diff --git a/addons/im_livechat/static/src/js/im_livechat.js b/addons/im_livechat/static/src/js/im_livechat.js
index 878f5e268b6..1cb57e11265 100644
--- a/addons/im_livechat/static/src/js/im_livechat.js
+++ b/addons/im_livechat/static/src/js/im_livechat.js
@@ -280,7 +280,7 @@ var Feedback = Widget.extend({
 
         // only display textearea if bad smiley selected
         var close_chat = false;
-        if (this.rating === 0) {
+        if (this.rating === 1) {
             this.$('.o_livechat_rating_reason').show();
         } else {
             this.$('.o_livechat_rating_reason').hide();