py
+++ b/addons/crm_claim/crm_claim.py
@@ -238,16 +238,16 @@ class crm_claim(base_stage, osv.osv):
 
     def create_send_note(self, cr, uid, ids, context=None):
         msg = _('Claim has been <b>created</b>.')
-        return self.message_post(cr, uid, ids, body=msg, context=context)
+        return self.message_post(cr, uid, ids, body=msg, subtype_xml_id='claim_subtype_new', context=context)
 
     def case_refuse_send_note(self, cr, uid, ids, context=None):
         msg = _('Claim has been <b>refused</b>.')
-        return self.message_post(cr, uid, ids, body=msg, context=context)
+        return self.message_post(cr, uid, ids, body=msg, subtype_xml_id='claim_subtype_refused', context=context)
 
     def stage_set_send_note(self, cr, uid, ids, stage_id, context=None):
         """ Override of the (void) default notification method. """
         stage_name = self.pool.get('crm.claim.stage').name_get(cr, uid, [stage_id], context=context)[0][1]
-        return self.message_post(cr, uid, ids, body= _("Stage changed to <b>%s</b>.") % (stage_name), context=context)
+        return self.message_post(cr, uid, ids, body= _("Stage changed to <b>%s</b>.") % (stage_name), subtype_xml_id='claim_subtype_stage_change', context=context)
 
 
 class res_partner(osv.osv):
diff --git a/addons/crm_claim/crm_claim_data.xml b/addons/crm_claim/crm_claim_data.xml
index 33bd280c364..a72c285f506 100644
--- a/addons/crm_claim/crm_claim_data.xml
+++ b/addons/crm_claim/crm_claim_data.xml
@@ -75,6 +75,32 @@
             <field name="case_default" eval="True"/>
             <field name="fold" eval="True"/>
         </record>
+        
+            <!-- SUBTYPE -->
+    <record id="mail.claim_subtype_new" model="mail.message.subtype">
+        <field name="name">new</field>
+        <field name="res_model">crm.claim</field>
+        <field name="default" eval="False"/>
+    </record>
+    <record id="mail.claim_subtype_refused" model="mail.message.subtype">
+        <field name="name">refused</field>
+        <field name="res_model">crm.claim</field>
+        <field name="default" eval="False"/>
+    </record>
+    <record id="mail.claim_subtype_stage_change" model="mail.message.subtype">
+        <field name="name">stage change</field>
+        <field name="res_model">crm.claim</field>
+    </record>
+    <record id="mail.claim_subtype_cancelled" model="mail.message.subtype">
+        <field name="name">cancelled</field>
+        <field name="res_model">crm.claim</field>
+        <field name="default" eval="False"/>
+    </record>
+    <record id="mail.claim_subtype_closed" model="mail.message.subtype">
+        <field name="name">closed</field>
+        <field name="res_model">crm.claim</field>
+        <field name="default" eval="False"/>
+    </record>
 
     </data>
 </openerp>