From ce20c29f820ee748afa40375d4dc350e119c710a Mon Sep 17 00:00:00 2001
From: David Beguin <dbe@odoo.com>
Date: Tue, 6 Nov 2018 10:32:27 +0000
Subject: [PATCH] [IMP] website_livechat : show ratings per operators in
 channel stat webpage

This commit adds more precision about ratings per operators for a
specific channel. Only the operators that have been rated on the last 100
feedbacks have their statistics displayed. The other operators that did not
worked (or have not been rated) on the last 100 feedbacks are still displayed
but are flaged as 'Not rated yet', so we still can see who is working on this
channel.

Task ID : 1895998
Closes PR #28283
---
 .../static/src/scss/im_livechat.scss          |  4 ++++
 addons/website_livechat/controllers/main.py   | 17 ++++++++++++++++-
 .../views/website_livechat.xml                | 19 +++++++++++++++++++
 3 files changed, 39 insertions(+), 1 deletion(-)

diff --git a/addons/im_livechat/static/src/scss/im_livechat.scss b/addons/im_livechat/static/src/scss/im_livechat.scss
index 1c154c27049..af21085a2c1 100644
--- a/addons/im_livechat/static/src/scss/im_livechat.scss
+++ b/addons/im_livechat/static/src/scss/im_livechat.scss
@@ -72,3 +72,7 @@
         }
     }
 }
+
+.o_livechat_no_rating {
+    opacity: 0.5;
+}
diff --git a/addons/website_livechat/controllers/main.py b/addons/website_livechat/controllers/main.py
index 31af89c2e63..8b5a6fba317 100644
--- a/addons/website_livechat/controllers/main.py
+++ b/addons/website_livechat/controllers/main.py
@@ -32,11 +32,26 @@ class WebsiteLivechat(http.Controller):
         for grade in repartition:
             percentage[grade] = round(repartition[grade] * 100.0 / sum(repartition.values()), 1) if sum(repartition.values()) else 0
 
+        # filter only on the team users that worked on the last 100 ratings and get their detailed stat
+        ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), dict.fromkeys(['great', 'okay', 'bad'], 0))
+        total_ratings_per_partner = dict.fromkeys(ratings.mapped('rated_partner_id.id'), 0)
+        rating_texts = {10: 'great', 5: 'okay', 1: 'bad'}
+
+        for rating in ratings:
+            partner_id = rating.rated_partner_id.id
+            ratings_per_partner[partner_id][rating_texts[rating.rating]] += 1
+            total_ratings_per_partner[partner_id] += 1
+
+        for partner_id, rating in ratings_per_partner.items():
+            for k, v in ratings_per_partner[partner_id].items():
+                ratings_per_partner[partner_id][k] = round(100 * v / total_ratings_per_partner[partner_id], 1)
+
         # the value dict to render the template
         values = {
             'channel': channel,
             'ratings': ratings,
             'team': channel.sudo().user_ids,
-            'percentage': percentage
+            'percentage': percentage,
+            'ratings_per_user': ratings_per_partner
         }
         return request.render("website_livechat.channel_page", values)
diff --git a/addons/website_livechat/views/website_livechat.xml b/addons/website_livechat/views/website_livechat.xml
index 6afcda0cd0e..22770a3d7b4 100644
--- a/addons/website_livechat/views/website_livechat.xml
+++ b/addons/website_livechat/views/website_livechat.xml
@@ -152,6 +152,25 @@
                                     </t>
                                     <div class="media-body">
                                         <h5><t t-esc="user.name"/></h5>
+                                        <div class="col-lg-12">
+                                            <div class="row">
+                                                <div class="col-lg-4 pl-0 pr-0">
+                                                    <img t-attf-src='/rating/static/src/img/rating_10.png' alt="Great" width="16px" height="16px"/>
+                                                    <span class="align-middle"><t t-esc="ratings_per_user[user.partner_id.id]['great']"/>%</span>
+                                                </div>
+                                                <div class="col-lg-4 pl-0 pr-0">
+                                                    <img t-attf-src='/rating/static/src/img/rating_5.png' alt="Okay" width="16px" height="16px"/>
+                                                    <span class="align-middle"><t t-esc="ratings_per_user[user.partner_id.id]['okay']"/>%</span>
+                                                </div>
+                                                <div class="col-lg-4 pl-0 pr-0">
+                                                    <img t-attf-src='/rating/static/src/img/rating_1.png' alt="Bad" width="16px" height="16px"/>
+                                                    <span class="align-middle"><t t-esc="ratings_per_user[user.partner_id.id]['bad']"/>%</span>
+                                                </div>
+                                                <t t-if="user.partner_id.id not in ratings_per_user">
+                                                    <div class="col-lg-12 pl-0 pr-0 o_livechat_no_rating">Not rated yet</div>
+                                                </t>
+                                            </div>
+                                        </div>
                                     </div>
                                 </div>
                             </t>