From c5d1cf3a596ddfc304263e7738997939fe38b4b1 Mon Sep 17 00:00:00 2001
From: "Jay (Open ERP)" <jvo@tinyerp.com>
Date: Sat, 13 Dec 2008 18:06:53 +0530
Subject: [PATCH] Board_service : Added Report for cases by Section

bzr revid: jvo@tinyerp.com-20081213123653-3s17c9ea5zcg0pej
---
 addons/report_crm/report_crm.py       | 57 +++++++++++++++++++++++++++
 addons/report_crm/report_crm_view.xml | 38 ++++++++++++++++++
 2 files changed, 95 insertions(+)

diff --git a/addons/report_crm/report_crm.py b/addons/report_crm/report_crm.py
index 467b888bec2..4d88c27e7f2 100644
--- a/addons/report_crm/report_crm.py
+++ b/addons/report_crm/report_crm.py
@@ -106,5 +106,62 @@ class report_crm_case_categ(osv.osv):
             )""")
 report_crm_case_categ()
 
+
+class report_crm_case_section(osv.osv):
+    _name = "report.crm.case.section"
+    _description = "Cases by Section"
+    _auto = False
+    
+    def _get_data(self, cr, uid, ids, field_name, arg, context={}):
+        res = {}
+        state_perc = 0.0
+        avg_ans = 0.0
+        
+        for case in self.browse(cr, uid, ids, context):
+            if field_name != 'avg_answers':
+                state = field_name[5:]
+                cr.execute("select count(*) from crm_case where section_id =%s and state='%s'"%(case.section_id.id,state))
+                state_cases = cr.fetchone()[0]
+                perc_state = (state_cases / float(case.nbr_cases) ) * 100
+                
+                res[case.id] = perc_state
+            else:
+                cr.execute('select count(*) from crm_case_log l  where l.section_id=%s'%(case.section_id.id))
+                logs = cr.fetchone()[0]
+                
+                avg_ans = logs / case.nbr_cases
+                res[case.id] = avg_ans       
+        
+        return res
+    
+    _columns = {
+        'name': fields.date('Month', readonly=True),
+#        'user_id':fields.many2one('res.users', 'User', readonly=True),
+        'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
+        'nbr_cases': fields.integer('# of Cases', readonly=True),
+        'avg_answers': fields.function(_get_data,string='Avg. Answers', method=True,type="integer"),
+        'perc_done': fields.function(_get_data,string='%Done', method=True,type="float"),
+        'perc_cancel': fields.function(_get_data,string='%Cancel', method=True,type="float"),
+        'delay_close': fields.char('Delay to close', size=20, readonly=True),
+    }
+    _order = 'name desc, section_id'
+    def init(self, cr):
+        cr.execute("""
+            create or replace view report_crm_case_section as (
+                select
+                    min(c.id) as id,
+                    to_char(c.create_date, 'YYYY-MM-01') as name,
+                    c.section_id as section_id,
+                    count(*) as nbr_cases,
+                    0 as avg_answers,
+                    0.0 as perc_done,
+                    0.0 as perc_cancel,
+                    to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
+                from
+                    crm_case c
+                group by to_char(c.create_date, 'YYYY-MM-01'),c.section_id
+            )""")
+report_crm_case_section()
+
 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
 
diff --git a/addons/report_crm/report_crm_view.xml b/addons/report_crm/report_crm_view.xml
index 056f8eb2dcf..3ca32788c98 100644
--- a/addons/report_crm/report_crm_view.xml
+++ b/addons/report_crm/report_crm_view.xml
@@ -155,5 +155,43 @@
         
         <act_window domain="[('section_id', '=', active_id)]" id="act_crm_case_section_2_report_crm_case_categ" name="Monthly cases by section" res_model="report.crm.case.categ" src_model="crm.case.section"/>
         
+        
+        <!-- Cases by Section  -->
+        
+        <record id="view_report_crm_case_section_tree" model="ir.ui.view">
+            <field name="name">report.crm.case.section.tree</field>
+            <field name="model">report.crm.case.section</field>
+            <field name="type">tree</field>
+            <field name="arch" type="xml">
+                <tree string="Cases by Section">
+                    <field name="name"/>
+                    <field name="section_id"/>
+                    <field name="nbr_cases"/>
+                    <field name="avg_answers"/>
+                    <field name="perc_done"/>
+                    <field name="perc_cancel"/>
+                    <field name="delay_close"/>
+                </tree>
+            </field>
+        </record>
+        
+        <record id="view_report_crm_case_section_graph" model="ir.ui.view">
+            <field name="name">report.crm.case.section.graph</field>
+            <field name="model">report.crm.case.section</field>
+            <field name="type">graph</field>
+            <field name="arch" type="xml">
+                <graph orientation="horizontal" string="Cases by Section" type="bar">
+                    <field name="name"/>
+                    <field name="nbr_cases" operator="+"/>
+                </graph>
+            </field>
+        </record>
+        
+        <record id="action_report_crm_case_section_tree" model="ir.actions.act_window">
+            <field name="name">Cases by Section</field>
+            <field name="res_model">report.crm.case.section</field>
+            <field name="view_type">form</field>
+            <field name="view_mode">tree,graph</field>
+        </record>
     </data>
 </openerp>