diff --git a/addons/im_livechat/controllers/main.py b/addons/im_livechat/controllers/main.py
index 4b1f5775da9..c8006fd2df1 100644
--- a/addons/im_livechat/controllers/main.py
+++ b/addons/im_livechat/controllers/main.py
@@ -29,7 +29,7 @@ class LivechatController(http.Controller):
     def loader(self, channel_id, **kwargs):
         username = kwargs.get("username", _("Visitor"))
         channel = request.env['im_livechat.channel'].sudo().browse(channel_id)
-        info = request.env['im_livechat.channel'].match_rules(request, channel.id, username=username)
+        info = request.env['im_livechat.channel'].with_context(from_external_page=True).match_rules(request, channel.id, username=username)
         return request.render('im_livechat.loader', {'info': info, 'web_session_required': True}) if info else False
 
     @http.route('/im_livechat/available', type='json', auth="public")
diff --git a/addons/im_livechat/models/im_livechat_channel.py b/addons/im_livechat/models/im_livechat_channel.py
index a308fde4c09..e4733816ba8 100644
--- a/addons/im_livechat/models/im_livechat_channel.py
+++ b/addons/im_livechat/models/im_livechat_channel.py
@@ -207,7 +207,10 @@ class ImLivechatChannel(models.Model):
             if country_ids:
                 country_id = country_ids[0].id
         # extract url
-        url = request.httprequest.headers.get('Referer') or request.httprequest.base_url
+        if self.env.context.get('from_external_page', False):
+            url = request.httprequest.headers.get('Referer')
+        else:
+            url = request.httprequest.base_url
         # find the match rule for the given country and url
         rule = self.env['im_livechat.channel.rule'].sudo().match_rule(channel_id, url, country_id)
         if rule: