diff --git a/addons/im_livechat/models/im_livechat_channel.py b/addons/im_livechat/models/im_livechat_channel.py
index 731118d31c4..b657f770c6e 100644
--- a/addons/im_livechat/models/im_livechat_channel.py
+++ b/addons/im_livechat/models/im_livechat_channel.py
@@ -176,7 +176,7 @@ class ImLivechatChannel(models.Model):
             'anonymous_name': anonymous_name,
             'channel_type': 'livechat',
             'name': ', '.join([anonymous_name, user.name]),
-            'public': 'public',
+            'public': 'private',
             'email_send': False,
         })
         return mail_channel.sudo().with_context(im_livechat_operator_partner_id=operator_partner_id).channel_info()[0]
diff --git a/addons/im_livechat/models/mail_channel.py b/addons/im_livechat/models/mail_channel.py
index eded0ff17da..8fb014f0b8f 100644
--- a/addons/im_livechat/models/mail_channel.py
+++ b/addons/im_livechat/models/mail_channel.py
@@ -24,6 +24,11 @@ class MailChannel(models.Model):
             should be added to the notification, since the user cannot be listining to the channel.
         """
         notifications = super(MailChannel, self)._channel_message_notifications(message)
+        message_values_dict = notifications[0][1] if len(notifications) else dict(message.message_format()[0])
+        for channel in self:
+            # add uuid for private livechat channels to allow anonymous to listen
+            if channel.channel_type == 'livechat':
+                notifications.append([channel.uuid, message_values_dict])
         if not message.author_id:
             unpinned_channel_partner = self.mapped('channel_last_seen_partner_ids').filtered(lambda cp: not cp.is_pinned)
             if unpinned_channel_partner:
@@ -53,7 +58,7 @@ class MailChannel(models.Model):
     def channel_fetch_slot(self):
         values = super(MailChannel, self).channel_fetch_slot()
         pinned_channels = self.env['mail.channel.partner'].search([('partner_id', '=', self.env.user.partner_id.id), ('is_pinned', '=', True)]).mapped('channel_id')
-        values['channel_livechat'] = self.search([('channel_type', '=', 'livechat'), ('public', 'in', ['public']), ('id', 'in', pinned_channels.ids)]).channel_info()
+        values['channel_livechat'] = self.search([('channel_type', '=', 'livechat'), ('id', 'in', pinned_channels.ids)]).channel_info()
         return values
 
     @api.model
diff --git a/addons/mail/static/src/js/chat_manager.js b/addons/mail/static/src/js/chat_manager.js
index 87f7fbdf0fb..ce77ea1f6d4 100644
--- a/addons/mail/static/src/js/chat_manager.js
+++ b/addons/mail/static/src/js/chat_manager.js
@@ -336,10 +336,8 @@ function make_channel (data, options) {
             messages: [],
         }},
     };
-    if (channel.type === "channel" && data.public !== "private") {
-        channel.type = "public";
-    } else if (data.public === "private") {
-        channel.type = "private";
+    if (channel.type === "channel") {
+        channel.type = data.public !== "private" ? "public" : "private";
     }
     if (_.size(data.direct_partner) > 0) {
         channel.type = "dm";